Cancel PERLEGO online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Perlego service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Perlego: Easy Method
What is Perlego
Overview
Perlego is an online subscription service that gives users access to a large library of academic and professional textbooks and resources for reading, highlighting and note-taking.
It is subscription-based and available via the Perlego website, iOS App Store and Google Play, with some institutional accounts managed by universities or organisations.
Who uses it
Perlego is commonly used by students, researchers and professionals who need on-demand access to multiple textbooks without buying each title.
Institutional accounts may be provided by universities and typically follow the institution's access rules rather than the user's direct subscription settings.
How to cancel Perlego
Cancel via the Perlego website (recommended)
- Log in at Perlego website using a browser.
- Go to Account Settings → Subscription tab → Manage → Cancel subscription → Confirm cancellation.
- Access remains until the end of your current billing cycle.
- You cannot cancel a subscription purchased via an app store from within the Perlego website or app.
Cancel via app stores or institution
- iOS (App Store): Cancel through your Apple account settings; Perlego cannot cancel App Store subscriptions for you.
- Android (Google Play): Cancel through Google Play account settings; Perlego cannot cancel Google Play subscriptions for you.
- Institution‑provided subscriptions: These cannot be cancelled by individual users; access ends when the institution revokes it or it expires (often after one year).
What happens when you cancel
Access after cancellation
When you cancel a paid subscription, access to Perlego continues until the end of the current billing period.
No immediate loss of access occurs mid‑cycle after a confirmed cancellation via the website.
Renewals and account data
Cancelled subscriptions are not renewed automatically once the billing cycle ends.
Perlego retains account data according to its privacy policy; if you need data removed, contact Perlego support or follow the privacy request process on their site.
Will I get a refund?
14‑day money‑back (web first‑time purchase)
Perlego offers a 14‑day money‑back guarantee for first‑time purchases made on the web.
To request a refund, you must email [email protected] within 14 days of your first charge; refunds are processed to the original payment method and usually take up to 10 working days.
Refund exceptions and app purchases
- Renewal payments or requests made more than 14 days after the first payment are not eligible for a Perlego refund.
- Subscriptions purchased via Apple App Store or Google Play must use Apple or Google refund processes; Perlego cannot process those refunds directly.
Perlego plans and pricing
Pricing availability
No official United Arab Emirates (AED) pricing was found in verified sources.
Perlego pricing is typically shown in currencies such as USD or AUD on their site and may vary by market and promotions.
Contact for exact pricing
| Plan | Details | Price |
|---|---|---|
| Subscription | Contact Perlego for current regional pricing and offers. | Contact for pricing |
Your consumer rights in United Arab Emirates
General withdrawal rights
In the UAE, consumers generally have protections that allow withdrawal from certain online services within a timeframe similar to a 14‑day right of withdrawal.
These protections can vary depending on the service type and terms at purchase, so check the original purchase terms and local consumer law.
App store and institutional specifics
- For App Store purchases, Apple’s refund policy and process apply; for Google Play, Google’s policy applies.
- Institutional accounts (e.g., university subscriptions) are controlled by the institution and may not permit independent user cancellation.
- For authoritative information, consult the UAE Ministry of Economy consumer resources: https://www.economy.gov.ae/.
Customer experiences
Positive feedback
Users praise Perlego for its large academic/textbook library, reading features (highlighting, notes, offline access, read‑aloud), and generally helpful customer service.
Many find the subscription cost‑effective compared with buying multiple textbooks outright.
Negative feedback
Some customers report difficulties with cancellation, including being charged after they believed cancellation was completed.
At least one UAE user felt the subscription model and access expectations were unclear, leading to frustration when full access required a paid subscription.
Documentation checklist
What to prepare before contacting support
- Registered account email and username used with Perlego.
- Last invoice or bank/transaction entry showing the Perlego charge.
- Date of first charge if requesting a 14‑day web refund.
- Screenshot or confirmation of cancellation attempts (if applicable).
Additional documents for institutions
- If access is institution‑provided, have proof of enrollment or the institution’s subscription details ready.
- If disputing charges, keep correspondence with Perlego, Apple or Google and any bank chargeback reference numbers.
Common mistakes
Assuming in‑app cancellation works
Users often try to cancel inside the Perlego mobile app; due to app store rules, App Store/Google Play subscriptions must be cancelled via the respective platform account settings.
Missing the 14‑day window
Expecting a refund after the 14‑day window or for renewal payments will likely fail; refunds for first‑time web purchases must be requested within 14 days.
Also check whether your subscription was purchased directly or via an institution or app store, as this affects refund options.
Comparative recap
Quick comparison of cancellation routes
| Method | How to cancel | Refund eligible? |
|---|---|---|
| Perlego website (Web) | Account Settings → Subscription → Manage → Cancel | Yes - 14‑day refund for first‑time web purchases if requested via email within 14 days |
| Apple App Store (iOS) | Cancel in Apple account settings (not via Perlego) | No - refunds handled by Apple per their policies |
| Google Play (Android) | Cancel in Google Play account settings (not via Perlego) | No - refunds handled by Google per their policies |
| Institutional subscription | Managed by university/institution; user cannot cancel directly | No - governed by institution rules and expiry |
After cancelling
Check access and charges
Confirm that your subscription status shows as cancelled in Account Settings and that access remains until the end of the billing period.
Monitor your bank or card statement to ensure no further unexpected charges occur.
Useful links and next steps
- Perlego home and account: https://www.perlego.com/
- Request a web refund (email as required in policy): [email protected]
- Apple refunds & support: https://support.apple.com/ and https://reportaproblem.apple.com/
- Google Play refunds: https://support.google.com/googleplay/answer/2479637
- UAE consumer information: https://www.economy.gov.ae/
Address
Perlego headquarters
Perlego Ltd.
26 Hatton Garden, London EC1N 8BR, United Kingdom
How to contact by post
If you prefer to send postal correspondence, use the address above and include your account details and supporting documents.
For fastest resolution, website cancellation and the specified refund email are the preferred methods.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.