cancellation Livedrive: Easy Method

What is Livedrive

Service overview

Livedrive is an online cloud storage service that offers backup, file syncing, and sharing across multiple devices.

It is aimed at personal and small-business users who need continuous backup and remote access to files.

Typical features

Features commonly include scheduled backups, device syncing (Briefcase-style), and web access to stored data.

Plans and technical details are published on Livedrive’s official site for the most current information.

How to cancel Livedrive

If you subscribed directly with Livedrive

• Sign in to your Livedrive account and open the support or cancellations area.
• Submit a support ticket from your account requesting cancellation, or complete and mail a cancellation form to the address below.
• Allow processing time and keep a copy or screenshot of your cancellation confirmation.

If you subscribed via a reseller or third party

• Contact the reseller you purchased through and request cancellation according to their procedure.
• Resellers handle billing and subscription changes; Livedrive cannot cancel reseller-billed accounts for you.

Telephone and timing

• Livedrive’s terms indicate cancellation can be made by phone at (+44) 020 3549 3508 (GMT 9am - 6pm Mon - Fri).
• If you have a fixed subscription term, cancel at least one week before the end of that term to avoid automatic renewal.

What happens when you cancel

Account access

On cancellation you will typically retain access until the end of your paid period unless Livedrive’s policy states otherwise.

Immediate access removal can occur in some cases, so save any critical data before you cancel.

Automatic renewal

Cancelling prevents future automatic renewals if done before the renewal date and within any required notice period.

Check your account billing page for the exact renewal date and confirmation of cancellation.

Data retention and deletion

After the subscription ends, stored files may be deleted following Livedrive’s retention policy; export or download important files before the cancellation completes.

Confirm retention windows with support if you need extra time to retrieve data.

Will I get a refund?

Standard refund policy

Livedrive’s published terms indicate that fees paid are generally non‑refundable for unused portions of paid subscriptions.

Expect no automatic pro‑rata refund unless a specific exception applies in their terms.

Free trial and exceptions

• Livedrive typically offers a free trial (commonly 14 days). Cancel before the trial ends to avoid being charged.
• If you cancel during the trial, ensure you keep confirmation to prove cancellation before the trial expiry.

Challenging a refusal

Under UAE consumer rules you may be able to challenge an unfair no‑refund term, particularly within any local cooling‑off period.

If you believe a refund is owed, gather documentation and contact consumer protection authorities in the UAE (see links in “After cancelling”).

Livedrive plans and pricing

Current pricing availability

No official public pricing in AED for the UAE was found in verified sources at the time of writing.

Most published prices are in USD; localized pricing may vary by platform or store.

How to get exact pricing

• Check the Livedrive website for plan details and current pricing.
• Contact Livedrive support or your app store (if you subscribed via a mobile store) for localized rates.

Your consumer rights in United Arab Emirates

Cooling-off (withdrawal) period

Under UAE consumer protection, distance‑sold service contracts commonly include a 7‑day cooling‑off period during which consumers can cancel without penalty.

This may apply if Livedrive is offering services directly under UAE jurisdiction.

Unfair terms and refunds

If Livedrive refuses a refund that should apply under UAE law, such a term may be challenged as unfair under local consumer protection standards.

Keep records and escalate to UAE consumer authorities if you cannot resolve the dispute with Livedrive.

Where to get official help

• Check UAE government consumer information: u.ae Consumer Protection
• Contact local consumer protection offices for complaints and mediation assistance.

Customer experiences

Positive feedback

• Many users report good value for money for backing up large volumes of data.
• Users often praise flexible backup methods and straightforward client apps across devices.

Negative feedback

• There are numerous reports of data loss, corrupted files, or failed restore attempts from some users.
• Many customers report difficulties cancelling, delayed or no responses from support, and billing issues after cancellation attempts.

Practical takeaway

Balance Livedrive’s cost and features against reported reliability and support experiences before committing large or critical backups.

Always keep local copies of critical files and test restore procedures periodically.

Documentation checklist

What to gather before contacting support

• Account email and username used for the Livedrive account.
• Subscription ID, order number, or invoice numbers.
• Payment receipts or bank/card statements showing charges.

Evidence of cancellation attempts

• Copies or screenshots of support tickets, confirmation emails, or form submissions.
• Dates and times of phone calls, plus the name of any representative spoken to.

Common mistakes

Waiting until the last minute

Failing to cancel at least one week before the renewal date (for fixed-term subscriptions) can result in an unwanted renewal charge.

Check renewal dates early to avoid timing issues.

Not saving proof of cancellation

Not keeping screenshots or confirmation emails makes disputes harder to resolve if charges continue after cancellation.

Always save confirmation and note any reference numbers.

Assuming reseller cancellation is handled by Livedrive

Accounts billed via resellers must be cancelled through the reseller; contacting Livedrive directly will not cancel billing in these cases.

Confirm who billed you before initiating cancellation.

Comparative recap

Quick comparison purpose

The table below provides a concise comparison of Livedrive against two widely known cloud services to highlight strengths and common concerns.

Evaluate based on your priorities: price, reliability, support, and platform integration.

After cancelling

Confirm cancellation and keep records

Ensure you receive written confirmation of cancellation and retain all related emails or screenshots.

Monitor your payment method for any unexpected charges after cancellation.

Where to get help and escalate

• Livedrive official site and support: https://www.livedrive.com/
• UAE consumer protection information and complaint procedures: https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection

Next steps for your data

Download or transfer any remaining files you need before the account is closed or data retention expires.

Consider migrating critical backups to an alternative provider with tested restore procedures.

Address

Livedrive cancellation department

Livedrive, Cancellation Dept.

3rd Floor, 18 Mansell Street, London, E1 8AA, UK

Contact notes

If you prefer phone contact, Livedrive’s terms list (+44) 020 3549 3508 (GMT 9am - 6pm Mon - Fri) for cancellation inquiries.

If you used a reseller, contact that reseller for billing and cancellation assistance.