Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cheq service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Cheq: Step-by-Step
What is Cheq
Overview
Cheq is a finance management and bill-payment app that helps users track spending, manage subscriptions, and make credit card or bill payments. It offers personalised insights, rewards (CheQ Chips) and tools to simplify routine financial tasks.
Operational note
Cheq appears to operate primarily with publicly available terms for regions such as India, and its corporate contact details list an address in Tel Aviv. There is no UAE‑specific version of its public terms located in the verified data.
How to cancel Cheq
Accepted cancellation methods
- Email: Preferred and fastest method - send to info@cheq.ai.
- Postal mail: You may send a written cancellation request to the company postal address if you prefer physical mail.
- App/Website: For account deactivation or deletion, the app or website may allow self-service options (based on India use case).
Step-by-step cancellation (email method)
- Compose an email to info@cheq.ai stating you wish to cancel your subscription or delete/deactivate your account.
- Include your full name, registered email or phone number, app user ID (if available), and a short reason for cancellation.
- Request confirmation of cancellation and ask for the date when recurring billing will stop.
- Keep a copy of the sent email and any reply you receive as proof of cancellation.
What happens when you cancel
Access and service
Deactivation typically archives your information and may stop active features, while deletion removes your account from active systems. Exact behaviour depends on Cheq's account controls.
Renewals and outstanding charges
Cancelling does not automatically clear outstanding dues. You remain responsible for any unpaid charges incurred before cancellation.
Data retention
Even after deletion, Cheq may retain transaction and account records for regulatory or legal reasons, per its terms in other jurisdictions.
Will I get a refund?
General refund policy (verified data)
If a payment is debited but not credited to the intended repayment within 72 working hours, contact customer support as soon as possible.
When a transaction is confirmed debited without delivery, Cheq's India‑case policy states a refund to the source account will be processed within 25 working days or as required by law.
Exceptions and limitations
- Cheq disclaims liability for errors or delays caused by banks or intermediary systems.
- Refund timing can vary by bank, card network, or local regulation; Cheq's timeframes from other jurisdictions may not be identical in the UAE.
Cheq plans and pricing
Pricing summary
No exact AED prices were found in the verified data. The public information lists free-to-download plans and an unspecified one-time activation fee for certain services.
Contact for detailed pricing
For UAE pricing or activation fee amounts, contact Cheq directly via the official site or support email.
| Plan | Price | Period | Features |
|---|---|---|---|
| CheQ: Credit Bill Payments | Free to download - no AED price listed | N/A | Credit card bill payments, CheQ Chips rewards |
| Cheq: UPI for Foreigners & NRIs | Free to download - one‑time activation fee (amount not specified) | One‑time | Activation to enable UPI payments for NRIs/foreign residents |
Your consumer rights in United Arab Emirates
Applicable protections
UAE consumer protection norms require timely, transparent resolution of transaction failures and reasonable refund processing times for digital payment services.
What you can do in the UAE
- If funds remain stuck or a service fails, you may file a complaint with UAE consumer authorities such as the Consumer Protection Department via official government channels.
- Keep records of transactions, communications with Cheq, and bank statements to support your complaint.
Jurisdiction note
Cheq's publicly available terms in the verified data relate to India; no UAE‑specific terms were found. Users in the UAE should confirm local terms and support options with Cheq before relying on non‑UAE policy statements.
Customer experiences
Positive reports
- Some users report Cheq is quick, reliable, and offers cashback or rewards (examples include regular small cashbacks and convenient bill payments).
- Others praise its convenience and speed compared with alternatives.
Negative reports
- Multiple users experienced failed credit card payments where money was debited but payments did not post; notifications and refunds were delayed.
- Some users reported funds stuck for extended periods (weeks to months) and slow or unresponsive customer support in those cases.
Documentation checklist
What to prepare before contacting support
- Registered account email/phone and user ID (if available).
- Transaction reference numbers, payment receipts, and bank statements showing debits.
- Dates and screenshots of any error messages or failed transactions.
What to include in your cancellation request
- Clear statement of intent to cancel or delete account.
- Request for confirmation and final billing date.
- Request for refund status if relevant, citing transaction references.
Common mistakes
Failure to keep proof
Users sometimes cancel without saving confirmation emails or transaction records. Without proof, follow‑up with support and regulator complaints becomes harder.
Assuming immediate refunds
Expect delays: refunds may take many working days depending on banks and intermediaries. Users who assume instant reversal risk missing follow-up windows with banks or Cheq.
Not checking local terms
Relying on non‑UAE terms can cause misunderstandings. Confirm Cheq's local support and terms for UAE residents before taking action.
Comparative recap
Quick comparison
The table below summarises Cheq's verified attributes against typical bill‑payment apps for quick decision making.
How to use this table
Use the comparison to check cancellation options, refund expectations and pricing transparency before cancelling or signing up.
| Feature | Cheq (verified data) | Typical bill‑payment apps |
|---|---|---|
| Cancellation methods | Email, postal mail; app/website deactivation available (preferred email: info@cheq.ai) | Email, in‑app cancel, or web support form; methods vary by provider |
| Refund timeframe | If debited without delivery, refund within ~25 working days (India case) or as law requires; contact support if not credited within 72 working hours | Varies widely; many apps rely on bank processing times and have 7 - 30 day windows |
| Pricing transparency | Free to download; one‑time activation fee listed for some services but AED amount not specified | Some apps list clear fees in local currency; others require contacting support |
| UAE‑specific terms | No UAE‑specific public terms found in verified data; users should confirm locally | Many regional apps provide UAE terms and local support |
After cancelling
Follow-up actions
- Save confirmation emails and any reference numbers regarding cancellation or refunds.
- Monitor your bank or card statements for final debits and any refund credits for at least 30 days.
Helpful links
- Cheq official site
- Contact Cheq support (email)
- UAE consumer protection (official government portal)
Address
Company address
23 Yehuda HaLevi Street, Tel Aviv 65136.
Support email
For cancellation and account support, use info@cheq.ai and retain all correspondence for your records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.