cancellation Igenius: Easy Method

What is Igenius

Service overview

Igenius is an online education and tutoring service that offers subscription access to live tutoring, study materials, and learning tools for students of various ages.

The platform combines on-demand lessons with structured programs and tiered product offerings for different learning needs.

Core offerings

Igenius provides standalone marketing tools as well as bundled education tiers that include courses, live sessions, and specialist modules.

The service is subscription-based with both recurring monthly/annual plans and one-time purchase tiers for extended packages.

How to cancel Igenius

Preferred methods

You may cancel by phone, e‑mail, or postal mail. Email and phone are fastest for acknowledgement and tracking.

Postal mail can be used when you need formal written proof for legal reasons, but it is slower.

Step-by-step cancellation (recommended)

• Gather your subscription details: account email, subscription ID, payment receipt, and the date of the last payment.
• Call the customer support number listed on Igenius official site or send an email to the support address you used when subscribing.
• In your message provide: account name, subscription plan, reason for cancellation, and whether you request a refund.
• Request written confirmation of cancellation and a reference number for the request.
• If you do not receive confirmation within 7 business days, follow up by phone and keep copies of all correspondence.

What happens when you cancel

Access and service availability

Cancellation generally stops future recurring charges but may not immediately revoke access for the remainder of the billing period.

Confirm with support whether you retain access until the end of the current paid period or lose access immediately upon cancellation.

Data and account handling

After cancellation, your account data may be retained for a period according to the provider's policies; ask support how long data is kept and how to request deletion.

If you want your personal data removed, request formal data deletion and obtain confirmation in writing.

Will I get a refund?

General refund policy

Refund eligibility depends on the plan type, payment method, and timing of your cancellation relative to billing cycles.

One-time purchase tiers (for example Choice, Premium, Elite) are often treated differently from recurring monthly or annual subscriptions.

Common exceptions and actions

• Non-refundable one-time fees: Many one-time tier purchases may be non-refundable or refundable only in limited circumstances.
• Partial-period refunds: Monthly or annual subscriptions may be prorated or non-refundable depending on the terms; always request clarification in writing.
• Defective service or misrepresentation: If you believe the service was not delivered as described, include supporting evidence when requesting a refund and escalate to the UAE consumer authorities if needed.

Igenius plans and pricing

Pricing summary

Below are the published USD prices found for Igenius plans. No official UAE AED pricing was available at the time of writing.

Contact support or check the official site for the latest regional pricing and promotions.

Your consumer rights in United Arab Emirates

Key UAE consumer protections

Consumers in the UAE are protected by federal and local consumer protection frameworks that require fair trade practices and transparency in terms of service.

If a service is misrepresented or defective, you have the right to lodge a complaint with the relevant authority and request remedies.

Where to get help

For national-level guidance, contact the UAE Ministry of Economy consumer protection services at moe.gov.ae.

For emirate-level assistance (for example Dubai), use the local economic department portals such as ded.ae to file complaints and seek mediation.

Customer experiences

Positive feedback

Customers often cite access to structured learning materials and the breadth of course modules as valuable aspects of the service.

Subscription flexibility (monthly vs annual) is appreciated when available.

Areas of concern

Some users report confusion over tier differences and one-time versus recurring charges; clarity at the point of sale can reduce these issues.

Delays in receiving written cancellation confirmation or refund processing are commonly reported; keep documentation and follow up promptly.

Documentation checklist

Essential items to have ready

• Account email and username associated with the subscription.
• Subscription ID or invoice number and the date of last payment.
• Copies of payment receipts (credit card statement, PayPal, etc.).
• Email or phone records of previous support interactions.

Optional supporting evidence

• Screenshots of the service or features that did not meet expectations.
• Correspondence showing attempts to resolve issues before requesting a refund.
• Postal mail tracking numbers if you use registered post for cancellation.

Common mistakes

Delaying cancellation requests

Waiting until after the next billing date can cause an unwanted renewal charge. Submit cancellation requests well before the renewal date.

Ask for confirmation immediately to avoid disputes about timing.

Not keeping records

Users sometimes fail to save confirmation emails or receipt screenshots, making refunds and dispute resolution harder.

Always save confirmation messages and any reference numbers provided by support.

Comparative recap

At-a-glance comparison

After cancelling

Follow-up actions

Keep your cancellation confirmation and monitor your bank or payment account for any unexpected charges.

If charges continue, contact your payment provider to dispute them and provide the cancellation confirmation as evidence.

Helpful links

• Igenius official website - for account support and official contact details.
• UAE Ministry of Economy - consumer protection resources and filing complaints.
• Dubai Economy (DED) - emirate-level consumer services and dispute resolution.

Address

Corporate address

iGenius Global LTD

55 Donaghaguy Road, Warrenpoint, Newry, Co. Down, Northern Ireland, BT34 3PR

Contact reminder

When sending postal cancellation notices, use registered mail and retain tracking details for your records.

Always request written confirmation of receipt and retain all communication related to your cancellation.