Cancel PINALOVE online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pinalove service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Pinalove: Easy Method
What is PinaLove
Overview
PinaLove is an online dating platform that connects singles, primarily focusing on Southeast Asian and Western users. The service offers free browsing with optional premium upgrades that add messaging and visibility features.
Who it is for
PinaLove is intended for adults seeking dating contacts across regions, with paid plans for users who want unlimited messaging and advanced features. Membership can be upgraded via the website, iOS App Store, or Google Play.
How to cancel PinaLove
If you upgraded via 2co.com (website)
- Visit PinaLove's support or contact pages for instructions and order lookup on 2co.com.
- Locate your order or subscription on 2co.com and follow their cancellation procedure for that order.
- Contact PinaLove support if you need additional help: PinaLove Contact.
If you upgraded via the iOS App Store
- On your iPhone or iPad open Settings → App Store, tap your Apple ID, then View Apple ID.
- Go to Subscriptions → Manage and turn off Automatic Renewal for PinaLove.
- The subscription remains active until the end of the current billing cycle after cancellation.
If you upgraded via Google Play Store
- Open payments.google.com and sign in to the Google account used to buy the subscription.
- Go to Bills & accounts, select the PinaLove subscription and choose Cancel subscription.
- Follow any on-screen prompts to confirm cancellation.
To close or delete your PinaLove account
- Log in to your PinaLove account and go to the Account page.
- Choose "Close account" to temporarily hide your profile or "Delete account" to remove it permanently. Deletion is irreversible.
What happens when you cancel
Access and service
When you cancel a subscription purchased through the App Store, you keep premium access until the end of the paid billing period. This applies to other stores unless otherwise stated by the payment provider.
Renewals and automatic billing
Turning off automatic renewal prevents future billing; it does not automatically refund past charges. For store purchases, cancellation is handled by the store used to buy the subscription.
Account and data status
Closing your account will hide your profile from others. Deleting the account permanently removes it and cannot be undone.
Will I get a refund?
PinaLove refund policy (website purchases)
PinaLove offers a 14-day refund policy for first-time premium upgrades made via their website (this excludes in-app purchases). To request a refund, contact PinaLove support within the 14-day window.
In-app purchases and exceptions
Purchases made in-app through the iOS App Store or Google Play are not refunded by PinaLove. Refunds for those purchases must be handled through the respective app stores.
How to request a refund
- Gather proof of purchase (receipt, order number, date, email) and any supporting screenshots.
- Use the PinaLove support/refund page to submit your request: PinaLove Refund & Support.
- For Google Play billing questions, check your Google payments account and Google support procedures at payments.google.com.
PinaLove plans and pricing
Pricing summary
Official in-app purchase prices for PinaLove on the United Arab Emirates iOS App Store are listed below. Prices are shown in AED and reflect the App Store listing as of early 2026.
Notes about prices
Prices shown are for iOS in-app purchases. Website purchase prices or promotions may differ. Always confirm the final price at checkout before confirming a purchase.
| Plan | Price (AED) | Billing period | Key features |
|---|---|---|---|
| PinaLove Premium (1 month) | AED 74.99 | Monthly | Unlimited messaging; Advanced search; Lists (Visitors, Favorites); Add more photos; Read receipts; Appear above free users; Offline mode |
| PinaLove Premium (1 year) | AED 459.99 | Annual | All monthly premium features, billed annually |
Your consumer rights in United Arab Emirates
General consumer protections
Under UAE consumer law, consumers have a right to fair treatment and clear terms, including information on cancellation and refunds. Sellers must honour published policies and provide transparent contract terms.
How PinaLove's policies interact with rights
PinaLove limits refunds to first-time website purchases within 14 days and excludes in-app purchases from their refund policy. Their Terms of Use also cap liability to the amount paid.
Options if you have a dispute
- Contact PinaLove support first and provide complete documentation of the purchase and issue.
- If unresolved, preserve evidence (receipts, correspondence) and consider raising the matter with UAE consumer protection authorities or your bank/payment provider.
Customer experiences
Positive feedback
Some users report satisfactory experiences when using the paid subscription, noting that unlimited messaging and contact lists worked as advertised for basic functionality.
Negative feedback
Other reviewers describe issues such as fake profiles, dated design, poor user experience, ongoing charges after cancellation, and slow or unresponsive support.
Practical takeaway
- Keep receipts and order IDs when upgrading.
- Monitor billing after cancellation and contact support immediately if charges continue.
Documentation checklist
What to prepare before contacting support
- Order number or receipt (email confirmation).
- Account email/username and the platform used to purchase (website, iOS, Google Play).
- Screenshots of subscription status, billing statements, and any error messages.
Where to send your request
- Use PinaLove's official contact page for support: PinaLove Contact.
- For refund requests via PinaLove's policy page: PinaLove Refund & Support.
Common mistakes
Not cancelling in the correct place
Users sometimes assume cancelling on the website cancels App Store or Google Play billing. Each store controls its own recurring billing and must be cancelled there.
Missing documentation or deadlines
Failing to keep receipts, order IDs, or to request refunds within the 14‑day window for web purchases can limit remedy options. Always save proof of purchase and act promptly.
Assuming account deletion equals refund
Deleting or closing an account does not automatically trigger refunds or stop a store-managed subscription. Cancel subscriptions through the payment provider as well.
Comparative recap
Quick summary
The table below summarises the main cancellation and refund differences by purchase method so you can act correctly based on how you paid.
Recommendation
If you are unsure where you purchased, check your bank/credit card statement for the merchant name and then follow the corresponding cancellation path below.
| Purchase method | Where to cancel | Refund eligibility |
|---|---|---|
| Website / 2co.com | Cancel via PinaLove/2co order lookup and Account page | 14-day refund for first-time web premium upgrades (contact PinaLove) |
| iOS App Store | Cancel in iPhone/iPad Settings → App Store → Subscriptions | Refunds handled by Apple; PinaLove does not process App Store refunds |
| Google Play | Cancel via payments.google.com or Google Play subscriptions | Refunds handled by Google Play policies and support |
After cancelling
Immediate steps
- Confirm cancellation confirmation emails or on-screen messages and save them.
- Monitor your bank or card statement for any unexpected charges in the following billing cycle.
Helpful links
- PinaLove contact/support: https://www.pinalove.com/contact.php
- PinaLove refund information: https://www.pinalove.com/refund.php
- Google payments (for Google Play cancellations): https://payments.google.com
Address
Company
Oxixo Private Limited
Postal address
105 Cecil Street, The Octagon, #18-00, Singapore 069534
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.