cancellation Backblaze: Easy Method

What is Backblaze

Service overview

Backblaze is a cloud backup and object storage service that offers unlimited personal computer backups and pay-as-you-go B2 Cloud Storage for files and business use.

The service focuses on simple, continuous backups and straightforward pricing billed in USD on a subscription or usage basis.

Who uses it

Individuals and small businesses use Backblaze for offsite backups, file restores, and affordable object storage.

Backblaze is often chosen for value, ease of use, and straightforward restoration options.

How to cancel Backblaze

Primary method - via the Web Dashboard

• Sign into your Backblaze account at backblaze.com.
• In the account Dashboard remove/delete all computers and any active licenses from the account.
• Deleting all computers/licenses effectively stops billing and cancels the subscription per Backblaze policies.
• Support cannot cancel the subscription on your behalf; cancellation must be done from your account. (Payments & Refunds)

Other contact methods

• You can contact Backblaze Support by email ([email protected]) for questions, but they will not cancel for you.
• Postal correspondence can be sent to Backblaze’s headquarters if needed (address in the Address section below).

App Store / Google Play subscriptions

Backblaze’s Help and policy pages document web-based cancellation only. There is no official documented App Store or Google Play cancellation procedure in Backblaze Help.

If you subscribed through an app store, check your Apple or Google subscription settings for cancellation and consult the store’s support if Backblaze’s site does not cover your case.

What happens when you cancel

Access to your data

Cancelled Backblaze accounts remain accessible unless you explicitly delete the account and stored files.

Deleting computers removes backups associated with those devices from your account.

Billing and renewal

Removing all computers/licenses stops further billing; there is no separate “cancel” button beyond account cleanup on the web interface.

Support representatives state they cannot cancel subscriptions for you, so ensure you delete devices/licenses yourself to avoid renewals.

Retention and restores

After cancellation you may still be able to access stored data depending on whether you left backups in the account or deleted them.

If you want to restore data after cancelling, plan ahead: Backblaze offers restore options (download or USB restore) while data remains in your account.

Will I get a refund?

Monthly plans

Monthly Backblaze plans do not offer refunds, even if you cancel partway through the billing period.

This no-refund policy for monthly subscriptions is stated in Backblaze help documentation. (Refunds article)

One-year and two-year plans

• Full refund is available if requested within 30 days of the subscription purchase for one-year and two-year personal plans.
• Make refund requests promptly and keep proof of purchase and account details ready. (Refunds article)

Restore-by-mail and B2 Snapshot returns

• USB restore drives (Restore Return Refund Program): return within 30 days of receipt for a refund of the drive cost; customer pays return shipping and any customs/taxes if outside the USA. (Restore Return Refund)
• B2 Snapshot USB drives: refundable within 30 days, limited to 5 returns per account per 12 months; customer covers return shipping and applicable taxes/duties. (B2 Snapshot Return Refund)

Backblaze plans and pricing

Pricing summary

Backblaze lists prices in USD. The table below shows approximate AED equivalents for UAE users using current exchange estimates.

Official billing and checkout are in USD and Backblaze does not publish official AED prices for UAE.

Your consumer rights in United Arab Emirates

Cooling-off and local law

UAE consumer protection commonly provides a 14-day cooling-off period for some online purchases, depending on the service and interpretation of the law.

Backblaze’s published refund terms are global and specify 30 days for annual plans and no refunds for monthly plans.

Practical steps for UAE customers

• Compare Backblaze’s stated refund terms with the UAE Federal Consumer Protection Law if you believe local rules apply.
• Keep purchase records, receipts, and correspondence when requesting refunds or lodging a consumer complaint in UAE.

Cross-border enforcement

Because Backblaze is a US-based company with global terms, UAE enforcement of local rights for cross-border digital contracts can vary.

If you pursue a local consumer claim, be prepared to provide transaction and account evidence and to reference both Backblaze policy and UAE law.

Customer experiences

Positive feedback

• Users praise Backblaze for simple "set it and forget it" backups, good value, unlimited storage, and useful restore capabilities.
• Capterra UAE reviews rate Backblaze B2 highly for ease of use and value. (Backblaze)

Common complaints

• Some users report feature removals (e.g., not backing up certain mounted drives) and poor communication regarding these changes.
• Reports exist of high resource use on some systems, slow uploads, and a difficult cancellation experience requiring deletion of data and devices.

Support experience

Experiences vary: many users find help responsive, while others report slow or unresolved support tickets.

Support cannot cancel subscriptions for you; that is a frequent point of frustration in reviews.

Documentation checklist

What to prepare before cancelling

• Account email and password (sign into your Backblaze dashboard).
• List of registered computers and licenses to delete.
• Purchase receipts, subscription dates, and payment method details for any refund requests.

What to keep for refunds or disputes

• Screenshots or records of your account settings and actions taken to delete computers/licenses.
• Copies of any correspondence with Backblaze support or refund requests.
• Tracking numbers and proof of return shipping for restore-drive returns.

Common mistakes

Assuming support will cancel

A frequent mistake is expecting Backblaze support to cancel the subscription for you; Backblaze requires account holders to remove computers/licenses themselves.

Always sign in and delete devices to ensure billing stops.

Not checking refund eligibility

Customers sometimes assume pro-rated refunds apply to monthly plans; Backblaze does not refund monthly subscriptions.

Check the 30-day window for annual/two-year refunds before initiating cancellation if you want a refund.

Deleting account vs deleting backups

Deleting backups (computers) stops billing, but the account itself can remain accessible; some users delete data unintentionally and lose access to restores.

Decide whether you want to retain data access after cancelling and act accordingly.

Comparative recap

Quick comparison table

After cancelling

Useful Backblaze documentation

• Payments & Refunds policy
• Terms of Service
• Refunds help article
• Restore return & refund instructions

Next steps

If you plan to keep backups elsewhere, verify local copies or alternative cloud services before deleting Backblaze backups.

If you believe UAE consumer protections apply, gather documentation and contact local consumer protection authorities as needed.

Address

Headquarters

Backblaze, Inc.

500 Ben Franklin Ct, San Mateo, CA 94401-4045, USA

Support contact

For support and enquiries, use Backblaze Help Center or email [email protected] as provided in Backblaze documentation.

Official support and policy pages: backblaze.com and help.backblaze.com.