Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Okcupid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation OkCupid: Easy Method
What is OkCupid
Overview
OkCupid is an online dating platform that matches people using profile information, answers to questions, and user preferences.
It offers free basic functionality plus paid upgrades (subscriptions and one-off items) to enhance visibility and features.
How people use it
Users create profiles, answer matching questions, and browse or message matches based on algorithmic compatibility.
Paid plans add features like advanced filters, seeing who liked you, boosts, and an ad-free experience.
How to cancel OkCupid
Cancel on the OkCupid website (credit card or PayPal)
- Go to okcupid.com/settings.
- Open "Subscription Settings" and click "Turn off automatic billing".
- You will retain paid benefits until the end of the current billing period.
Cancel on iOS (App Store) and Android (Google Play)
- iOS: Open Settings > iTunes & App Store > tap your Apple ID > View Apple ID > Subscriptions; find OkCupid and Cancel.
- Android: Open the Google Play app > Menu > Subscriptions > select OkCupid > Cancel.
Alternative cancellation options
- Email OkCupid support (support@okcupid.com) requesting cancellation and include account details.
- Mail a signed cancellation notice to the postal address: OKCupid, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
What happens when you cancel
Access and features
After cancelling auto-renewal, you keep paid features until the end of the paid subscription period.
No immediate loss of access occurs unless you delete your account separately.
Billing and renewal
Cancellation stops future automatic billing but does not produce a refund for the current, already-paid period.
If you subscribed via Apple or Google, cancellation must be done through those platforms to stop billing.
Account data
Cancelling a subscription does not necessarily delete your OkCupid account or profile data.
To remove your profile and data, follow OkCupid’s account deletion steps in the app or on the website.
Will I get a refund?
General refund policy
OkCupid generally treats all purchases (subscriptions and virtual items) as non-refundable and final.
No refunds or credits are provided for partially used periods, unless required by applicable law.
Exceptions and UAE specifics
- UAE users do not have the EU/EEA/UK/Switzerland 14-day digital cooling-off refund right; that protection does not apply in the UAE.
- Limited exceptions may apply where local consumer protection laws mandate refunds, but these are not the norm for UAE residents.
What to do if you believe you deserve a refund
Keep proof of purchase and cancellation confirmations and contact support with full details and receipts.
If you paid via Apple or Google, you may also request a refund through their purchase refund processes.
OkCupid plans and pricing
Pricing overview
Prices below are approximate AED equivalents derived from QAR App Store listings; actual UAE prices may vary by region, platform, or promotion.
Conversion used: 1 QAR ≈ 1.01 AED (approx.).
Plans table
| Plan | Price (AED, approx.) | Period | Features |
|---|---|---|---|
| OkCupid Basic | AED 30.29 | Monthly | Unlimited Likes, Dealbreakers, No ads |
| A‑List | AED 35.34 | Monthly | Enhanced visibility tier (legacy branding) |
| OkCupid Premium (lower-tier) | AED 28.29 | Monthly | See who liked you, advanced filters, read receipts |
| OkCupid Premium (mid-tier) | AED 70.69 | Monthly | Likely multi-month bundle or enhanced tier |
| OkCupid Premium (higher-tier) | AED 149.47 | Monthly | Likely long-term commitment or full feature unlock |
| Boost (30‑min) | AED 25.24 | One‑off | Temporary profile visibility increase |
| Boost (alternative) | AED 40.39 | One‑off | Likely extended or premium boost |
Your consumer rights in United Arab Emirates
Local refund and cooling-off rules
There is no specific 14-day cooling-off or automatic refund right for digital subscription services like OkCupid in the UAE.
OkCupid’s 14-day refund terms apply only to specified regions (EU/EEA/UK/Switzerland), not to UAE residents.
Recommended consumer actions
- Cancel subscriptions before renewal to avoid unwanted charges, as refunds are not generally offered in the UAE.
- If you subscribed through Apple or Google, cancel via those platforms; deleting the app does not stop billing.
- Keep cancellation confirmations, receipts, and screenshots of subscription settings as proof.
Dispute and escalation
If you cannot resolve a billing dispute with OkCupid support, you may consider contacting your payment provider or the platform (Apple/Google) for charge disputes.
For formal consumer complaints in the UAE, consult local consumer protection authorities for guidance on escalation.
Customer experiences
Positive feedback
- Many users appreciate the free core functionality and the matching questions system.
- Some reviewers report successful long-term matches and value from OkCupid’s features.
Negative feedback
- Frequent complaints about fake or scam profiles and irrelevant matches, reducing local effectiveness.
- Reports of app instability, moderation issues (bans or deletions), poor support transparency, and denied refunds.
How feedback affects cancellations
User complaints about billing or bans often lead people to cancel subscriptions as a precaution.
Documenting issues and keeping evidence can help when requesting refunds or disputing charges.
Documentation checklist
Essential items to keep
- Subscription confirmation email or receipt (Apple/Google/OkCupid).
- Screenshot of subscription settings showing cancellation or active subscription.
- Billing statement showing the charge (credit card, PayPal, or platform receipt).
Optional but helpful items
- Copies of correspondence with OkCupid support (emails or ticket numbers).
- Screenshots showing app issues, profile problems, or other evidence supporting a refund claim.
Common mistakes
Deleting the app but not cancelling
Many users delete the OkCupid app expecting billing to stop. Removing the app does not cancel subscriptions.
Always cancel via OkCupid settings, Apple ID subscriptions, or Google Play subscriptions as appropriate.
Assuming automatic refunds
Assuming you'll receive a refund after cancelling is risky in the UAE because refunds are not generally provided.
Cancel before renewal and keep confirmation to avoid unexpected charges.
Canceling in the wrong place
If you subscribed through Apple or Google, canceling on the OkCupid website will not stop platform billing.
Always cancel through the platform that processed your payment if you used an external app store.
Comparative recap
Summary table
| Method | How to cancel | Ease | Refund likelihood (UAE) |
|---|---|---|---|
| OkCupid website (credit card / PayPal) | Settings → Subscription Settings → Turn off automatic billing | Easy | Low - generally non-refundable |
| Apple App Store (iOS) | Apple ID > Subscriptions > Cancel (in iOS Settings) | Moderate - Apple interface required | Low - request via Apple, not guaranteed |
| Google Play (Android) | Google Play app > Menu > Subscriptions > Cancel | Moderate - Google Play required | Low - request via Google, not guaranteed |
After cancelling
What to check next
Verify you received a cancellation confirmation email or screenshot from the service or platform.
Check your next billing statement to confirm no further charges appear.
Useful official links
- OkCupid account & subscription settings
- OkCupid Help: How to Cancel and Unsubscribe
- Apple: manage subscriptions
- Google Play: manage subscriptions
Address
Mailing address
OKCupid, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
Support email
Primary support contact: support@okcupid.com for account and billing inquiries.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.