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I hereby notify you of my decision to terminate the contract relating to the Codespark service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Codespark: Easy Method
What is CodeSpark
Overview
CodeSpark is a subscription-based educational app that teaches children coding through games and puzzles. It offers child-friendly lessons, a 7-day free trial on the website, and support for multiple child profiles per account.
Where it is offered
Subscriptions are sold through three main channels: the CodeSpark website, the Apple App Store (iOS), and Google Play (Android). Billing and cancellation rules can differ by channel.
How to cancel CodeSpark
Cancel via website (direct purchases)
- Log in at the official site: codespark.com.
- Go to your account or subscription settings and follow the "Cancel subscription" link to stop automatic renewal.
- Alternatively, email support@codespark.com and privacy@codespark.com to request cancellation; keep your account email and order details ready.
Cancel via App Store or Google Play
- App Store (iOS): Cancel automatic renewals in your iTunes/App Store account under Manage Subscriptions. Apple handles billing and refund requests for iOS purchases.
- Google Play (Android): Cancel in Google Play > Subscriptions in your Google account settings. Google handles refunds for Play purchases; see Google Play support for requests.
- Note: If you purchased via an app store, you generally must cancel through that store rather than the CodeSpark website.
What happens when you cancel
Access after cancellation
When you cancel, your subscription typically remains active until the end of the paid billing period. You retain access to paid content for that remaining time.
Renewals, data and account status
Cancelling stops automatic renewal but does not necessarily delete your account or child profiles. Data retention and deletion follow CodeSpark's privacy policy; contact privacy@codespark.com for data requests.
Will I get a refund?
Platform-specific refund rules
- App Store (iOS): No refunds - sale is final. Refunds must be handled through Apple, but CodeSpark policy states sales are final for iOS purchases.
- Google Play (Android): Refunds are only available through Google Play and generally only within 2 hours of purchase via the Google Play interface.
- Website purchases: General (non-gift) web subscriptions state no refunds; cancellation prevents renewal but does not trigger a refund.
Exceptions and gift subscriptions
- Gift subscriptions: Some 6‑ and 12‑month gift subscriptions may offer a 30‑day money-back guarantee; lifetime purchases are not refundable.
- If you believe you were not properly informed of the refund terms before purchase, you can raise the issue with UAE consumer protection authorities.
CodeSpark plans and pricing
Summary table
| Plan | Price (AED, approx.) | Period | Features |
|---|---|---|---|
| In‑App Purchase (App Store listing) | AED 35.55 ≈ | Unspecified (likely monthly / trial fee) | Purchased via App Store; exact duration depends on App Store listing |
| In‑App Purchase (higher tier) | AED 283.19 ≈ | Unspecified (likely annual or bulk) | Purchased via App Store; exact duration depends on App Store listing |
| Promotional Website subscription | AED 29.40/month ≈ | Monthly | USD 7.99/month, 7‑day free trial, cancel anytime, up to 3 child profiles |
Notes on prices
Exact AED pricing in the UAE App Store is not always published; App Store Qatar prices are shown for reference. Website pricing is shown in USD and converts approximately to AED values above.
Your consumer rights in United Arab Emirates
Cooling-off and digital content
UAE consumer protections provide general rights such as transparent terms and fair contract practices. There is sometimes a cooling-off concept (for example, 14 days) in consumer law frameworks, but many digital-content providers treat instant-access services as exempt from that right.
Escalation and disputes
- If you face unclear renewal terms, persistent unauthorized charges, or lack of response from the seller, you may file a complaint with UAE consumer protection authorities.
- Official UAE consumer information: UAE Consumer Protection (u.ae).
Customer experiences
Positive feedback
- Parents and teachers praise the engaging, easy-to-understand game design and educational value.
- Users value the 7-day free trial and the ability to support up to three children per account.
- Educational content and coding-skill development receive strong positive comments.
Negative feedback
- Some users report difficulty cancelling and recurring billing even after cancellation, sometimes requiring card blocking.
- Complaints include slow or poor responses from customer support and technical issues with app navigation.
- Multiple reports claim subscriptions were automatically renewed despite cancellation attempts.
Documentation checklist
What to prepare before contacting support
- Account email and username used for the CodeSpark subscription.
- Order ID, transaction receipt, and purchase date (from Apple, Google Play, or CodeSpark email).
- Platform used to purchase (App Store, Google Play, or website) and device details.
- Screenshots of subscription settings, billing statements, and any cancellation confirmations.
- Copies of emails or chat messages with support, and the date/time of any attempted cancellations.
Where to find receipts
- Apple receipts: check the email from Apple or Apple support.
- Google Play receipts: check your Google account purchase history or Google Play help.
- Website receipts: check the confirmation email sent by CodeSpark or your CodeSpark account billing page.
Common mistakes
Cancellation method errors
Many customers try to cancel through the CodeSpark website when the subscription was purchased via the App Store or Google Play. If purchased through an app store, you must cancel in that app store.
Timing and evidence mistakes
Missing the short refund window (e.g., Google Play's 2-hour window) or failing to save cancellation confirmations are common problems.
Comparative recap
At-a-glance comparison
| Platform | How to cancel | Refund policy | Key notes |
|---|---|---|---|
| App Store (iOS) | Manage Subscriptions in your Apple ID (App Store account settings) | No refunds - sale is final (handled by Apple) | Apple controls billing and refunds; CodeSpark states sales are final for iOS. |
| Google Play (Android) | Subscriptions in Google Play account settings | Refunds only within ~2 hours via Google Play interface | Google handles refund requests; act quickly for refund chance. |
| Web (codespark.com) | Cancel in your CodeSpark account or email support@codespark.com | No refunds for general subscriptions; some gift plans have 30-day guarantee; lifetime purchases non-refundable | Cancellation stops renewal but usually does not generate a refund. |
Decision tips
- If you want a refund, act quickly and use the platform's refund process (Google Play or Apple).
- For web purchases, contact CodeSpark support and keep documentation if you plan to escalate to UAE authorities.
After cancelling
Immediate steps
- Save cancellation confirmation and any reference numbers or emails from CodeSpark or the app store.
- Check your next bank/card statement to confirm that no further charges occur.
Escalation and further help
- CodeSpark support: email support@codespark.com and privacy@codespark.com.
- Apple subscription help: Manage subscriptions (Apple).
- Google Play help: Manage & cancel subscriptions (Google Play).
- If you suspect unfair billing and cannot resolve it, consider filing a complaint with UAE consumer protection: UAE Consumer Protection.
Address
Corporate address
CodeSpark, Inc.
130 W. Union Street, Pasadena, CA 91103, USA
Support contacts
Support email: support@codespark.com
Privacy requests: privacy@codespark.com