Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Happn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Happn: Easy Method
What is Happn
Overview
Happn is a location-based dating app that connects you with people you have crossed paths with in real life.
The app lets users like or pass on profiles and offers a paid Premium subscription with additional features.
How it works
Happn shows profiles of other users you have physically crossed paths with, based on device location history.
Free and paid features are managed through app stores (App Store, Google Play) or directly on the web when paid via Stripe.
How to cancel Happn
On iOS (App Store)
- Open iPhone/iPad Settings.
- Tap your Apple ID name → Subscriptions → select happn.
- Tap Cancel Subscription and confirm. You keep Premium until the period end.
On Android (Google Play)
- Open the Google Play app.
- Tap Profile (top right) → Payments & subscriptions → Subscriptions → select happn.
- Tap Cancel Subscription and confirm. You keep Premium until the period end.
On Web / Other (Stripe payments)
- Manage web subscriptions via the web app payment settings or contact happn Support.
- Note: deleting the app or your account does not automatically cancel a Stripe/web subscription.
By email or post
- You may request cancellation by emailing support@happn.com or by sending a postal letter to the company address.
- Keep proof of the request (sent email, postal tracking) and allow time for support to process it.
What happens when you cancel
Access and expiry
Cancelling stops automatic renewal but does not remove access immediately.
You retain Premium features until the end of the paid period you already paid for.
Billing and auto-renewal
Auto-renewal is stopped for the next billing cycle once cancellation is confirmed with the store or via the web settings.
You must cancel subscriptions through the store where you purchased (App Store, Google Play) for store-managed purchases.
Account and data
Deleting your happn account is separate from subscription cancellation and does not always stop billing.
If you delete your account after cancelling, keep confirmation of both actions in case of disputes.
Will I get a refund?
App Store (Apple)
- Apple refunds must be requested directly to Apple via reportaproblem.apple.com.
- Happn cannot issue or expedite refunds for App Store purchases.
Google Play (Android)
- If the purchase was less than 48 hours ago, request a refund directly in Google Play.
- If more than 48 hours but within 14 days, contact happn Support with order ID and purchase date for review; after 14 days requests are generally not eligible.
Web (Stripe payments)
- Happn’s Terms of Service state no refund is made for early termination; paid sums are forfeited if you end the subscription early.
- Stripe-handled web payments are processed by happn and follow the platform terms; contact happn Support for requests, but expect limited refunds.
Happn plans and pricing
Pricing availability
No official Happn pricing in AED for the United Arab Emirates was found for 2024/2025.
App Store listings in nearby countries use QAR or SAR; check your local store for live prices in AED if available.
Contact for pricing
| Plan | Price (AED) | Notes |
|---|---|---|
| Premium subscription | Contact for pricing | No official AED pricing found; check your App Store / Google Play for local pricing. |
Your consumer rights in United Arab Emirates
General guidance
Happn’s Terms of Service are governed by French law and state that paid sums are forfeited on early termination.
Store purchases (App Store, Google Play) are subject to the respective store refund and withdrawal policies.
Local UAE options
- If you believe you were charged incorrectly, contact your bank or card issuer to dispute an unauthorised charge.
- For consumer protection guidance in the UAE, consult the official government consumer protection resources such as UAE Government - Consumer Protection.
Customer experiences
Positive reports
Some users report successful long-term matches - there are accounts of relationships formed via happn.
Such reports highlight that the app can work well for in-person crossing-based matches.
Common complaints
- Reports of fake or AI-generated profiles and dissatisfaction with match quality.
- Recurring problems around subscription handling - difficulty cancelling, unexpected charges, and poor customer service.
- Usability issues reported after updates, such as login problems and missing features.
Documentation checklist
What to gather
- Order ID or receipt from App Store, Google Play, or your bank statement showing the charge.
- Purchase date, device used, and screenshots of subscription status in the app or store.
- Any correspondence with happn Support (emails, reference numbers) or postal delivery proof.
How to submit
- For App Store purchases use reportaproblem.apple.com.
- For Google Play purchases use the Google Play order management or support page: Google Play refunds.
- For web/Stripe payments contact support@happn.com and include the documentation listed above.
Common mistakes
Mistake examples
Assuming deleting the happn app or your happn account cancels the subscription is a frequent error.
Another common mistake is contacting happn for refunds for App Store purchases instead of requesting the refund via Apple.
How to avoid them
Always cancel the subscription in the same store where you purchased it (App Store or Google Play) at least 24 hours before renewal.
Keep a copy of receipts and confirmation messages when you cancel or request refunds to support future disputes.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund route | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Cancel via iPhone/iPad Settings → Apple ID → Subscriptions → happn | Request refund from Apple at reportaproblem.apple.com | Keep Premium until period end |
| Google Play (Android) | Cancel via Google Play app → Profile → Payments & subscriptions → Subscriptions → happn | If <48h request via Google Play; 48h - 14d contact happn Support for review | Keep Premium until period end |
| Web / Stripe | Cancel via web app payment settings or contact happn Support | TOS generally disallow refunds for early termination; contact happn Support | Keep Premium until period end unless otherwise noted |
After cancelling
Next steps
Save confirmation of cancellation from the store or happn Support for your records.
Monitor your payment method for any unexpected charges and contact your bank if needed.
Useful links
- Happn homepage: https://www.happn.com/
- Apple refunds: reportaproblem.apple.com
- Google Play refunds: Google Play refunds
- UAE consumer protection: UAE Government - Consumer Protection
Address
Happn (postal contact): 5 rue Feydeau, 75002 Paris, France.
Support email
For support or web subscription queries contact: support@happn.com.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.