Postclic unlimited subscription: promo at AED 3.83 for 48h with a mandatory first month at AED 208.25, then AED 208.25 per month without commitment
Cancel PREPLY
in 30 seconds only!
Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Preply service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Preply: Easy Method
What is Preply
Overview
Preply is an online tutoring marketplace that connects students with private tutors for language learning and other subjects.
The platform lets you book one-off lessons or recurring lessons with tutors worldwide, manage schedules, and pay through Preply's site or apps.
Core features
Features include tutor search and profiles, lesson scheduling, lesson credits, and in-app lesson management.
Preply also provides support channels (chat and email) and a billing system for subscriptions and single purchases.
How to cancel Preply
Cancel a single lesson or reschedule
- Students can cancel or reschedule a lesson for free up to 12 hours before it starts.
- If you cancel with less than 12 hours’ notice, the lesson is charged to you.
- See Preply’s lesson cancellation rules for details: Preply lesson cancellation policy.
Cancel a subscription
- Cancel subscriptions through the platform where you bought them: App Store (iOS), Google Play (Android), or via Preply’s web billing portal.
- Open your Preply account and use the Support Center or the in-app/live chat for help if unsure which route applies.
- If you purchased on iOS or Android, cancel the recurring payment in your device’s subscription settings to stop future renewals.
Contacting Preply support
- Preferred and fastest: use Preply’s 24/7 live chat inside your account (click the “?” icon) or the Support Center in the app.
- Alternatively, contact Preply by email via the Support Center if live chat is unavailable.
What happens when you cancel
Lesson credits and scheduling
Cancelled lessons typically return to your balance with that tutor and can be rescheduled later.
An exception: lessons that are part of a weekly auto-schedule may not return as free reschedulable credits.
Subscription and renewal
When you cancel a subscription through the store where it was purchased, future billing stops but already-paid time remains until its expiry.
Confirm cancellation in the App Store, Google Play, or Preply billing portal to avoid further charges.
Account and data
Your Preply account remains active after cancelling lessons or subscriptions unless you close the account.
Preply retains account and billing records per its policies; check your account settings or contact support for data questions.
Will I get a refund?
General refund policy
Refunds for unconfirmed lessons or remaining hours are at Preply’s sole discretion and must be requested within 90 days of payment.
Refunds may be issued only once and may not include payment processing fees.
Balance expiry and limitations
- Balances expire irreversibly 180 days after payment and then become non-refundable.
- Some users report that unused lessons after subscription cancellation were kept as credits rather than refunded to the bank.
Practical steps and exceptions
If you believe you are owed a refund, contact Preply support promptly and provide order details and evidence.
If internal support does not resolve your case, consider escalation options such as a bank chargeback or filing a complaint with local authorities.
Preply plans and pricing
Pricing overview
Preply pricing varies by tutor, lesson length, and chosen package; prices are not fixed on the platform globally.
Contact tutors or Preply support for exact hourly rates or package pricing.
Contact for pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| One-off lessons | Contact for pricing | Per lesson | Tutor set rates; pay per lesson |
| Recurring lessons / Packages | Contact for pricing | Pre-paid packages or recurring billing | Discounts and packages vary by tutor |
| Subscription (platform-specific) | Contact for pricing | App Store / Google Play / Web billing | Cancel via the store where purchased |
Your consumer rights in United Arab Emirates
Cooling-off period
There is no statutory 14-day EU-style cooling-off period applicable to online tutoring services in the UAE.
Preply’s own cancellation and refund policies are the primary terms that apply to UAE users.
Remedies and escalation
Under UAE consumer protection frameworks, services not rendered should entitle consumers to remedies, including refunds or re-provisioning of services.
If Preply does not resolve your dispute, document your case and escalate via bank chargeback or by filing a complaint with UAE consumer protection authorities.
Practical advice for UAE users
- Keep receipts and lesson histories to support refund claims.
- Use Preply internal support first, then consider your payment provider or local regulators if unresolved.
Customer experiences
Positive feedback
Users commonly praise Preply for an easy-to-use interface, wide tutor selection, scheduling flexibility, and tangible learning progress.
Businesses note intuitive dashboards and helpful support in enterprise contexts.
Reported issues
Frequent complaints concern expired or lost credits, limited refunds after subscription cancellation, and uneven customer support quality.
Many users report being asked to use platform credits rather than receiving bank refunds.
Balanced takeaway
Preply can be effective for personalized learning, but be careful with subscription management and document all transactions.
Proactive cancellation and clear communication improve the chance of a satisfactory outcome.
Documentation checklist
Essential receipts
- Order confirmation emails and invoices for lessons and subscriptions.
- Payment transaction IDs and bank or card statements showing charges.
Evidence of lessons and communications
- Lesson history screenshots, tutor messages, and appointment times.
- Support chat transcripts, email threads, and cancellation confirmations.
Common mistakes
Missing cancellation windows
Example: Cancelling within 12 hours expecting a refund - lessons cancelled with less than 12 hours’ notice are typically charged.
Always check the lesson start time in your local timezone and cancel early if needed.
Assuming automatic refunds for subscriptions
Example: Cancelling a subscription but expecting unused lessons to return to your bank - many users find unused hours remain as credits.
Cancel at the store where you subscribed and request a refund quickly if you believe one is due.
Comparative recap
Quick feature comparison
| Feature | Preply | Typical local tutoring / Other platforms |
|---|---|---|
| Free lesson cancellation window | Up to 12 hours before the lesson | Varies widely; often 24 - 48 hours or negotiated directly |
| Refund policy | At Preply’s discretion; request within 90 days; balances expire in 180 days | Local providers may offer fixed refund terms or negotiate case-by-case |
| Balance expiry | 180 days after payment (non-refundable after expiry) | Varies; many local tutors do not use platform balances |
| Support & dispute handling | 24/7 live chat and email; mixed user experiences on refunds | Direct contact with tutor; resolution depends on the tutor or local agency |
After cancelling
Next steps
- Confirm cancellation in your Preply account or the App Store / Google Play receipt history.
- Check your Preply lesson balance and schedule any rescheduled lessons if credits returned.
How to escalate if needed
- Contact Preply support via the in-app/live chat or Support Center and attach documentation.
- If unresolved, contact your bank for a chargeback or file a complaint with UAE consumer protection authorities.
Helpful official links
Address
Corporate address
Preply Inc. 1309 Beacon Street, Suite 300, Brookline, Massachusetts 02446, United States.
Support access
Use the Preply website or in-account Help/“?” icon for live chat and email support.
Keep your account and payment records ready when contacting support for faster resolution.