Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Thaifriendly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Thaifriendly: Easy Method
What is Thaifriendly
Service overview
Thaifriendly is an online dating platform focused on connecting singles, particularly for those interested in meeting Thai partners. Users can create profiles, browse photos, and send messages.
How members interact
The site offers both free features and paid upgrades (premium) that unlock unlimited messaging and additional visibility. Subscriptions can be purchased via the website or in-app through Apple or Google Play.
How to cancel Thaifriendly
Cancel if upgraded via the website (2Checkout)
- Log into the payment provider used for your purchase: visit 2Checkout.
- Sign in, locate your order, and use the order management options to cancel or manage recurring payments.
- For site-specific help, see Thaifriendly contact: thaifriendly.com/contact.
Cancel if upgraded via iOS (App Store)
- Open Settings on your iPhone/iPad, tap your Apple ID, then Subscriptions.
- Select ThaiFriendly and turn off Automatic Renewal (subscription runs until end of current billing cycle).
- For refunds or problems, use reportaproblem.apple.com.
Cancel if upgraded via Google Play
- Open Play Store → Profile → Payments & subscriptions → Subscriptions, or visit payments.google.com.
- Select ThaiFriendly and choose "Cancel subscription".
- For refund requests, use the "Report a problem" option in your Google Play Purchase History.
What happens when you cancel
Access and features after cancellation
If you cancel a recurring subscription, your paid benefits continue until the end of the current billing period. After that date, the account reverts to the free feature set.
Billing and renewal
Automatic renewal is stopped when you cancel through the billing source (App Store, Google Play, or 2Checkout). No further recurring charges should occur after the current period.
Account data and profile
Cancelling a subscription does not delete your Thaifriendly account or profile. To remove your profile you must follow the site's account deletion steps or contact support.
Will I get a refund?
Thaifriendly refund policy (website purchases)
- Thaifriendly offers a 14-day full refund for first-time paying customers who upgraded via the website (not for in-app purchases).
- Refunds under this policy apply only to the first paid upgrade and are evaluated per the site's terms.
- See: thaifriendly.com/refund.
Refunds for in-app purchases (Apple / Google)
- In-app purchases are excluded from the vendor refund policy; refunds must follow Apple or Google Play procedures.
- Apple: UAE users can request refunds within 24 - 48 hours via reportaproblem.apple.com; outcomes are case-by-case.
- Google Play: Request via "Report a problem" in Purchase History or payments.google.com; Google evaluates refunds case-by-case, often within 48 hours.
When to consider a chargeback
If unauthorized charges continue after cancellation or the service is not delivered as promised, UAE users may contact their bank to request a chargeback. Keep documentation to support the claim.
Thaifriendly plans and pricing
Current in-app pricing (AED)
The following prices reflect in-app (App Store) listings for the GCC region and are shown in AED.
Plan table
| Plan | Price (AED) | Period | Main features |
|---|---|---|---|
| ThaiFriendly Premium (1-month, in-app) | AED 74.99 | Monthly | Unlimited messaging; advanced search; visitor/favorites lists; add photos; read receipts; appear above free users; offline mode |
| ThaiFriendly Premium (1-year, in-app) | AED 519.99 | Annual | Same premium features as monthly, billed yearly at a discounted rate |
Your consumer rights in United Arab Emirates
UAE consumer protection overview
UAE consumer protection laws apply to digital services and online purchases. Consumers can seek remedies if services are not delivered as advertised.
Where to escalate
- File complaints with the UAE Ministry of Economy - Consumer Protection: economy.gov.ae.
- For Dubai-specific complaints, contact the Department of Economy (DED): ded.ae.
Payment disputes and chargebacks
If a cancelled subscription continues to be charged, UAE users can request a chargeback through their bank or card issuer. Provide receipts, cancellation confirmations, and communication logs to support the dispute.
Customer experiences
Positive experiences
- Some users report success finding long-term partners when using the site actively and responsibly.
- Reviewers on Sitejabber and niche dating blogs describe the platform as a decent option compared with purely location-based apps.
Negative experiences
- Common complaints include slow or no customer support, unexplained account bans, and difficulties cancelling subscriptions.
- Users have reported suspicious or fake profiles and perceived design choices that encourage upgrades.
Takeaway for UAE users
Balance expectations: many users have positive outcomes, but investigate and document purchases and communications in case of disputes.
Documentation checklist
Essential documents to gather
- Order confirmation or receipt from Thaifriendly or the payment provider (email or account order page).
- Subscription screenshots showing active recurring billing and billing dates.
- Cancellation confirmation (screenshot or email) from App Store, Google Play, or 2Checkout.
- Records of communications with Thaifriendly support (dates, message content).
Supporting items for refunds/chargebacks
- Bank or card statements showing the contested charges.
- Evidence of attempts to cancel and any automated replies or error messages.
- Relevant policy pages (refund policy, terms) saved as PDF or screenshots.
Common mistakes
Not cancelling at the correct provider
Users often try to cancel inside the Thaifriendly account but purchased via the App Store or Google Play. Always cancel with the store or payment provider that billed you.
Missing documentation and timing
Delaying action or failing to save receipts weakens refund or dispute claims. Act promptly and keep screenshots of dates and confirmations.
Assuming in-app refunds follow vendor policy
In-app purchases are subject to Apple or Google policies, not Thaifriendly's website refund policy. Request refunds through the platform used to buy the subscription.
Comparative recap
Quick method comparison
| Method | Where to cancel | Refund eligible | Notes for UAE users |
|---|---|---|---|
| Website purchase (2Checkout) | Manage order on the payment provider (2Checkout) or contact Thaifriendly support | 14-day full refund for first-time website upgrades (case-by-case) | Preferred for vendor refunds; keep receipts and order ID |
| iOS in-app (App Store) | Apple Subscriptions in Settings or reportaproblem.apple.com | Handled by Apple; UAE requests possible within 24 - 48 hours | Use Apple's refund process; Thaifriendly cannot issue App Store refunds |
| Android in-app (Google Play) | Play Store → Subscriptions or payments.google.com | Handled by Google; often within 48 hours, case-by-case | Use Google Play refund tools; keep purchase history |
After cancelling
Check your statements
Monitor your bank or card statements for one or two billing cycles to ensure no further charges occur after cancellation.
Follow up if charged
- Contact the billing provider (Apple, Google, or 2Checkout) first with your documentation.
- If unresolved, escalate to your bank for a chargeback and file a complaint with UAE consumer authorities: economy.gov.ae or ded.ae.
- Thaifriendly support and help pages: thaifriendly.com/contact and thaifriendly.com/refund.
Address
Company address
Oxixo Private Limited, 105 Cecil Street, The Octagon, #18-00, Singapore 069534.
Support links
- Official site: thaifriendly.com
- Payment provider (manage orders): 2Checkout
- Apple refunds: reportaproblem.apple.com
- Google payments: payments.google.com
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.