Cancellation Issa: Step-by-Step Guide

What is ISSA

Overview

ISSA (International Sports Sciences Association) is a global provider of fitness and wellness certifications, offering online courses, specialist certificates and practical workshops.

The organisation provides self-paced study materials, exams and region-specific course delivery (including partners in the UAE) for professionals seeking accredited qualifications.

Services relevant to UAE students

In the UAE ISSA courses are delivered online and sometimes with live practical days through local partners such as Wellness First Academy and Liftdex.

Course formats include fully online certifications, live practical sessions in Dubai/Abu Dhabi, and short CPR/AED courses.

How to cancel ISSA

Step-by-step cancellation (recommended)

• Confirm you are within 7 days of the original course purchase and that you have not attempted the final exam.
• Draft an email stating your full name, order number, course name, purchase date and explicit request to cancel and refund.
• Send the email to [email protected] and keep a copy of the sent message.
• Wait for a confirmation reply from ISSA support; retain all correspondence for records.

Accepted cancellation channels

Email is the fastest and preferred method for cancellation requests to ISSA support.

Postal mail is an alternative where required by local procedures, but no phone number is specified for cancellations in ISSA’s published guidance.

What happens when you cancel

Access and course materials

If your cancellation is accepted within the policy window, your access to course content is typically revoked or adjusted according to ISSA’s processing rules.

Ensure you understand whether access is removed immediately or at the end of a processing period by asking support in your cancellation email.

Records, exams and renewals

Attempting the final exam may invalidate eligibility for a time‑limited cancellation refund, so do not sit the final exam if you plan to cancel within the window.

Any certification already awarded or renewal payments are treated separately; ask support for specific implications on certificates and continuing education credits.

Will I get a refund?

ISSA refund policy (standard)

• Cancellations requested within 7 days of purchase with minimal course access are eligible for a refund.
• Approved refunds are issued minus a 10% administrative fee.
• No refunds are offered based on exam performance (for example, failing or passing the final exam is not a refund reason).

Exceptions and app store purchases

If you bought through the Apple App Store or Google Play, refunds are governed by Apple/Google platform rules, not ISSA’s internal policy.

For app store purchases use Apple’s Report a Problem or Google Play’s refund process at Google Play Help.

ISSA plans and pricing

How to read this table

The table below lists common ISSA certification offerings available in the UAE through local partners with the listed one‑time prices in AED.

Prices are accurate as of early 2026 and reflect courses offered by Wellness First Academy and Liftdex; verify current pricing with the course provider before purchase.

Notes

Confirm whether the listed price includes VAT, materials or live practical fees with the local course organiser before paying.

If you purchased via a reseller or app store, final price and refund handling may differ from the amounts above.

Your consumer rights in United Arab Emirates

Local cancellation expectations

UAE consumer protection commonly provides a 14‑day cooling‑off period for many purchases and digital services, but specific protections depend on the purchase channel and contract terms.

ISSA’s published policy offers a 7‑day cancellation window; this shorter period may not align with local consumer expectations, so verify your rights with local authorities if needed.

Platform and exam considerations

• There is no ‘no‑refund’ clause tied to exam performance - exam outcomes alone do not trigger refunds in ISSA’s policy.
• Purchases made through Apple or Google remain subject to their refund rules and timeframes, which operate independently of ISSA’s policy.

Customer experiences

Positive feedback

• Students praise well‑structured, detailed and interactive content with quizzes and videos that support self‑paced learning.
• Customers highlight supportive customer service and the flexibility of online study formats.

Negative feedback

• Some users report navigation issues, lack of bookmarking and unclear progress tracking within the course platform.
• Other criticisms include perceived strict completion timeframes and concerns that content depth may not match the price for some courses.

Documentation checklist

What to include in your cancellation email

• Full name exactly as on the order and the email address used to register.
• Order number or invoice number and the course name.
• Purchase date and payment method (card, PayPal, app store, reseller).
• Short statement requesting cancellation and refund and confirmation you have not attempted the final exam.

Supporting files

• Attach proof of purchase (receipt or payment confirmation) and any screenshot of the course dashboard showing no final exam attempt.
• Keep copies of all correspondence and any reference numbers provided by ISSA support.

Common mistakes

Waiting too long

Many students miss the 7‑day window and therefore become ineligible for the standard refund; check dates immediately after purchase.

If you are unsure about deadlines, contact support before attempting the final exam or before the 7th day elapses.

Using the wrong purchase channel

Purchases made via the Apple App Store or Google Play must follow their refund processes; contacting ISSA alone will not guarantee an app store refund.

Avoid assuming exam performance (pass/fail) will affect refund eligibility - ISSA’s policy explicitly excludes exam‑based refunds.

Comparative recap

Quick summary table

Decision tips

If you are within 7 days and have not taken the final exam, email support immediately to preserve refund eligibility.

If you purchased via an app store, open a refund request with Apple or Google first and inform ISSA of your actions to speed resolution.

After cancelling

What to expect next

After submitting your cancellation email you should receive a confirmation from ISSA support; processing times can vary, so keep records of dates.

If a refund is approved, the amount will be issued minus the 10% administrative fee as per ISSA’s stated policy.

Helpful links

• ISSA Cancellation Policy & Procedures
• ISSA EMEA page
• Apple report a problem (refunds)
• Google Play refund help

Address

Postal address

10275 W. Higgins Road, Suite 280

Rosemont, IL 60018

Support contact

Email: [email protected]

For UAE course partners and local schedules, confirm details with the event organiser listed on your purchase confirmation or via the ISSA EMEA page above.