Cancel GALATEA online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Galatea service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Galatea: Easy Method
What is Galatea
Overview
Galatea is an interactive storytelling app that delivers immersive audio and text stories, often released in episodic chapters. It offers point-based purchases and subscription plans for unlimited or enhanced access.
Content and access
Stories include romance, thriller, and other genres with audio narration and visual presentation. Access depends on whether you buy points, subscribe via the app, or subscribe through an app store or the web.
How to cancel Galatea
Cancel via the Galatea app
- Open the Galatea mobile app on your device.
- Tap "More" → Settings → Manage Subscription.
- Follow the on-screen prompts to cancel the subscription.
- See the official cancellation guide: Galatea Help - How do I cancel my subscription?
Cancel via Apple App Store or Google Play
- If you subscribed through Apple or Google, you must cancel through your device's app store settings; Galatea cannot cancel on your behalf.
- For Apple: open Settings → your name → Subscriptions and cancel, or use Apple Subscriptions support.
- For Google Play: open Google Play → Profile → Payments & subscriptions → Subscriptions and cancel, or see Google Play Subscriptions help.
Cancel via Galatea website (Stripe payments)
- If you subscribed on galatea.com using Stripe (web checkout), you can cancel your subscription on the website; this does not apply to App Store or Google Play subscriptions.
- Log in at galatea.com, go to account or subscription settings, and follow the web cancellation steps.
- For details, consult Galatea's support article: How do I cancel my subscription?
What happens when you cancel
Access after cancellation
When you cancel, your access generally continues until the end of the current billing period for subscriptions.
Consumable purchases (points) remain in your account and can be used per Galatea's normal rules.
Renewal and data
Cancellation stops future renewals but does not automatically delete your Galatea account or reading history.
You may need to manually delete your account if you want all personal data removed; follow Galatea's account or privacy settings for deletion requests.
Will I get a refund?
Refunds for in-app purchases (points)
- In-app point purchases are generally non-refundable; points are consumable and refunds must be requested from the App Store or Google Play where applicable.
- Galatea states it does not issue refunds for points bought on the web; these purchases are final.
Refunds for subscriptions via app stores
- Apple App Store: refund requests must be made through Apple (typically within 60 days of purchase); Galatea cannot issue these refunds. See Apple refund requests.
- Google Play: refund requests for subscriptions or point purchases must be submitted through Google Play workflows, usually within 48 hours; Galatea cannot process these directly. See Google Play refunds.
Refunds for web (Stripe) purchases
- Web subscription refunds (Stripe) must be requested via Galatea's support ("Submit a Request").
- Galatea's policy states it will not refund active, functioning web subscriptions after 7 days from purchase.
- For Galatea's official refund policy, see: Galatea Help - Refund policy.
Galatea plans and pricing
Pricing table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Small Package | AED 7.99 | One-time | One-time points purchase |
| Medium Package | AED 19.99 | One-time | One-time points purchase |
| Big Package | AED 39.99 | One-time | One-time points purchase |
| Points Package Double Offer | AED 39.99 | One-time | One-time points purchase, double points |
| Bigger Package | AED 69.99 | One-time | One-time points purchase |
| Galatea Unlimited Monthly | AED 37.99 | Monthly | Monthly unlimited access subscription |
| Galatea Yearly | AED 229.99 | Annual | Annual subscription |
| Yearly Individual Subscription | AED 249.99 | Annual | Annual subscription (individual) |
| Galatea Unlimited | AED 284.99 | Unknown | Unlimited access (exact terms unclear) |
Pricing notes
Prices above are sourced from the UAE App Store listing for Galatea as of early 2026 and may vary by platform or region.
For the most accurate in-app prices, check the App Store or Google Play screens in your device's store.
Your consumer rights in United Arab Emirates
Cooling-off and statutory rights
Under UAE consumer protection laws (for example, UAE Federal Law No. 15 of 2020 on Consumer Protection), consumers generally have statutory rights including a cooling-off period for digital purchases in some cases.
These statutory rights can interact with platform-specific refund rules (Apple, Google) and Galatea's stated policies.
Escalation and enforcement
- If you believe Galatea's advertised policies conflict with your statutory rights, you can contact your payment provider to dispute a charge.
- Consumers in the UAE may escalate unresolved issues to local consumer protection authorities such as the Department of Economy & Tourism or equivalent emirate-level departments.
Customer experiences
Positive feedback
- Some users find the storytelling format engaging and value subscriptions over buying individual chapters.
- Reviewers occasionally describe Galatea as a strong book app that is enjoyable for serialized listening and reading.
Negative feedback
- Many users report difficulties cancelling subscriptions, unclear processes, and unexpected renewals despite cancellation attempts.
- Complaints also include opaque pricing for coins/chapters, locked content, and challenging refund experiences.
Documentation checklist
What to gather before contacting support
- Account email or username used with Galatea.
- Receipt or order number from the App Store, Google Play, or web (Stripe) payment.
- Dates of purchase, billing statements showing the charge, and screenshots of subscription status if available.
How to submit a request
- If web/Stripe purchase: submit a support request through Galatea's Help Center with the documentation above.
- If app store purchase: follow Apple or Google Play refund workflows and keep reference numbers for escalation.
Common mistakes
Typical errors users make
Trying to cancel through the Galatea app when the subscription was purchased via Apple or Google Play is a common mistake.
This can lead to cancelled sessions in the app but continued charges from the app store if the subscription wasn't cancelled there.
How to avoid problems
Always confirm where the subscription was purchased (App Store, Google Play, or web) before attempting cancellation.
Keep screenshots of cancellation confirmations and check your bank or app store subscription status to verify the change.
Comparative recap
Quick comparison of cancellation paths
| Method | Who must cancel | Refund likelihood | Typical timeframe | Notes |
|---|---|---|---|---|
| Galatea app | You via app settings | Refunds depend on purchase channel | Immediate for cancellation; access until period end | Use "More → Settings → Manage Subscription"; see Galatea Help |
| Apple App Store | You via Apple Subscriptions | Request via Apple (up to 60 days typical window) | Apple handles refund decisions | Galatea cannot cancel or refund App Store purchases |
| Google Play | You via Google Play subscriptions | Request via Google Play (often within 48 hours) | Google handles refund decisions | Galatea cannot cancel or refund Google Play purchases |
| Web (Stripe) | You via galatea.com or Galatea support | Request via Galatea support; no refunds after 7 days per policy | Response via Galatea support channels | Submit a request to Galatea Help Center for web refunds |
After cancelling
Confirmations and checks
After cancelling, check for a cancellation confirmation email or in-app message and verify your app store subscription status.
Also review your next billing date or bank/statement to confirm charges have stopped.
Helpful links and next steps
- Galatea cancellation and support articles: How do I cancel my subscription?
- Galatea refund policy and submission: What is your refund policy?
- Apple refunds and subscription help: Request a refund from Apple
- Google Play refunds and subscriptions: Google Play Help
- Galatea website: galatea.com
Address
Company address
Inkitt GmbH - Saarbrücker Str. 36, 10405 Berlin, Germany.
Support contact
Primary support and help articles are available via Galatea's Help Center: Galatea Help Center.
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FAQ
Important warning regarding service limitations
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