Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Muzz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Muzz: Easy Method
What is Muzz
Overview
Muzz is a dating app designed for Muslim singles seeking meaningful relationships while respecting cultural and religious values.
It offers free and paid features, profile controls, and in‑app messaging to help users connect responsibly.
Purpose and audience
The app targets Muslim singles globally and includes features intended to support introductions, conversations, and matchmaking.
Muzz operates subscription billing and support centrally; details are governed by its terms and help pages.
How to cancel Muzz
Cancel on the web (Stripe / Muzz website)
- Log into your Muzz account on the website and go to Account or Subscription settings.
- Follow the on‑screen option to cancel; web cancellations typically use Stripe and take effect at the end of the current subscription period.
- See Muzz terms for billing details: Muzz Terms.
Cancel on mobile (iOS and Android)
- iOS (App Store): Open your Apple ID subscription settings, find Muzz and select Cancel. Cancellation takes effect at the end of the current billing period; refunds are handled by Apple.
- Android (Google Play): Open Google Play Store → Subscriptions → Muzz → Cancel. Cancellation becomes effective at the end of the current billing cycle; refunds require contacting Muzz support.
- Alternatively, request cancellation or account closure by contacting Muzz support or emailing [email protected].
What happens when you cancel
Access and features
When you cancel, your paid features remain active until the end of the current subscription period.
After the period ends, premium features are removed and your account reverts to the free tier unless you re‑subscribe.
Renewals and account status
- Subscriptions auto‑renew unless cancelled before the next billing date.
- Canceling does not always delete your account; use the app’s "Delete Account" option or request account closure if you want removal.
Will I get a refund?
General refund policy
Muzz’s stated policy is that cancellation takes effect at the end of the current subscription period and generally does not trigger a refund for that period.
There is no automatic 14‑day cooling‑off refund right for UAE users; the 14‑day rule applies only to UK/EU customers under specific conditions.
Refunds by payment method
- Apple (iOS): Apple handles refund requests via its Report a Problem system; Apple decides approvals and usually replies within about a week.
- Google Play (Android): You should contact Muzz support via the app to request a refund; processing can take several working days.
- Card / Stripe / Mobile wallets: Contact Muzz support via app or email; if approved, refunds are typically processed in 3 - 5 working days.
- For details see Muzz refund help: Muzz refunds.
Muzz plans and pricing
Plans summary
Below are the representative UAE prices and common one‑time purchases found in listings. Exact subscription durations for Gold tiers may vary by offer.
Notes on pricing
Prices shown in AED correspond to different Gold tiers or promotions; check the app store or Muzz account for the exact duration and offer you purchased.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Gold (various tiers) | AED 146.99, AED 132.99, AED 134.99, AED 87.99, AED 79.99 | Unspecified (various weekly/monthly/quarterly options) | Premium features (e.g., enhanced visibility, advanced filters) |
| Profile Boost | AED 19.99 | One‑time | Boosts profile visibility |
| Compliments packs | AED 89.99 (5), AED 149.99 (10) | One‑time | Send compliments to users |
Your consumer rights in United Arab Emirates
Local legal context
The UAE does not provide an automatic 14‑day cooling‑off right for digital subscription services like Muzz in the same way the UK/EU do.
Consumer protections for digital services are limited; your rights depend on local laws and the provider’s terms.
Practical implications for UAE users
- Cancel proactively before the next billing date to avoid renewal charges.
- Refunds are discretionary and depend on the payment channel (Apple, Google, Stripe, card) and Muzz support approval.
Customer experiences
Positive reports
- Some users report successful long‑term matches and marriages formed via Muzz.
- Positive anecdotes typically mention meeting a compatible partner and deleting the app afterward.
Negative reports
- Public complaints include subscription billing issues, poor support response, account closures, and concerns about fake or harassing profiles.
- Privacy concerns and reports of unexpected behaviour (e.g., blurred photos becoming unblurred) have been raised by some users.
Documentation checklist
What to collect before you contact support
- Order confirmation or receipt showing the subscription date and amount.
- Payment method details (last four digits of card, Apple/Google transaction ID).
- Account username or email and screenshots of subscription status in the app.
Evidence to support a refund or dispute
- Screenshots of billing history or unwanted charges after cancellation.
- Email copies or support ticket numbers and dates of correspondence.
- Any messages or evidence related to account issues or scams.
Common mistakes
Canceling in the wrong place
Many users assume deleting the app cancels the subscription. Deleting the app does not stop auto‑renewal.
Always cancel via the original billing channel: App Store, Google Play, or the web subscription settings.
Assuming EU/UK refund rules apply
Believing you have a 14‑day automatic refund in the UAE can lead to unexpected charges.
If you are in the UAE, treat refunds as discretionary and follow the correct refund process for your payment method.
Comparative recap
Quick comparison headings
The table below summarizes cancellation steps, timing and the typical refund path for each channel.
Use this to decide where to cancel
| Channel | How to cancel | When cancellation takes effect | Refund process |
|---|---|---|---|
| Web (Stripe / Muzz site) | Account settings on muzz.com or Stripe dashboard | End of current subscription period | Contact Muzz support; refunds processed by Muzz (3 - 5 working days if approved) |
| iOS (App Store) | Apple ID Subscriptions in iOS settings | End of current billing period | Request via Apple Report a Problem; Apple decides refund |
| Android (Google Play) | Google Play Store → Subscriptions → Muzz → Cancel | End of current billing cycle | Contact Muzz support to request refund; refund timing varies |
After cancelling
Immediate next steps
- Save receipts, screenshots of your cancellation confirmation and any support ticket numbers.
- Check your payment method for pending or future charges over the next billing date.
If you are charged after cancelling
- Contact Muzz support via the app or email [email protected] with your documentation.
- If you paid through Apple or Google, follow their official refund/reporting process as the platform may handle refunds directly.
- Refer to Muzz’s official pages for terms and refund guidance: Terms and Refund help.
Address
Company address
Muzz Ltd, 249 Cranbrook Rd, Ilford IG1 4TG, United Kingdom.
Contact details
For subscription cancellation or account closure requests, contact Muzz support in‑app or email: [email protected].
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.