Cancel ROOMSTER online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Roomster service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Roomster: Easy Method
What is Roomster
Overview
Roomster is an online platform and mobile app that connects people seeking roommates, housing, and related social matches. It offers free and paid subscription features to help users search, message, and verify identities.
How it is used in UAE
Users in the United Arab Emirates can browse listings for cities such as Dubai and contact potential roommates or hosts. The service may include one‑time services like ID verification and background checks in AED.
How to cancel Roomster
Cancel via the Roomster website (recommended)
Cancel subscriptions only through your Roomster account settings on the web for fastest processing.
- Sign in at roomster.com.
- Go to Settings → Account → Subscription → “Cancel my Subscription”.
- Cancellation takes effect at the end of the current billing period; no immediate extra charges.
- Delete your account separately if you want to remove profile data (cancellation of subscription does not delete account).
- Cancellations by email are not accepted for standard subscriptions - use the account page.
Cancel for mobile app subscriptions (Apple / Google)
If you subscribed through the Apple App Store or Google Play, you must cancel via that same store because payments are processed there.
- Apple subscribers: manage subscriptions in your Apple ID settings (see Apple support).
- Google Play subscribers: manage or cancel in the Google Play app or account (see Google support).
- After cancelling at the store, access continues until the period end; Roomster cannot cancel third‑party charges directly.
What happens when you cancel
Access and billing
When you cancel a subscription through your account, the cancellation takes effect at the end of the current billing period. You keep access to paid features until that date.
No additional recurring charges will be billed after the period ends when cancellation is completed correctly.
Account data and deletion
Cancelling a paid subscription does not automatically delete your Roomster account or profile. If you want your account removed, you must delete it separately in account settings.
Consider exporting or saving messages and receipts before deleting the account, as deletion may remove access to stored content.
Will I get a refund?
Roomster refund policy (general)
Refunds are only available when no services have been rendered (for example: no postings, no profile activity, no messaging, no ID check, no megaphone use, no mailbox transactions).
If services were used or if you cancel on or before the end of your initial subscription period, Roomster’s terms typically do not provide refunds for that period.
Exceptions and third‑party subscriptions
- If you subscribed via Apple App Store or Google Play, refund requests must be made through those stores; Roomster does not process those payments.
- If you believe you qualify for a refund under the “no services rendered” rule, gather proof and contact Roomster support or the app store as applicable.
- UAE consumer law may offer additional rights (see UAE rights section); you may be able to escalate a dispute through local authorities.
Roomster plans and pricing
Pricing summary
The Apple App Store (UAE) lists multiple "Full access" price points and one‑time services in AED. Durations are not specified in the store listings.
Price table (as listed in AED)
| Plan | Price (AED) | Features | Period |
|---|---|---|---|
| Full access | AED 11.99 | Full access subscription | Unspecified |
| Full access | AED 42.99 | Full access subscription | Unspecified |
| ID Verification | AED 59.99 | Identity verification | Unspecified |
| Full access | AED 109.99 | Full access subscription | Unspecified |
| ID Verification | AED 39.99 | Identity verification | Unspecified |
| Background Check | AED 39.99 | Background check service | Unspecified |
| Full access | AED 72.99 | Full access subscription | Unspecified |
| Full access | AED 469.99 | Full access subscription | Unspecified |
| Full access | AED 339.99 | Full access subscription | Unspecified |
Your consumer rights in United Arab Emirates
Cooling-off and refunds under UAE law
Roomster’s terms do not state a 14‑day automatic refund or cooling‑off period. However, UAE consumer protection law often provides a 14‑day cooling‑off window for certain digital services.
This means Roomster’s no‑refund clause may conflict with local rights; you should verify eligibility with the UAE Ministry of Economy if you believe a legal cooling‑off right applies.
How to escalate a dispute in UAE
- Collect receipts, screenshots, and subscription IDs to support your claim.
- Contact Roomster support via the official site first and request a decision in writing.
- If unresolved, consider filing a complaint with the UAE Ministry of Economy: economy.gov.ae.
- For payments via card, you can also contact your bank to dispute unauthorized or continuing charges.
Customer experiences
Positive feedback
Some users report quickly finding rooms and praising the app’s search and match features.
These users note the platform can be useful for location-based roommate searches when used carefully.
Negative feedback
A number of reviews report issues such as needing to pay to read messages, perceived fake messages, unexpected renewals, and difficulty obtaining refunds.
Users also report problems with billing continuing after cancelling or deleting the app and slow or ineffective customer support in some disputes.
Documentation checklist
What to gather before contacting support
- Account email and username used on Roomster.
- Subscription receipt or invoice showing the charge (from Roomster or App Store/Google Play).
- Screenshots of subscription settings and the cancel option in your account.
- Dates of charges, screenshots of messages or feature usage, and any service usage logs.
- Communications with Roomster support and any ticket numbers.
Additional items for disputes in UAE
- Bank or card statement entries for the disputed charges.
- Purchase history from Apple or Google if the subscription was through a mobile store.
- ID copy if required for verification in formal complaints.
Common mistakes
Canceling the wrong way
Many users remove the Roomster app but forget to cancel the subscription at the account or app‑store level, which continues billing.
Always verify cancellation in your Roomster account or the App Store/Google Play subscription list.
Assuming automatic refunds or deletion
Do not assume deleting the app or account will automatically trigger a refund or stop third‑party billing; these are separate actions.
Also avoid waiting until after a renewal date - cancel before the period renews to prevent the next charge.
Comparative recap
Quick reference table
| Action | Web subscription | Mobile subscription (Apple/Google) | Refund likelihood | Recommended next step |
|---|---|---|---|---|
| Cancel subscription | Use Settings → Account → Subscription → Cancel my Subscription on Roomster site | Cancel via Apple ID settings or Google Play subscriptions | Not applicable - cancellation prevents future billing | Confirm cancellation and save screenshot of confirmation |
| Request refund | Contact Roomster support with proof; refunds only if no services rendered | Request refund through App Store/Google Play purchase history | Low if services were used; possible if no services rendered or under local law | Gather documentation and contact store or Roomster depending on purchase source |
| Delete account | Delete separately in account settings; does not cancel store subscriptions | Deleting app does not cancel subscription at store | Account deletion does not automatically trigger refunds | Cancel subscription first, then delete account if desired |
After cancelling
Next steps to verify cancellation
- Check your Roomster account subscription page for confirmation that the subscription is marked cancelled.
- Review your bank or card statement after the next billing date to ensure no further charges occur.
- Save receipts, screenshots of cancellations, and any confirmation emails for at least 90 days.
Useful official links
- Roomster official site: roomster.com
- Apple support - manage subscriptions: Apple: manage subscriptions
- Google Play - cancel subscriptions: Google Play: cancel subscriptions
- UAE Ministry of Economy (consumer protection): economy.gov.ae
Address
Company headquarters
Roomster (registered contact) - 285 W Broadway Rm 320, New York, NY 10013, USA.
Contact notes
For subscription billing issues made through app stores, contact Apple or Google first. For service disputes or UAE escalation, gather documentation and contact the UAE Ministry of Economy.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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