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Cancel VIVAMAX
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Vivamax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Vivamax: Easy Method
What is Vivamax
Service overview
Vivamax is a subscription streaming service offering Filipino films, original series, and exclusive content for viewers in multiple regions.
The service provides on‑demand access across web and mobile apps with paid subscription plans and in‑app purchases.
Where it is used
Vivamax is available via its website and via mobile stores (Google Play for Android and the Apple App Store for iOS) in supported regions.
Billing can be handled directly by Vivamax or through third parties such as Google, Apple, or PayPal depending on how you subscribed.
How to cancel Vivamax
Cancel via Vivamax website (recommended if you subscribed on web)
- Go to vivamax.net and log in to your account.
- Open My Account or Billing/Subscriptions and click "Cancel Subscription".
- Confirm the cancellation; your access typically remains until the end of the current billing cycle.
Cancel via mobile app stores and PayPal
- Google Play (Android): Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → select Vivamax → Cancel Subscription.
- Apple App Store (iOS): On iPhone go to Settings → Apple ID → Subscriptions → select Vivamax → Cancel Subscription.
- PayPal: Log in to PayPal → Settings → Payments → Manage automatic payments → find Vivamax → Cancel.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access to Vivamax until the end of your paid billing period.
Access does not immediately stop unless specifically stated; the service will not renew at the next billing date.
Account and data handling
Your account and viewing history usually remain linked to your profile unless you request deletion from support.
If you want personal data removed, contact Vivamax support directly and request account deletion following their procedures.
Will I get a refund?
Standard refund policy
Vivamax may consider refunds if you cancel within 48 hours of a renewal; approvals are handled case‑by‑case.
Approved refunds are typically processed within 7 - 14 days but timing can vary by payment provider.
Exceptions and limitations
- Refunds are generally not provided outside the initial 48‑hour window after a renewal.
- If you subscribed through Google, Apple, or PayPal, refunds may be subject to those providers' policies and processes.
Vivamax plans and pricing
Reported UAE pricing
Below is the verified UAE region price found in public reporting. In‑app or store listings may vary by bundle or tier.
Contact Vivamax or your app store for the most current, account‑specific pricing.
| Plan | Price | Period | Notes |
|---|---|---|---|
| Standard Monthly (UAE region) | AED 35.00 | Monthly | Regional access price; in‑app store prices may show different amounts or tiers. |
Your consumer rights in United Arab Emirates
General UAE consumer protections
UAE consumer protection laws provide general protections for consumers, but specific digital‑services rules may vary.
Vivamax's publicly available terms do not reference a specific 14‑day cancellation right for UAE customers.
How to escalate a dispute
- Try Vivamax customer support first and keep records of your requests.
- If unresolved, you can contact UAE consumer authorities such as the Ministry of Economy: economy.gov.ae.
Customer experiences
Common positive notes
Many users appreciate the content selection and original titles offered by Vivamax.
When billing and access work normally, customers report straightforward viewing on supported devices.
Reported issues and negative feedback
- Some users report being charged but not seeing an active subscription in their profile.
- There are complaints about regional app availability and delayed or non‑responsive support for refunds and cancellations.
- Occasional reports describe difficulty locating a cancellation button or subscriptions that continue charging after a cancellation request.
Documentation checklist
What to prepare before contacting support
- Account email or username used for Vivamax.
- Order receipt or transaction ID from your bank, Google Play, Apple, or PayPal.
- Dates of charge and the exact amount billed.
Extra items to include for refund requests
- Screenshot of subscription status in the app or website.
- Copies of any messages exchanged with Vivamax support.
- Clear statement of the remedy you want (refund, cancellation confirmation, account deletion).
Common mistakes
Signing up without checking billing source
Many users assume they subscribed directly on the website when the charge is via Google, Apple, or PayPal.
Always check the billing provider on your receipt to know where to cancel.
Not keeping proof and timing out refund windows
Failing to save receipts or screenshots can make refunds harder to obtain, especially within short windows like 48 hours.
If you miss the initial refund window, escalation to support or consumer authorities is more difficult.
Comparative recap
At‑a‑glance comparison
| Method | Ease | Refund possibility | Recommended action |
|---|---|---|---|
| Web (vivamax.net) | Easy - account page cancellation | Possible (within 48 hours of renewal) | Cancel on site and keep confirmation screenshot |
| Google Play (Android) | Easy - via Play Store subscriptions | Depends on Google and Vivamax decision | Cancel in Play Store and request refund via Play/ Vivamax |
| Apple App Store (iOS) | Easy - via iPhone Settings | Depends on App Store and Vivamax | Cancel in Subscriptions and contact Apple or Vivamax for refund |
| PayPal | Moderate - manage automatic payments in PayPal | Depends on PayPal and Vivamax policies | Cancel automatic payment and save confirmation |
After cancelling
What to do immediately after cancellation
- Save cancellation confirmation and any reference numbers.
- Monitor your account and next bank statement for unexpected charges.
Useful official links
- Vivamax website: https://vivamax.net
- Google Play subscriptions help: Google Play Subscriptions
- Apple cancel subscriptions: Apple Subscriptions Help
- PayPal automatic payments help: PayPal Preapproved Payments
- UAE Ministry of Economy: economy.gov.ae
Address
Corporate contact address
Viva Max
3631 Callaghan Road, San Antonio, TX 78228
Support note
For account, billing, or deletion requests, use the Vivamax website support channels and keep records of all correspondence.
If you need further help escalating an unresolved UAE consumer complaint, contact the Ministry of Economy.