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Cancellation service #1 in UAE
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I hereby notify you of my decision to terminate the contract relating to the Advfn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Advfn: Easy Method
What is Advfn
Overview
Advfn is an online financial information platform that offers real-time market data, charts, portfolio tracking and discussion forums for investors.
The service provides tiered subscriptions for data access and advanced tools, plus community features and news feeds.
Where it applies
Advfn subscriptions can be purchased via the Advfn website or in-app (App Store / Google Play) depending on region and device.
Terms of purchase and cancellation are governed by ADVFN's published Terms and Help pages and, for web purchases, UK law as stated by ADVFN.
How to cancel Advfn
Web-based subscriptions (recommended)
- Prepare your account details: username, registered email, full postal address and subscription level.
- Contact ADVFN's Subscriptions Department by phone or in writing (post or email). ADVFN asks you to include the account details above when requesting cancellation.
- Use the official cancellation help page for guidance: Advfn cancellation help.
App Store / Google Play subscriptions
- ADVFN's public Help and Terms do not provide a clear in-app cancellation workflow; ADVFN indicates cancellations must be handled directly with them for web purchases.
- If you purchased via App Store or Google Play, also check your Apple or Google subscription settings and the relevant store's refund procedures in parallel.
Step-by-step summary
- Collect account and purchase details.
- Call ADVFN or send a written request to the Subscriptions Department with those details.
- Confirm the cancellation and retain all correspondence or reference numbers.
What happens when you cancel
Access after cancellation
When you cancel, your access generally continues until the end of the current paid period unless ADVFN states otherwise.
For prorated refunds within the cooling-off window see the refund section below.
Auto-renewal and future charges
Canceling stops future auto-renewals for the subscription; check your payment provider or app-store subscriptions to ensure no further charges.
Users report concerns about auto-renewals without clear notice, so keep records of the cancellation confirmation.
Account data and settings
Your account, saved settings and forum activity typically remain unless you request full account deletion from ADVFN.
If you want data removed, request account deletion specifically in your cancellation communication.
Will I get a refund?
14-day "change-your-mind" right
ADVFN offers a 14-day right to change your mind for initial web purchases (monthly or annual).
To exercise this right you must contact ADVFN by telephone within the 14-day period; a refund will be issued minus a pro-rata deduction for the time already used.
After 14 days and other exceptions
Beyond the 14-day window subscriptions are generally non-refundable except at ADVFN's sole discretion according to their Terms.
Premium service fees paid by card or cheque are also non-refundable unless ADVFN decides otherwise.
App-store purchases and refunds
ADVFN's publicly available policies do not explicitly describe app-store refund routes; app-store refunds are usually processed by Apple or Google according to their own rules.
If you purchased via an app store, check the relevant store's refund process and notify ADVFN as well if required.
Advfn plans and pricing
Pricing overview
The following prices correspond to App Store in-app purchases available in the UAE (as provided by official store rates).
Website prices on advfn.com are typically shown in USD; conversion to AED may vary by platform and time.
| Plan | Price (AED) | Period | Features (summary) |
|---|---|---|---|
| Ultimate Trader | AED479.99 | Monthly (auto-renewing) | Realtime and Level 2 data (full access) |
| Premium Tools | AED94.99 | Monthly (auto-renewing) | Advanced tools subscription |
| LSE Level 2 | AED389.99 | Monthly (auto-renewing) | Level 2 order book data for LSE |
| Silver | AED169.99 | Monthly (auto-renewing) | Mid-tier access, likely includes some real-time data |
| Forex Real Time Level 1 Quotes | AED74.99 | Monthly (auto-renewing) | Realtime Forex Level 1 quotes |
| UK/US Silver | AED199.99 | Monthly (auto-renewing) | Silver-tier access for UK/US markets |
| Trader BM&F | AED449.99 | Monthly (auto-renewing) | Trading access for BM&F markets |
Your consumer rights in United Arab Emirates
Cooling-off and returns
UAE consumer protection law generally provides a cooling-off period for certain online purchases, often 14 days, subject to local rules and the sales channel.
