Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Twoo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Twoo: Easy Method
What is Twoo
Overview
Twoo is a social discovery and dating platform that let users meet new people via profiles, messaging and interactive features.
The service historically offered free use plus paid premium features; note that Twoo was discontinued globally on June 30, 2022.
Core features
Features included profile browsing, chat, and optional premium perks to boost visibility and interactions.
Account management (including deletion) was available via the website or app while the service was active.
How to cancel Twoo
Cancel via Twoo website or app
- Open the Twoo app or visit Twoo.com and sign in to your account.
- Go to Settings → Cancel your account (or Delete Account). Follow the on-screen prompts to confirm deletion.
- Account deletion from settings is immediate and removes your account and data with no recovery.
Cancel subscriptions purchased through app stores
- If you subscribed via the Apple App Store, cancel through your Apple ID Subscriptions. See the vendor guidance at the official help article: Twoo / App store subscription steps.
- If you subscribed via Google Play, cancel in the Play Store app under Profile → Payments & subscriptions → Subscriptions → Twoo. Official Play policies are at Google Play: Play terms.
- Alternatively, you may contact support by email (if available) to request assistance; keep subscription receipts handy.
What happens when you cancel
Access and subscription handling
Cancelling a paid subscription stops future auto-renewals but does not immediately revoke access.
You typically retain premium access until the end of the already-paid billing period.
Account and data deletion
Using Twoo’s in-app or website “Cancel your account” option immediately deletes your account and associated data.
Deletion is irreversible; there is no built-in account recovery after confirming deletion.
Will I get a refund?
Platform refund policy
- Refunds for purchases made through app stores must be requested from the respective store (Apple or Google).
- Twoo itself cannot process refunds for purchases handled by Apple or Google; follow the store’s refund flow or contact their support.
Exceptions and practical notes
- Google Play generally treats sales as final and grants refunds only per its assessment; prorated refunds are rare and handled by Google.
- There is no indication of an automatic 14-day EU-style cooling-off right for Twoo; refunds depend on store policies or exceptional review.
Twoo plans and pricing
Current pricing status
No active or verified UAE pricing in AED could be found for 2024/2025.
Twoo was discontinued globally on June 30, 2022; active subscription purchase options are not available.
Contact for historical or enterprise queries
If you need historical billing records or official statements, contact Twoo/Massive Media through their website or support channels.
| Plan | Price |
|---|---|
| Contact for pricing | Service discontinued - contact support via Twoo.com |
Your consumer rights in United Arab Emirates
Refund channels in the UAE
Digital purchases made through app stores generally follow the store’s rules rather than local cooling-off defaults.
For Apple or Google purchases, request refunds via the respective store; Twoo cannot bypass store refund mechanisms.
Escalation and local remedies
- If a store denies a refund and you believe the charge is unjust, contact your payment provider or bank to request a chargeback.
- You may also file a complaint with UAE consumer protection authorities if local laws or misleading practices are suspected.
Customer experiences
Positive reports
- Some users reported successful outcomes after contacting support, including refunds in individual disputes.
- A small number of reviewers mentioned enjoying features like video chat when the service was active.
Negative reports
- Many complaints referenced fake profiles, bots, or scammers on the platform.
- Users have reported difficulties with unexpected charges, subscription cancellation confusion, and account issues.
Documentation checklist
Before contacting support or stores
- Account email and username used on Twoo.
- Subscription receipts, order IDs, and billing dates from Apple or Google.
- Screenshots showing charges, subscription status, or attempted cancellations.
What to include in a dispute
- Clear timeline of events (purchase date, cancellation attempt, charge date).
- Any correspondence with Twoo support or app-store support.
Common mistakes
Failing to cancel in the right place
A frequent error is attempting to cancel a subscription inside the app while the purchase was made through an app store.
If the store handled the payment, you must cancel via Apple ID or Google Play to stop renewals.
Not saving proof
Another common mistake is not saving receipts or screenshots when requesting refunds or filing disputes.
Without evidence of dates and charges, proving an unwanted or recurring payment becomes more difficult.
Comparative recap
Key comparison points
The table below summarizes cancellation and refund handling between Twoo and the app stores.
| Aspect | Twoo (site/app) | Apple App Store | Google Play |
|---|---|---|---|
| How to cancel | Settings → Cancel your account (immediate deletion) | Cancel via Apple ID Subscriptions | Cancel via Play Store → Subscriptions |
| Refunds | Twoo cannot refund store purchases; contact store | Request via Apple; Apple reviews refund requests | Google generally treats sales as final; refunds per Play policy |
| Access after cancel | Account deletion is immediate; subscription access remains until period end | Subscription access continues until period end after cancellation | Subscription access continues until period end after cancellation |
After cancelling
Next steps
- If you cancelled via Twoo settings, verify account deletion by attempting to log in.
- If you cancelled an app-store subscription, confirm cancellation in your Apple ID or Google Play subscription list.
Where to request refunds or help
- For app-store refunds or subscription management, follow the guidance in the official help article: Twoo / App store refund steps.
- For Google Play policy details see: Google Play terms.
Address
Company headquarters
Massive Media / Twoo - Emile Braunplein 18, 9000 Ghent, Belgium.
Contact channels
Official website: https://www.twoo.com/
For subscription or store-related help, see the official support article: Twoo / App store refund steps.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.