Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Livedrive service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Livedrive: Easy Method
What is Livedrive
Service overview
Livedrive is an online cloud storage service that offers backup, file syncing, and sharing across multiple devices.
It is aimed at personal and small-business users who need continuous backup and remote access to files.
Typical features
Features commonly include scheduled backups, device syncing (Briefcase-style), and web access to stored data.
Plans and technical details are published on Livedrive’s official site for the most current information.
How to cancel Livedrive
If you subscribed directly with Livedrive
- Sign in to your Livedrive account and open the support or cancellations area.
- Submit a support ticket from your account requesting cancellation, or complete and mail a cancellation form to the address below.
- Allow processing time and keep a copy or screenshot of your cancellation confirmation.
If you subscribed via a reseller or third party
- Contact the reseller you purchased through and request cancellation according to their procedure.
- Resellers handle billing and subscription changes; Livedrive cannot cancel reseller-billed accounts for you.
Telephone and timing
- Livedrive’s terms indicate cancellation can be made by phone at (+44) 020 3549 3508 (GMT 9am - 6pm Mon - Fri).
- If you have a fixed subscription term, cancel at least one week before the end of that term to avoid automatic renewal.
What happens when you cancel
Account access
On cancellation you will typically retain access until the end of your paid period unless Livedrive’s policy states otherwise.
Immediate access removal can occur in some cases, so save any critical data before you cancel.
Automatic renewal
Cancelling prevents future automatic renewals if done before the renewal date and within any required notice period.
Check your account billing page for the exact renewal date and confirmation of cancellation.
Data retention and deletion
After the subscription ends, stored files may be deleted following Livedrive’s retention policy; export or download important files before the cancellation completes.
Confirm retention windows with support if you need extra time to retrieve data.
Will I get a refund?
Standard refund policy
Livedrive’s published terms indicate that fees paid are generally non‑refundable for unused portions of paid subscriptions.
Expect no automatic pro‑rata refund unless a specific exception applies in their terms.
Free trial and exceptions
- Livedrive typically offers a free trial (commonly 14 days). Cancel before the trial ends to avoid being charged.
- If you cancel during the trial, ensure you keep confirmation to prove cancellation before the trial expiry.
Challenging a refusal
Under UAE consumer rules you may be able to challenge an unfair no‑refund term, particularly within any local cooling‑off period.
If you believe a refund is owed, gather documentation and contact consumer protection authorities in the UAE (see links in “After cancelling”).
Livedrive plans and pricing
Current pricing availability
No official public pricing in AED for the UAE was found in verified sources at the time of writing.
Most published prices are in USD; localized pricing may vary by platform or store.
How to get exact pricing
- Check the Livedrive website for plan details and current pricing.
- Contact Livedrive support or your app store (if you subscribed via a mobile store) for localized rates.
| Plan | Pricing |
|---|---|
| Contact for pricing | Visit Livedrive official site or contact support for current UAE pricing |
Your consumer rights in United Arab Emirates
Cooling-off (withdrawal) period
Under UAE consumer protection, distance‑sold service contracts commonly include a 7‑day cooling‑off period during which consumers can cancel without penalty.
This may apply if Livedrive is offering services directly under UAE jurisdiction.
Unfair terms and refunds
If Livedrive refuses a refund that should apply under UAE law, such a term may be challenged as unfair under local consumer protection standards.
Keep records and escalate to UAE consumer authorities if you cannot resolve the dispute with Livedrive.
Where to get official help
- Check UAE government consumer information: u.ae Consumer Protection
- Contact local consumer protection offices for complaints and mediation assistance.
Customer experiences
Positive feedback
- Many users report good value for money for backing up large volumes of data.
- Users often praise flexible backup methods and straightforward client apps across devices.
Negative feedback
- There are numerous reports of data loss, corrupted files, or failed restore attempts from some users.
- Many customers report difficulties cancelling, delayed or no responses from support, and billing issues after cancellation attempts.
Practical takeaway
Balance Livedrive’s cost and features against reported reliability and support experiences before committing large or critical backups.
Always keep local copies of critical files and test restore procedures periodically.
Documentation checklist
What to gather before contacting support
- Account email and username used for the Livedrive account.
- Subscription ID, order number, or invoice numbers.
- Payment receipts or bank/card statements showing charges.
Evidence of cancellation attempts
- Copies or screenshots of support tickets, confirmation emails, or form submissions.
- Dates and times of phone calls, plus the name of any representative spoken to.
Common mistakes
Waiting until the last minute
Failing to cancel at least one week before the renewal date (for fixed-term subscriptions) can result in an unwanted renewal charge.
Check renewal dates early to avoid timing issues.
Not saving proof of cancellation
Not keeping screenshots or confirmation emails makes disputes harder to resolve if charges continue after cancellation.
Always save confirmation and note any reference numbers.
Assuming reseller cancellation is handled by Livedrive
Accounts billed via resellers must be cancelled through the reseller; contacting Livedrive directly will not cancel billing in these cases.
Confirm who billed you before initiating cancellation.
Comparative recap
Quick comparison purpose
The table below provides a concise comparison of Livedrive against two widely known cloud services to highlight strengths and common concerns.
Evaluate based on your priorities: price, reliability, support, and platform integration.
| Service | Key strength | Common concern |
|---|---|---|
| Livedrive | Good value for large backups; flexible backup options | Reports of data issues and inconsistent customer support |
| Dropbox | Strong sync reliability and wide app integrations | Higher cost for large storage compared with some competitors |
| Google Drive | Deep integration with Google Workspace and collaboration tools | Privacy and encryption model may not suit all security needs |
After cancelling
Confirm cancellation and keep records
Ensure you receive written confirmation of cancellation and retain all related emails or screenshots.
Monitor your payment method for any unexpected charges after cancellation.
Where to get help and escalate
- Livedrive official site and support: https://www.livedrive.com/
- UAE consumer protection information and complaint procedures: https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection
Next steps for your data
Download or transfer any remaining files you need before the account is closed or data retention expires.
Consider migrating critical backups to an alternative provider with tested restore procedures.
Address
Livedrive cancellation department
Livedrive, Cancellation Dept.
3rd Floor, 18 Mansell Street, London, E1 8AA, UK
Contact notes
If you prefer phone contact, Livedrive’s terms list (+44) 020 3549 3508 (GMT 9am - 6pm Mon - Fri) for cancellation inquiries.
If you used a reseller, contact that reseller for billing and cancellation assistance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.