Application of UAE rights can depend on whether the contract is governed by another jurisdiction (ADVFN's Terms are governed by UK law for web purchases).
Practical implications for UAE customers
If you are in the UAE, you may be able to rely on local consumer protection when applicable, but jurisdiction and the place of purchase matter.
Keep proof of purchase, communication timestamps and follow both ADVFN's procedures and any local consumer complaint steps if you need to escalate.
Where to seek help
Start with ADVFN's Subscriptions Department and Terms pages and then consult UAE consumer protection authorities if local law may apply.
Retain all correspondence, and consider contacting your payment provider for charge disputes if refunds are denied and you believe local law supports your claim.
Customer experiences
Positive feedback
Some users praise fast, personal and helpful support, citing individual staff who resolved technical issues quickly.
Longtime subscribers report satisfaction with ADVFN's reliability and useful market tools.
Negative feedback
Complaints include unexpected auto-renewals without adequate notice and denied refunds in hardship cases.
Users also report spam or abusive content in chat threads and various app or website usability bugs.
Takeaways
Overall experiences are mixed: good customer service in some cases, but attention is needed around auto-renewals and moderation issues.
Document interactions and insist on written confirmation when cancelling to reduce disputes.
Documentation checklist
Required account details
- Advfn username and registered email address
- Full postal address as on the account
- Subscription level and plan name
Proof and supporting documents
- Order or receipt number and purchase date
- Payment method and last four digits or transaction reference
- Screenshots of the subscription page, receipts and any error messages
Correspondence to keep
- Copies of emails, call dates/times and names of representatives
- Postal mail proof (if sent by post) and tracking details
Common mistakes
Missing or incomplete details
Users often omit essential account details when requesting cancellation, which delays processing.
Always include username, registered email and full postal address to speed up the request.
Waiting too long to call for a refund
If you want a refund under the 14-day change-of-mind right, you must contact ADVFN by telephone within 14 days; missing this window usually forfeits that right.
Do not assume emailing alone will preserve the 14-day refund entitlement - follow ADVFN's stated procedure.
Assuming app-store cancellations are handled by ADVFN
Purchases via App Store or Google Play may require action in the store as well as with ADVFN; failing to check store subscriptions can lead to continued charges.
Check both ADVFN and the app-store subscription settings when cancelling in-app purchases.
Comparative recap
Quick comparison
| Aspect | Advfn (web) | App Store / Google Play (in-app) |
|---|---|---|
| Refund window | 14-day change-your-mind (telephone request), prorated refund | Subject to Apple/Google store policies; ADVFN's public guidance is unclear |
| Cancellation method | Phone or written request to ADVFN Subscriptions Dept | Also manage via the store's subscription settings; notify ADVFN where required |
| Ease of cancelling | Moderate - requires specific details and preferred phone contact | Varies - app stores provide in-app controls but ADVFN's documentation is limited |
| Pricing examples | Monthly plans from ~AED74.99 to AED479.99 (App Store rates) | Same store prices will apply within the app; website shows USD pricing separately |
| Recommended first step | Call ADVFN Subscriptions Dept and retain confirmation | Check store subscription settings and then contact ADVFN if needed |
After cancelling
Confirmations and records
Save the cancellation confirmation and any reference number or written reply from ADVFN for your records.
If you do not receive confirmation within a reasonable time, follow up and escalate with proof of your original request.
Check payment sources
Verify your bank or card statements and your App Store / Google Play subscriptions to ensure future charges have stopped.
If charges persist, contact your payment provider or the app store and provide ADVFN correspondence as evidence.
Useful official links
ADVFN cancellation help: advfn.com Help
ADVFN Terms and Conditions: advfn.com Terms
Address
Subscriptions Department (postal)
ADVFN PLC, Subs Dept, Suite 27 Essex Technology Centre, The Gables, Fyfield Road, Ongar, Essex, CM5 0GA.
Contact guidance
When posting or emailing your cancellation, include all account details listed in the documentation checklist and request written confirmation.
For the latest contact options and any phone numbers, use ADVFN's official Help and Contact pages linked above.