Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Byju'S service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Byju'S: Easy Method
What is Byju'S
Overview
Byju'S is an online education platform offering subscription-based learning programs, live classes, and device-backed tuition options for school and competitive exam preparation.
Services in UAE
In the United Arab Emirates Byju'S provides app subscriptions, course packages and device-supported programs (tablet learning/home tuition) similar to its global offerings.
How to cancel Byju'S
Primary cancellation method
- Send a written cancellation request by email to cancellations@byjus.com. This is the method referenced in Byju'S published policies for limited-offer and IAS program cancellations.
- Include your order number, full name, registered email/phone, and reason for cancellation in the message.
Other accepted methods and notes
- Where available, you may also cancel via your Byju'S account/portal or by calling customer support - keep records of any phone reference numbers.
- There is no UAE-specific guidance differentiating App Store / Google Play / web cancellations in public policy; follow the same written/email process and keep proof.
What happens when you cancel
Access and service termination
Access to paid course content and live classes typically ends on or shortly after cancellation, depending on the product terms.
Subscriptions may not auto-renew once cancellation is processed; confirm cancellation receipt to avoid unwanted charges.
Data and account handling
Your account and progress data are generally retained unless you request account deletion; request data or deletion explicitly in your cancellation email if desired.
Device return obligations (if any) remain in force - follow the program-specific instructions to return hardware in acceptable condition.
Will I get a refund?
General refund rules
- Limited Offer Products: full refund of course fees (device fee and study material fee excluded) if cancellation is within 14 days of Delivery/Activation/Orientation Date; no refund after 14 days. Official refund policy.
- IAS Limited Offer Products: 14-day "FREE LOOK - UP PERIOD" from Order Confirmation Date for full refund of course fees (registration, device, study material excluded); after 14 days refunds are limited (caution deposit rules may apply). IAS refund policy.
Program-specific exceptions
- Byju'S Home Tuitions: Tablet Learning Program fee refundable if withdrawal within 14 calendar days of Orientation Date; Home Tuitions fee refundable pro‑rata if withdrawn before Orientation Date or partially after; Device fee refundable only if the tablet is returned within 14 days in undamaged condition. Home Tuition policy.
- Short-term BTC courses: non-cancelable, irrevocable, and non-refundable even if partially used. BTC refund policy.
Byju'S plans and pricing
Available subscription plans
Below are standard digital subscription prices converted to AED (approx.). Prices were derived from USD rates and rounded for display.
Notes on prices
Prices may vary by promotion and are shown for informational purposes only. Contact Byju'S for the current UAE-specific pricing or offers.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Monthly Subscription | AED 36.70 | Monthly | Full access to BYJU’S Learning App after 14-day free trial |
| Annual Subscription | AED 367.00 | Annual | Full access to BYJU’S Learning App after 14-day free trial |
Your consumer rights in United Arab Emirates
Right of withdrawal
For qualifying Byju'S programs you can generally exercise a 14-day right of withdrawal (as reflected in Byju'S policies) to obtain refunds subject to exclusions.
Keep copies of order confirmations, cancellation requests and any orientation/activation dates to demonstrate timely exercise of the right.
Practical enforcement and issues
Many users report difficulties obtaining refunds or delays; if you experience problems, escalate with Byju'S in writing and keep detailed records.
If issues persist, consider contacting UAE consumer protection authorities or your payment provider for charge disputes; preserve all evidence of cancellation and communications.
Customer experiences
Positive feedback (representative)
- Users often praise the quality of some teachers and content delivery for specific subjects and age groups.
- When processes work smoothly, customers report satisfactory learning outcomes from app and tuition products.
Negative feedback (representative)
- Common complaints include delayed or missing refunds, difficulty reaching support, and unfulfilled promises regarding classes or loan handling.
- Several users report financial or administrative complications (e.g., loans/EMIs) even after cancelling within stated windows - keep records and monitor financial accounts.
Documentation checklist
Essential documents to prepare
- Order confirmation or invoice (order number, date, product name).
- Proof of payment (bank/credit card receipt) and any loan/EMI agreement details.
- Orientation/activation/delivery date records (emails, messages, screenshots).
Device and condition evidence
- Photos of any issued device before return showing serial number and condition.
- Copy of your cancellation email and any acknowledgement or reference number from Byju'S.
Common mistakes
Missing the deadline
Failing to cancel within the stated 14-day window for eligible programs is the most common reason refunds are denied.
Check whether the 14-day clock starts on order confirmation, activation, delivery or orientation and act promptly.
Poor record-keeping
Not saving order confirmations, payment slips, cancellation emails or device-condition photos makes disputes harder to resolve.
Also avoid relying solely on verbal promises; request written confirmation for any refund or cancellation commitments.
Comparative recap
Quick program comparison
The table below summarises refund windows and key exclusions so you can compare options quickly.
Use this to plan
Refer to the original policy pages for detailed terms before cancelling to ensure you meet the stated requirements.
| Program type | Refund window | Refundable items | Notes |
|---|---|---|---|
| Limited Offer Products | 14 days from Delivery/Activation/Orientation | Course fees (device & study material excluded) | Full refund within window; no refund after |
| IAS Limited Offer | 14 days from Order Confirmation ("Free Look") | Course fees (registration/device/study material excluded) | After 14 days refunds limited; check caution deposit rules |
| Home Tuitions / Tablet Program | 14 days from Orientation for tablet refund | Tablet fee refundable if returned undamaged; tuition fees pro‑rata in some cases | Return device in 14 days to claim device refund |
| Short-term BTC Courses | None - non-refundable | Non-refundable | Irrevocable even if partially used |
After cancelling
Follow-up steps
- Save the cancellation confirmation and monitor your bank or card statements for any refund credit.
- If no refund appears within the timeframe stated by Byju'S, send a courteous written follow-up to cancellations@byjus.com and attach your original cancellation request.
Escalation options
- If Byju'S does not respond or disputes arise, contact your payment provider to request a charge dispute or reversal and provide all documentation.
- Consider contacting UAE consumer protection authorities if you cannot resolve the issue directly; retain all correspondence as evidence.
Refer to Byju'S official policies for details: General refund policy, IAS policy, Home Tuition policy, BTC policy.
Address
Byju'S UAE office
OFFICE 522, SULTAN BUSINESS CENTRE NEXT TO LAMCY PLAZA OUD METHA, DUBAI, UAE
Support contact
Email for cancellations: cancellations@byjus.com (use written email to start the cancellation process and keep copies).
For general enquiries visit https://byjus.com/.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.