Cancel HINGE online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hinge service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Hinge: Easy Method
What is Hinge
Overview
Hinge is a dating app designed to encourage meaningful connections through detailed profiles and prompts. It offers free basic functionality plus paid subscription tiers that add features like unlimited likes and priority placement.
Main uses
Users create profiles, respond to prompts, and match with others for messaging and dating. Subscriptions unlock enhanced preferences and visibility features.
How to cancel Hinge
Cancel via App Store (iOS)
- If you subscribed through Apple, cancel in Apple Subscription settings (Settings > Your name > Subscriptions) or via Apple Support.
- Deleting the Hinge app does not cancel your Apple subscription; you retain access until the end of the paid period.
Cancel via Google Play (Android)
- If you subscribed through Google Play, cancel in the Google Play Store: Account > Payments & Subscriptions > Subscriptions.
- Deleting the app does not cancel the Google Play subscription; you keep access until the current billing period ends.
Cancel via Web or Hinge payment (Stripe)
- If you subscribed directly on hinge.co (Stripe), cancel in the Hinge app Account Settings or on the website under subscription management.
- Deleting your Hinge account cancels a Stripe/web subscription immediately but removes access to remaining paid benefits.
Cancel by email or mail
- You may send a cancellation notice to hello@hinge.co; include your account email and subscription details.
- Postal cancellation requests can be sent to: Hinge, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
What happens when you cancel
Access after cancellation
If you cancel an Apple or Google Play subscription, you generally keep premium access until the end of the current billing period. Access does not end immediately for those platform subscriptions.
Web/Stripe cancellations and account deletion
For Hinge web/Stripe subscriptions, cancelling via Account Settings stops future billing. Deleting your Hinge account cancels the subscription immediately and removes matches, messages, and profile data associated with the account.
Data and profile effects
Cancelling a subscription does not necessarily delete your Hinge account or stored data unless you explicitly delete your account. Check Hinge's Help Center for details on data retention and deletion.
Will I get a refund?
General refund policy
Hinge states that purchases are generally final and non-refundable. Refunds or credits for unused portions of subscriptions or virtual items are not typically offered, unless required by law or platform policy.
Exceptions by region or platform
- EU/EEA/UK/Switzerland: Full refund within 14 days of subscription start may apply under local consumer rules.
- California (and some US states, including Israel): May have a short cancellation window (e.g., three business days) for refunds; platform rules may also apply.
- If you purchased through Apple or Google, refunds are handled by those platforms per their policies.
UAE-specific refund considerations
The UAE is not listed among jurisdictions with a statutory 14-day right under Hinge's special-terms jurisdictions. Subscribers in the UAE should expect the global no-refund policy unless Apple/Google or UAE law provides otherwise.
Hinge plans and pricing
Monthly plans in UAE
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Hinge+ (monthly) | AED 121.00 | Monthly | Unlimited likes, advanced preferences |
| HingeX (monthly) | AED 183.60 | Monthly | Hinge+ features plus priority placement and skip-the-line benefits |
Pricing notes
Prices above are monthly AED conversions from USD list rates (approximate). Hinge may offer other durations or promotional rates that vary by region and platform.
Your consumer rights in United Arab Emirates
Hinge policy vs UAE law
Hinge applies a global refund and cancellation policy and does not list special terms for the UAE. This means no automatic 14-day statutory refund is provided by Hinge for UAE residents.
What UAE subscribers should do
- Check the platform you used to purchase (Apple/Google/web) for refund options.
- Consult UAE consumer protection rules or seek local legal advice if you believe local law provides additional rights.
Virtual items and nonrefundable content
Virtual items and in-app purchases are generally nonrefundable under Hinge's global policy unless local law or platform rules require otherwise. Keep receipts and subscription details when disputing charges.
Customer experiences
Positive feedback
- Some users report successful matches, ongoing relationships, and positive dating outcomes using Hinge.
- Paid features are sometimes credited with improving match quantity or quality for certain users.
Negative feedback
- Reports include unexplained bans, ineffective appeal processes, and difficulty obtaining refunds after bans.
- Other complaints cover fake/inactive profiles, poor visibility, perceived shadowbanning, and customer support delays.
Takeaway
User experiences vary widely. Consider trialing free features first and keep documentation of purchases and correspondences in case you need to dispute billing or seek help.
Documentation checklist
Essential items to gather
- Subscription receipt or transaction ID (Apple/Google receipt or card statement).
- Email address tied to the Hinge account and account username.
- Exact purchase date and renewal dates for the subscription.
Supporting evidence
- Screenshots of subscription in your app store account or Hinge Account Settings.
- Email copies of communications with Hinge customer service (hello@hinge.co).
- Bank or card statements showing the charge if disputing with a payment provider.
Common mistakes
Deleting the app instead of cancelling
Many users think removing the Hinge app cancels their subscription. For Apple and Google purchases, deleting the app does not stop billing; you must cancel in the platform subscription settings.
Assuming cancellation equals automatic refund
Cancelling future renewals does not automatically create a refund for unused time. Refunds are exceptional and depend on platform policies or local consumer rules.
Not checking where the charge originated
Before contacting Hinge support, verify whether the charge came from Apple, Google, or Hinge (Stripe). That determines who handles cancellations and refunds.
Comparative recap
Quick method comparison
| Cancellation method | Where to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Apple subscription settings (iPhone Settings > Your name > Subscriptions) | Refunds handled by Apple; generally uncommon except per Apple rules | Access until the end of current billing period |
| Google Play (Android) | Google Play Store > Account > Payments & Subscriptions > Subscriptions | Refunds handled by Google Play; subject to Google policies | Access until the end of current billing period |
| Web / Hinge (Stripe) | Hinge Account Settings on the website or app; or contact hello@hinge.co | Generally no refunds; exceptions only if required by law or Hinge policy | Cancelling stops renewal; deleting account cancels immediately and removes benefits |
Which to use
Cancel with the service that billed you. If billed by Apple/Google, start with those platforms. If billed by Hinge directly, use Account Settings or contact Hinge support.
After cancelling
Follow-up steps
- Save confirmation of cancellation and any reference numbers or emails.
- Monitor your bank or card statement for any unexpected future charges.
Helpful official resources
- Hinge Help Center - account, subscriptions, and support articles.
- Apple: Manage subscriptions - for App Store purchases and refunds.
- Google Play: Cancel subscriptions - for Android purchases and refunds.
- Contact Hinge support: hello@hinge.co for account-specific inquiries and cancellation confirmation.
Address
Postal address for cancellations
Hinge, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
Contact email
Email: hello@hinge.co - include your account email, transaction details, and a clear cancellation request when contacting support.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.