Cancel LUXY online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Luxy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Luxy: Easy Method
What is Luxy
Overview
Luxy is an exclusive dating platform aimed at affluent singles seeking serious relationships. The service lets users create profiles, browse matches, and send gifts using in‑app currency.
The company operates via mobile apps and a website and offers premium features through subscriptions and one‑time purchases.
Key features
Luxy includes profile browsing, messaging, premium matchmaking features, and virtual gifts purchased with Luxy Coins.
Premium membership tiers (Luxy BLACK) and single‑use items (PrimeGreeting, Luxy Coins) provide additional visibility and interaction tools.
How to cancel Luxy
Cancel from within the Luxy app (recommended)
- Open the Luxy app and log in to your account.
- Go to Settings or your Profile area, then find "Deactivate Account," "Delete Profile" or similar wording.
- Select "Delete Profile" (or "Deactivate Account") and follow on‑screen prompts to confirm cancellation.
Cancel subscriptions bought via app stores
- If you purchased Luxy BLACK or other recurring subscriptions through Apple: cancel from your Apple ID subscriptions (see Apple support).
- If you purchased via Google Play: cancel from Google Play subscriptions (see Google Play support).
- After cancelling the store subscription, the app may still keep your profile active - delete your profile separately if you want account removal.
What happens when you cancel
Access and features
When you cancel a subscription, you will typically retain access to premium features until the end of the current billing period.
One‑time purchases such as Luxy Coins or PrimeGreeting are consumed at purchase and are not affected by subscription cancellation.
Account and data
Deleting your profile removes your public profile and visibility to other users. Some account data may be retained for legal or operational reasons.
If you only cancel a subscription without deleting your profile, your account remains active as a free user unless you explicitly deactivate it.
Will I get a refund?
General policy
Refunds depend on how you purchased the plan and the platform’s rules. Subscriptions bought through Apple or Google follow those stores' refund and charge‑back policies.
Luxy’s own refund handling for purchases made directly through the website or app may be limited and evaluated case‑by‑case.
Exceptions and steps to request
- If you believe you are entitled to a refund, gather purchase receipts (App Store/Google Play receipts or in‑app receipts).
- Request refunds through the platform used to buy the subscription (Apple/Google) or contact Luxy support via the app/website to explain the issue.
- Be aware that one‑time purchases (in‑app coins, PrimeGreeting) are generally non‑refundable unless a technical error occurred.
Luxy plans and pricing
Available plans
The table below lists the known Luxy pricing in AED based on available public information. Exact Luxy BLACK subscription periods were not specified in the App Store data.
For up‑to‑date pricing and periods check the app store listing or the official Luxy site.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Luxy BLACK | AED 192.99 - AED 499.99 | Not specified (various tiers) | Subscription tiers for Luxy BLACK (exact periods unspecified) |
| Luxy Coins | AED 12.99 - AED 599.99 | One‑time in‑app purchases | In‑app currency for sending gifts/features |
| PrimeGreeting | AED 3.99 | One‑time in‑app purchase | Single greeting/message boost |
Your consumer rights in United Arab Emirates
Basic consumer protections
UAE consumer protection law grants rights to clear pricing, truthful information, and remedies for defective or misrepresented digital services.
Digital goods and services sold through app stores are also subject to the stores' terms and refund mechanisms.
How to escalate a dispute
- Contact Luxy support first and keep all receipts and correspondence.
- If unresolved, file a complaint with the UAE Ministry of Economy Consumer Protection Department (official site: economy.gov.ae).
- You may also use your payment provider’s dispute or chargeback processes if unauthorized or erroneous charges occurred.
Customer experiences
Typical positive feedback
Many users report that Luxy’s premium features improve visibility and lead to higher‑quality matches when they are actively used.
Users who purchase and use Luxy Coins often find the gifting and attention features useful for initiating contact.
Common complaints
Complaints commonly involve subscription confusion (different tiers and renewal timing) and difficulty locating cancellation steps if users rely only on app store subscriptions.
Some users request clearer refund or coin‑restoration policies after accidental purchases.
Documentation checklist
What to collect before cancelling
- Login credentials for your Luxy account (email/username and password).
- Proof of purchase: App Store/Google Play receipts or in‑app purchase receipts.
- Screenshot or record of the subscription status and billing period.
What to include in a support request
- Clear description of the requested action (cancel subscription, delete profile, refund request).
- Dates of charges and the transaction IDs from receipts.
- Your contact details and any relevant screenshots.
Common mistakes
Relying on only one cancellation step
Users often cancel the app store subscription but forget to delete or deactivate their Luxy profile, leaving the account visible as a free user.
Always perform both subscription cancellation (if applicable) and profile deletion separately when you want full account removal.
Missing purchase receipts
Not saving purchase receipts makes refund or dispute requests harder to resolve with app stores or Luxy support.
Always keep the App Store/Google Play email receipt or in‑app purchase confirmation for at least the billing period.
Comparative recap
Quick comparison
The table below summarizes the main plans and purchase types so you can choose the right cancellation route.
Refer to receipts or the app store listing for exact billing periods and renewal details.
| Plan | Type | Price (AED) | Renewal | How to cancel |
|---|---|---|---|---|
| Luxy BLACK | Subscription (multiple tiers) | AED 192.99 - AED 499.99 | Varies (periods unspecified) | Cancel via app Settings (Delete Profile) and cancel subscription via Apple/Google if purchased there |
| Luxy Coins | One‑time in‑app purchase | AED 12.99 - AED 599.99 | No renewal (one‑time) | Non‑recurring - contact support for disputes; purchases managed in app store purchase history |
| PrimeGreeting | One‑time in‑app purchase | AED 3.99 | No renewal (one‑time) | One‑time use - contact support for accidental purchases |
After cancelling
What to check
Confirm cancellation by checking your subscription status in the app and your App Store/Google Play subscription list.
Verify that no further charges are scheduled and save confirmation screenshots or emails.
Helpful links
- Luxy official site: https://luxy.com/
- Apple subscriptions help: https://support.apple.com/en-us/HT202039
- Google Play subscriptions help: https://support.google.com/googleplay/answer/7018481
- UAE Ministry of Economy (Consumer Protection): https://www.economy.gov.ae
Address
Company headquarters
Luxy Limited
19H MAXGRAND PLAZA, 3 TAI YAU STREET, SAN PO KONG, KL, Hong Kong
Contact tips
Use the in‑app support or official website contact forms for fastest response. Include receipts and account details when requesting refunds or account deletion.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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