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Cancel BRILLIANT
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Brilliant service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Brilliant: Easy Method
What is Brilliant
Overview
Brilliant is an online learning platform focused on STEM subjects that offers interactive lessons and problem-solving exercises. It provides a Premium subscription for full access to courses and features.
How it is delivered
Brilliant is available on the web at brilliant.org and via mobile apps on iOS and Android. Billing can be handled directly on the website or through the Apple App Store and Google Play Store depending on how you subscribed.
How to cancel Brilliant
Web (direct via brilliant.org)
- Log in at brilliant.org.
- Go to Subscription Settings and click “Cancel Subscription.”
- This prevents future charges and keeps Premium access until the end of the current billing period.
- If eligible, a “Cancel and Refund” option may appear in Subscription Settings.
- See Brilliant’s official instructions: Help: Cancelling subscriptions.
Apple App Store (iOS) and Google Play (Android)
- iOS: Open iOS Settings → tap your name → Subscriptions → select Brilliant → Cancel Subscription and confirm.
- Android: Open Google Play → tap your profile icon → Payments & Subscriptions → Subscriptions → select Brilliant → Cancel Subscription and confirm.
- Refunds for app-store purchases must be requested directly from Apple or Google (see Apple’s Report a Problem and Google Play support links below).
What happens when you cancel
Access after cancellation
When you cancel, future recurring charges stop but your Premium access typically continues until the end of the paid billing period. You can still use any remaining time on your plan.
Billing and account data
Cancelling does not automatically delete your account or learning progress. Billing records remain with Brilliant and with the payment provider (Apple, Google, or your card).
Will I get a refund?
Brilliant’s general policy
Brilliant’s stated policy is that refunds are not offered as a general rule, though exceptions may be considered case-by-case. This is stated in their Terms of Use and Help Center materials.
How refunds are handled by purchase channel
- Web purchases: If eligible, a self-serve “Request a Refund” option can appear in Subscription Settings on brilliant.org.
- Apple App Store: Refund requests must be made to Apple via Report a Problem.
- Google Play: Refunds for Play purchases are handled via your Google Play Order History or support tools: Google Play refund info.
- Official refund guidance: Brilliant Help: Refunds.
Brilliant plans and pricing
Current in-app prices (UAE App Store)
Below are AED prices listed in the UAE App Store for Brilliant Premium as of 2026. The App Store listings do not specify which prices correspond to monthly or annual plans.
Pricing table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Brilliant Premium | AED 74.99 | Unknown (App Store listing) | Premium access |
| Brilliant Premium | AED 339.00 | Unknown (App Store listing) | Premium access |
| Brilliant Premium | AED 359.99 | Unknown (App Store listing) | Premium access |
| Brilliant Premium | AED 390.00 | Unknown (App Store listing) | Premium access |
| Brilliant Premium | AED 449.99 | Unknown (App Store listing) | Premium access |
| Brilliant Premium | AED 489.00 | Unknown (App Store listing) | Premium access |
Your consumer rights in United Arab Emirates
UAE consumer protection overview
Under UAE consumer protection rules, consumers generally have a 14-day cooling-off right for many distance or online purchases. This right can allow refunds for certain digital or online services.
How this relates to Brilliant
Brilliant’s Help Center and Terms state a no-refund policy except in exceptional cases. That policy may conflict with UAE statutory rights.
If you believe UAE law applies, you can cite local consumer protection rules when contacting Brilliant or when escalating with UAE authorities.
Customer experiences
Positive feedback
- Many users praise Brilliant’s learning content and say it helps understanding through structured, engaging problems.
- Several reports note helpful and prompt customer support that resolved billing or access issues when contacted.
Negative feedback
- Complaints include unexpected renewals after users thought they had cancelled and refusal of refunds.
- Some users describe confusion over trial terms or pricing workflows and call out unclear cancellation reminders.
Documentation checklist
What to prepare
- Order receipt or invoice (email confirmation from Brilliant, Apple, or Google Play).
- Account username or email used on Brilliant.
- Date(s) of charge(s) and payment method (card statement screenshot).
- Screenshots of Subscription Settings showing cancellation status, if available.
Where to send information
- If purchased on the web: use Subscription Settings on brilliant.org or contact Brilliant support via their Help Center: Brilliant Help Center.
- For App Store purchases: request refunds via Apple’s Report a Problem.
- For Google Play purchases: use your Google Play Order History or support: Google Play refunds.
Common mistakes
Cancelling in the wrong place
Many users cancel on the website but were billed via Apple or Google because the subscription originated in the app. Always check which platform processed your payment before cancelling.
Assuming cancellation is immediate or refunds are automatic
Cancelling prevents future renewals but does not retroactively refund charges. Do not assume a refund will be issued automatically after cancelling; you may need to request one and provide documentation.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund routes by purchase channel to help you choose the correct path.
Comparison table
| Platform | How to cancel | Refund request route | Access after cancel |
|---|---|---|---|
| Web (brilliant.org) | Log in → Subscription Settings → Cancel Subscription | If eligible, use “Request a Refund” in Subscription Settings; otherwise contact support via Help Center | Access continues until the end of the billing period |
| Apple App Store (iOS) | iOS Settings → your name → Subscriptions → select Brilliant → Cancel | Request refund via Apple’s Report a Problem | Access continues until the end of the App Store billing period |
| Google Play Store (Android) | Google Play → profile icon → Payments & Subscriptions → Subscriptions → select Brilliant → Cancel | Request refund via Google Play Order History or support tools | Access continues until the end of the Play Store billing period |
After cancelling
If you need help
If cancellation or billing issues persist, collect your documentation and contact Brilliant support through their Help Center. For app-store purchases, contact Apple or Google support directly.
Useful official links
- Brilliant Help: https://help.brilliant.org/en/
- Brilliant cancellation instructions: Help article
- Brilliant refunds guidance: Help article on refunds
- Apple refunds: Report a Problem
- Google Play refunds: Google Play refund info
- UAE consumer protection info: UAE Government: Consumer Protection
Address
Company address
Brilliant.org
550 Montgomery Street, Suite 800, San Francisco, CA 94111
Support and correspondence
For subscription or billing support, use the Brilliant Help Center: https://help.brilliant.org/en/.