Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pocket Prep service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Pocket Prep: Easy Method
What is Pocket Prep
Overview
Pocket Prep is an educational mobile and web app that provides practice questions, customizable quizzes, and performance tracking to help users prepare for professional and certification exams.
Key features
The app offers topic-based question banks, detailed answer explanations, study reminders, and progress reports across multiple exam categories.
How to cancel Pocket Prep
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad and tap your Apple ID, then Subscriptions.
- Find the Pocket Prep subscription, tap it, and choose Cancel Subscription.
- For Apple support documentation, see Apple: Manage subscriptions.
Cancel via Google Play (Android)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Pocket Prep and tap Cancel subscription to stop future renewals.
- For Google guidance, see Google Play: Cancel subscriptions.
Cancel via Pocket Prep Web App (website)
- Log into your Pocket Prep account on the website.
- Go to Settings → Purchases, click Edit next to the active subscription, and select Cancel Subscription.
- Cancellation via the web preserves access until the paid period ends and prevents future renewals.
What happens when you cancel
Access after cancellation
If you cancel a subscription purchased through the Pocket Prep website, you retain Premium access until the current paid period expires.
Automatic renewals
Cancelling prevents future automatic renewals. Subscriptions purchased through Apple or Google stop renewing when cancelled through those stores.
Account and data
Your account, progress, and saved settings typically remain available after cancellation unless you request account deletion from Pocket Prep Support.
Will I get a refund?
App Store and Google Play refunds
Refund requests for subscriptions bought through the App Store or Google Play must be directed to Apple or Google Play, as they handle payments and refunds for those stores.
Pocket Prep website refunds
If you purchased via the Pocket Prep website, contact Pocket Prep Customer Support to request a refund for billing errors or other issues; there is no automatic online refund button.
Trial and refund notes
Pocket Prep offers a 3-day free trial and users can cancel within 48 hours of purchase to avoid billing on some trials. There is no explicit 14-day post-purchase refund guarantee stated in the public policy.
Pocket Prep plans and pricing
Plans
The following prices are sourced from the United Arab Emirates App Store for iOS as of early 2026.
Pricing notes
Prices may vary by app category and platform. Verify the final price in your App Store or on the Pocket Prep website before purchasing.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Fitness Monthly | AED 79.99 | Monthly | Full access to Fitness exams premium features |
| Fitness Quarterly | AED 199.99 | Quarterly | Full access to Fitness exams premium features |
| Fitness Yearly | AED 499.99 | Annual | Full access to Fitness exams premium features |
| Professional Monthly | AED 79.99 | Monthly | Full access to Professional certification exams premium features |
| Professional Quarterly | AED 199.99 | Quarterly | Full access to Professional certification exams premium features |
| Professional Yearly | AED 499.99 | Annual | Full access to Professional certification exams premium features |
| Medical Monthly | AED 59.99 | Monthly | Full access to Medical certification exams premium features |
| Medical Quarterly | AED 149.99 | Quarterly | Full access to Medical certification exams premium features |
| Medical Yearly | AED 399.99 | Annual | Full access to Medical certification exams premium features |
Your consumer rights in United Arab Emirates
Local legal context
UAE consumer protection laws cover misleading advertising, defective products, and unfair trade practices. Keep receipts and transaction records as evidence for complaints.
How to escalate a complaint
If you cannot resolve a billing or refund issue with the merchant, you may file a complaint through UAE government consumer channels and your bank for disputed charges.
Practical tips for UAE users
Be aware that online review ecosystems may not always reflect local experience. Verify claims and retain documentation before escalating disputes.
Customer experiences
Positive feedback
Many users globally reported Pocket Prep helped them pass challenging exams with quality practice questions and clear explanations.
Negative feedback
Some users complained about failing actual exams despite practicing, difficulty cancelling, and slow or no responses from support in isolated cases.
Takeaway
User experiences vary by exam and individual preparation. If support responsiveness is critical, document all communications and use official channels for escalation.
Documentation checklist
What to gather
- Order confirmation or receipt (email or app store receipt).
- Transaction ID from Apple or Google Play if applicable.
- Account email, username, and screenshots showing active subscription.
- Any correspondence with Pocket Prep support (dates and content).
Where to send documentation
- If purchased on the App Store or Google Play, submit refund requests to Apple or Google with the transaction details.
- If purchased on Pocket Prep's website, contact Pocket Prep Customer Support via their official site: pocketprep.com.
Common mistakes
Before cancelling
A common error is cancelling in the wrong store - e.g., attempting to cancel an App Store subscription from the web app. Confirm where you purchased the subscription before taking action.
After cancelling
Users sometimes assume cancellation equals refund. Cancelling prevents renewal but does not automatically issue a refund; refunds depend on the payment platform or merchant policy.
Documentation errors
Failing to keep receipts or transaction IDs slows resolutions. Always save confirmation emails and take screenshots of subscription settings when cancelling.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund handling across platforms to help you choose the correct route for action.
How to use this table
Find the platform you used to pay and follow the corresponding cancellation and refund path described.
| Platform | How to cancel | Refund request handled by | Access after cancellation |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID Subscriptions on iPhone/iPad or via Apple support site. | Apple handles refund requests for App Store purchases. | Access remains until the end of the paid period; no future renewals. |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions. | Google Play handles refund requests for Play Store purchases. | Access remains until the end of the paid period; no future renewals. |
| Web App (Pocket Prep website) | Log into Pocket Prep → Settings → Purchases → Edit → Cancel Subscription. | Contact Pocket Prep Customer Support to request refunds for website purchases. | Access remains until the end of the paid period; no future renewals. |
After cancelling
Next steps
Save a cancellation confirmation (screenshot or email). Monitor your payment method to ensure no further charges are applied after the end of the billing period.
Official support links
- Pocket Prep: https://www.pocketprep.com/
- Apple support (manage subscriptions): https://support.apple.com/en-us/HT202039
- Google Play help (subscriptions): https://support.google.com/googleplay/answer/7018481
- UAE government consumer protection info: https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection
Address
Company address
Pocket Prep, 1416 Northwest 46th Street Suite 105-128, Seattle, Washington, United States.
Mailing notes
For billing disputes or formal correspondence, include your account email, transaction ID, and a brief timeline of events when contacting support or official consumer protection channels.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.