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I hereby notify you of my decision to terminate the contract relating to the Bigo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Bigo: Easy Method
What is Bigo
Overview
Bigo is a live‑streaming platform that lets users broadcast video, watch streams, chat, and send virtual gifts. It is commonly used for real‑time community interaction and content discovery.
The service offers in‑app purchases such as diamonds/beans and VIP memberships, and it supports mobile apps and web access via Bigo official site.
Key features
Key features include live broadcasts, real‑time chat, virtual gifting, and VIP membership tiers that add benefits to accounts. Regional moderation and content experience may vary by country.
Bigo issues digital top‑up codes and also lists premium subscription pricing in USD for certain account tiers.
How to cancel Bigo
Cancel VIP / auto-renewal on iOS
- Open iOS Settings → tap your Apple ID → Subscriptions.
- Find the BIGO LIVE monthly VIP membership and choose Cancel Subscription.
- Do this at least 48 hours before the next billing period to avoid the next charge.
- Reference: VIP agreement page: iOS VIP terms.
Cancel VIP / auto-renewal on Android (via Bigo app)
- Open the Bigo Live app → go to the VIP page → tap the question‑mark icon.
- Use the floating page controls and press Cancel to stop a VIP free trial or auto‑renewing subscription.
- Cancel at least 2 days (48 hours) before the next billing period.
- Reference: Android app guidance: Android VIP terms.
Cancel via Web (Bigo app web interface)
- Open the app on the web or desktop → ME → My VIP → button → Subscriptions.
- Cancel before the deduction period (last 48 hours of each 30‑day term).
- See expected web terms: Web VIP terms.
Delete account or request cancellation via support
- Prepare your BIGO ID and state clearly you wish to cancel or delete the account.
- Email feedback@bigo.tv with the request and relevant account details, or use the in‑app feedback form.
- Allow time for support to process the request and follow any verification steps they provide.
What happens when you cancel
Access and content
After cancelling a VIP or subscription, you usually retain access until the end of the current paid term. Benefits tied to VIP status end when the subscription term expires.
Auto‑renewal and billing
Cancelling stops future auto‑renewals; it does not necessarily reverse charges already billed. To avoid the next charge, cancel at least 48 hours before renewal.
Data and account status
Account data, messages, and purchase history generally remain unless you request account deletion. Deleting an account may remove access and could be irreversible.
Will I get a refund?
Standard policy
In‑app purchases (diamonds, beans, VIPs via diamonds) are generally final and non‑refundable. Bigo’s stated policy treats most sales as final except for limited exceptions.
Exceptions and how to request one
- Refunds may be considered for technical errors, outages, duplicate or unauthorized charges, or purchases by minors without consent.
- Submit a support ticket or email within 30 days with order ID, screenshots, and device/payment details to pursue a refund.
- Contact/support reference: feedback@bigo.tv and official site Bigo.
Practical expectations
Refunds are discretionary and historically have a relatively low success rate (around 24% in reported summaries). Chargebacks may lead to account suspension or bans if used improperly.
Bigo plans and pricing
Digital code pricing (AED listings)
The following AED prices are reported for Bigo Live digital codes available in UAE retail listings (USD‑denominated product values shown by vendors).
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Bigo Live Digital Code USD 250 | AED 999 | One‑time / top‑up | Digital code for Bigo Live account (UAE) - USD 250 value |
| Bigo Live Digital Code USD 500 | AED 1,999 | One‑time / top‑up | Digital code for Bigo Live account (UAE) - USD 500 value |
| Bigo Live Digital Code USD 1,000 | AED 3,999 | One‑time / top‑up | Digital code for Bigo Live account (UAE) - USD 1,000 value |
Premium subscription pricing (USD)
Official Premium Account subscription prices are listed in USD only: 12‑month USD 499 and 6‑month USD 349. No official AED pricing is provided for these plans.
For purchases and verification, refer to the official site: Bigo official.
Your consumer rights in United Arab Emirates
Cooling‑off period and digital goods
There is no statutory 14‑day cooling‑off right for digital in‑app purchases in the UAE context for Bigo virtual goods. Purchases are generally final unless exceptions apply.
When refunds may be available
- Technical defects, service outages, or unauthorized/duplicate charges may qualify for refund review.
- Proof and prompt reporting improve chances - submit evidence within the stated window (typically 30 days).
Practical consumer steps in UAE
Keep receipts, order IDs, timestamps and screenshots. Contact official support first and avoid immediate chargebacks unless directed, as disputes can risk account suspension.
Customer experiences
Positive feedback
Many users praise Bigo for real‑time community interaction, live comments, and gifting features that foster engagement and entertainment.
Negative feedback
Common complaints include perceived opaque monetization, privacy concerns, moderation failures, and reports of scams or inappropriate content in some regions.
Balanced summary
Expect a strong live‑engagement product, but be cautious with spending and document purchases. Use official support channels rapidly if issues arise.
Documentation checklist
What to gather before contacting support
- BIGO ID and registered email or phone number.
- Order ID, transaction receipt, and payment method details.
- Screenshots showing the charge, subscription status, and any error messages.
How to submit
- Email feedback@bigo.tv (include all documents) or use the in‑app feedback form.
- State clearly whether you request cancellation, refund, or account deletion and include timestamps.
Common mistakes
Missing the cancellation window
Many users wait too long to cancel and miss the 48‑hour cutoff, resulting in another billing cycle. Always cancel well before the renewal window.
Relying on unverified refund promises
Assuming an automatic full refund for virtual goods is a common error. Bigo treats most in‑app sales as final; refunds are exceptional and evidence‑based.
Chargebacks and account risk
Opening a bank chargeback without first following Bigo’s support steps can lead to account suspension or bans. Use chargebacks only as a last resort and understand the risks.
Comparative recap
Quick method comparison
| Method | Steps summary | Deadline to cancel | Refund likelihood |
|---|---|---|---|
| iOS App Store | iOS Settings → Apple ID → Subscriptions → Cancel BIGO LIVE VIP | At least 48 hours before renewal | Low (sales generally final; exceptions apply) |
| Android (Bigo app) | Bigo Live app → VIP page → question‑mark → floating page → Cancel | At least 2 days (48 hours) before renewal | Low (support review for exceptions) |
| Web (Bigo interface) | ME → My VIP → button → Subscriptions → Cancel | Last 48 hours of each 30‑day term - cancel before this window | Low (case by case) |
| Support / Email | Email feedback@bigo.tv with BIGO ID and documentation | As soon as possible; for refunds submit within 30 days | Possible for authorized/technical issues; generally low (~24% reported) |
Which to use when
Use the platform where the subscription was purchased (Apple subscriptions via Apple, Android via app or Google, web via Bigo). For account deletion or disputed charges, contact support directly.
After cancelling
Check billing and receipts
Confirm cancellation by checking your App Store/Google Play/Bigo subscription settings and your payment account for future charges. Save confirmation screenshots or emails.
If you need further help
Contact Bigo support via the official site https://www.bigo.tv/ or email feedback@bigo.tv with your documentation.
Address
Company address
Mapletree Business City, 30 Pasir Panjang Road #15‑31A, Singapore 117440.
Support email and official site
Official support email: feedback@bigo.tv.
Official website: https://www.bigo.tv/.