Cancel FLUENTU online
Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fluentu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation FluentU: Easy Method
What is FluentU
Overview
FluentU is an online language-learning platform that uses real-world videos, interactive subtitles, quizzes and flashcards to teach vocabulary and listening skills.
The service is subscription-based and available via the FluentU website and mobile apps (iOS and Android).
How it’s used
Users watch short videos with clickable subtitles, complete comprehension activities, and track progress with streaks and review tools.
Access and billing depend on where you subscribed: directly on the website, through Apple’s App Store, or through Google Play.
How to cancel FluentU
Cancel on the FluentU website (recommended)
- Log in at https://www.fluentu.com/.
- Go to Account > More > Settings > Subscription, then click "Downgrade to Free".
- Your subscription remains active until the end of the current billing period after you downgrade.
Cancel from mobile app stores
- iOS (App Store / iTunes): Cancel via your device’s App Store > Subscriptions settings; FluentU cannot cancel App Store subscriptions for you.
- Android (Google Play): Cancel via Google Play app > Subscriptions; FluentU cannot cancel Google Play subscriptions for you.
What happens when you cancel
Access and renewal
When you cancel (or downgrade to the free plan) you keep paid access until the end of your current billing period.
The subscription will not renew at the next billing date once cancellation is completed in the correct place.
Account data and progress
Your account, learning history and saved items typically remain associated with your account after cancelling.
If you later resubscribe your progress is usually preserved, but keep local copies of important receipts or screenshots if you need evidence of purchase.
Will I get a refund?
Website purchases (FluentU direct)
- FluentU offers a 20-day money-back guarantee for purchases made on their website.
- To request a refund, email support@fluentu.com within 20 days of being charged. Include your account email and receipt.
App Store and Google Play purchases
- iOS (App Store): Refunds are handled solely by Apple via the App Store refund system; FluentU cannot process these refunds.
- Google Play (Android): Refund decisions are handled by Google Play under its policies; FluentU cannot process these refunds.
FluentU plans and pricing
Typical UAE-visible plan
The UAE App Store shows an AED price that plausibly corresponds to a monthly plan; mapping to billing periods is not explicitly stated in-store.
Official USD pricing (reference)
FluentU’s official site lists USD prices (e.g., $29.99/month or $143.99/year). UAE App Store prices are billed and displayed in AED.
| Plan | Price (AED) | Period | Notes |
|---|---|---|---|
| FluentU Plus | AED 109.99 | Monthly (assumed) | Appears in UAE App Store; exact period mapping not fully specified. Official site lists USD pricing only. |
Your consumer rights in United Arab Emirates
Cooling-off and refund expectations
UAE consumer protection frameworks commonly provide cooling-off expectations for digital services, though implementation can vary by seller and platform.
FluentU’s 20-day money-back guarantee for web purchases offers protection beyond many minimum expectations.
App Store & Google Play purchases
For purchases through Apple or Google, consumers should use the platform refund processes (Apple/Google). Local authorities generally respect platform-governed refund mechanisms.
If you encounter unresolved issues, you may contact UAE consumer protection authorities for guidance on escalations.
Customer experiences
Positive feedback
Many users praise FluentU’s authentic video content, interactive subtitles, quizzes and flashcards for motivating daily learning.
There are reports of responsive customer support resolving technical glitches and restoring progress or streaks.
Negative feedback
Some users report unexpected charges after cancellation or difficulty obtaining refunds, particularly when subscriptions were managed through stores.
Complaints also include occasional confusing navigation and trouble locating content on the website or app.
Documentation checklist
Before you cancel
- Account email and username used to subscribe.
- Proof of purchase (receipt, bank statement, or app-store receipt).
- Screenshot of subscription status or billing page if available.
If you need a refund or to dispute a charge
- Timestamped email to support@fluentu.com (web refunds) including order details.
- App Store/Google Play receipt IDs for store-billed purchases (needed for platform refunds).
- Records of cancellation steps and confirmation screenshots.
Common mistakes
Cancelling in the wrong place
Example: cancelling inside the FluentU app but the subscription was billed through Google Play or the App Store.
Always confirm the billing source before cancelling; store-billed subscriptions must be cancelled in the store.
Missing refund windows and follow-up
Example: waiting more than 20 days before contacting FluentU for a web refund; that may forfeit the money-back guarantee.
Keep timestamps and receipts and contact support promptly if you believe you were charged in error.
Comparative recap
At a glance
| Platform | How to cancel | Refund responsibility | Access after cancel |
|---|---|---|---|
| FluentU website | Account > More > Settings > Subscription > "Downgrade to Free" | FluentU (20-day money-back guarantee for web purchases) | Access continues until end of billing period |
| Google Play (Android) | Cancel from Google Play app > Subscriptions | Google Play determines refunds per its policy | Access continues until the end of the paid period if not immediately revoked by Google |
| App Store (iOS) | Cancel from iOS Settings > App Store > Subscriptions | Apple handles refunds via App Store refund process | Access continues until the end of the paid period |
Notes
Always check which billing system charged you before requesting cancellation or a refund.
Keep documentation and contact the appropriate support channel for faster resolution.
After cancelling
What to monitor
- Check your email for cancellation confirmation and keep a copy of the message.
- Monitor your bank or card statement for any unexpected post-cancellation charges.
Helpful links and contacts
- FluentU main site: https://www.fluentu.com/
- Email FluentU support: support@fluentu.com
- Apple refund/report a problem: https://reportaproblem.apple.com/
- Google Play refund info: Google Play refunds
Address
Company address
FluentU corporate address (as listed): 21st Floor, Yat Chau Building, 262 Des Voeux Road Central, Sheung Wan, Hong Kong.
Contact
For billing or refund queries for web purchases, email: support@fluentu.com.
For App Store or Google Play refunds use the platform refund processes linked above.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.