Cancel DATING.COM online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dating.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Dating.Com: Easy Method
What is Dating.Com
Service overview
Dating.com is an online dating platform that connects singles worldwide with membership and credit‑based features for chatting, video calls and premium contacts.
The service offers monthly memberships and one‑off credit packs, plus mobile apps distributed via the Apple App Store and Google Play.
How it operates in UAE
UAE users access the same membership and credit systems as other regions but fall under the "rest of the world" terms for cancellation and refunds.
Payments made in the UAE typically appear as local AED prices in app stores or on the website at purchase time.
How to cancel Dating.Com
Cancel a Web / Monthly Credit Pack
- Send a signed and dated written notice stating your intent to cancel, including your Dating.com username and email.
- Submit the notice via the site contact form or email support@dating.com or cancellation@dating.com.
- Cancellation takes effect from the start of the next subscription month; include the date to make your request clear.
Cancel via Apple App Store or Google Play
- Open your Apple ID account settings (iPhone) or Google Play subscriptions (Android) to manage or cancel subscriptions.
- Do not assume uninstalling the app cancels the subscription; cancel inside the store account to stop renewals.
- Follow the platform prompts and keep confirmation screenshots or emails for your records.
What happens when you cancel
Access and renewal
After a successful cancellation your paid subscription remains active until the end of the current paid period.
Auto‑renewal stops at the next billing cycle so you will not be charged further after that date.
Data and credits
Used credits are non‑refundable for the current month unless a specific refund exception applies (see refunds section).
Unused regular credits typically expire after 90 days; subscription credits expire at period end per the service terms.
Will I get a refund?
General refund policy
- No refund for fees or credits used in the current subscription month when cancelling a regular monthly pack.
- Monetary refunds may be allowed for proven card fraud or erroneous one‑time purchases (full if unused credits).
- Provider‑initiated terminations may carry a pro‑rata refund of unused fees.
Exceptions and scam‑related refunds
- First Monthly Credit Pack: UAE members can cancel without penalty if written cancellation is sent before midnight of the third business day after activation.
- Credit refunds: possible in scam or poor‑service cases (e.g., correspondent deleted, fake profiles, failed video chat); typically limited to small amounts (up to about 10 credits).
- Scam‑specific: if you report a verified member for scamming (misrepresentation, requests for money) you may receive full credit refunds spent communicating with that member.
Dating.Com plans and pricing
Pricing summary (UAE)
Below are App Store in‑app prices for UAE shown as examples. Prices and availability may vary by platform and promotion.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Membership (1 month) | AED 36.99 | Monthly | Premium chat, Let's Mingle, advanced contact features |
| Membership (multi‑month / promo) | AED 94.99 | Unspecified | Higher tier membership (details vary with promotion) |
| Credit Pack 10 | AED 39.99 | One‑off | 10 credits for chat/video features |
| Credit Pack 20 | AED 89.99 | One‑off | 20 credits |
| Credit Pack 40 | AED 149.99 | One‑off | 40 credits |
| Credit Pack 50 | AED 199.99 | One‑off | 50 credits |
| Credit Pack 80 | AED 249.99 | One‑off | 80 credits |
| Credit Pack 150 | AED 399.99 | One‑off | 150 credits |
Price notes
App store prices were verified for UAE listings and may change. Always confirm price at checkout on your device.
Promotions and regional offers may alter the listed amounts or included features.
Your consumer rights in United Arab Emirates
Cooling‑off and statutory rights
UAE users are not covered by the EU/UK 14‑day statutory cooling‑off right under Dating.com terms.
The platform treats UAE as "rest of the world" - the specific 14‑day EU cancellation right does not apply.
Local consumer protection
UAE consumers may seek remedies under local consumer protection laws if they believe a commercial practice is unfair.
For general guidance on UAE consumer protection see the official government page: UAE consumer protection.
Customer experiences
Reported negatives
Public reviews frequently report concerns about fake or automated profiles, high spending on credits, and difficult customer support access.
Trustpilot and other review aggregators include multiple complaints about perceived scam‑like interactions and large sums spent by some users.
Company responses and positives
Dating.com publishes refund and safety policies and allows investigations and refunds where fraud or poor quality is shown.
Some users report legitimate matches and successful use of membership features; outcomes vary by individual experience.
Documentation checklist
What to include when you cancel
- Signed and dated written cancellation notice with your Dating.com username and registered email.
- Subscription start date and any transaction or invoice numbers for the purchase.
- Clear statement that you request cancellation and (if applicable) refund, and the reason.
Evidence for refunds or disputes
- Screenshots of messages, profiles, or behaviour you believe constitute a scam or breach of terms.
- Bank or card statements showing the charge and any relevant receipts.
- Correspondence with Dating.com support and any report or case ID received from the service.
Common mistakes
Assuming uninstall = cancellation
Many users uninstall the app but forget to cancel the subscription in Apple or Google account settings.
This leads to unexpected renewals because the store manages recurring billing, not the app uninstall.
Missing required written format or deadlines
Failing to send a signed and dated written notice or missing the 3 business‑day window for the first Monthly Credit Pack can forfeit penalty‑free cancellation.
Not saving transaction receipts or confirmation screenshots can make refund disputes harder to resolve.
Comparative recap
Quick feature comparison
| Feature | Dating.com (UAE) |
|---|---|
| Primary cancellation method | Written notice to support; App Store/Google Play via store settings |
| Refund window | No refund for current month; 3 business‑day cancellation for first Monthly Credit Pack |
| Refunds for scams | Possible credit or monetary refunds after verification; may be limited |
| Cooling‑off rights | EU/UK 14‑day rule does not apply to UAE users |
| Common complaints | Fake profiles, high credit costs, difficult customer service access |
Key takeaways
For UAE users, the safest route is to cancel promptly in writing and manage app subscriptions directly through your device store.
Keep documentation and report suspected scams immediately to increase chances of a refund.
After cancelling
Follow‑up actions
- Keep confirmation of cancellation and any correspondence from Dating.com for at least 6 months.
- Verify the next billing does not occur and check your bank or card statements for any unexpected charges.
Useful links and reporting
Read the official refund policy: Dating.com refund policy.
Report safety concerns or suspected scams: Dating.com safety centre.
Address
Corporate address
Dating.com (corporate contact): 2, Sir Augustus Bartolo Str, Ta’ Xbiex XBX, 1091, Malta.
Support contacts
Support email addresses commonly used for cancellations: support@dating.com and cancellation@dating.com.
If you purchased via Apple or Google, manage the subscription in your Apple ID or Google Play account settings.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.