Cancel CLOSE online
Cancellation service #1 in United States
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Close service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Close: Easy Method
What is Close
Overview
Close is a sales-focused CRM and communication platform designed for small teams and startups. It combines calling, SMS, email automation, and pipeline management into a subscription service.
Where it operates from
Close is provided by Close.com and managed from its San Francisco offices. Billing and account control are handled through Close's web interface and official help pages.
How to cancel Close
Cancel via Close web platform (recommended)
- Log in to your Close account as an Admin.
- Go to Settings → Billing → Plan → Cancel your account.
- Confirm cancellation; the account stays active until the end of the current billing cycle.
- You may undo the cancellation during the pending period before the period end.
App Store / Google Play purchases
- Close does not provide direct in-app cancellation via its own channels on those platforms.
- For subscriptions bought through Apple or Google, follow the App Store or Google Play cancellation/refund flows.
- Platform-level timing and refund rules are set by Apple/Google, not Close.
What happens when you cancel
Account access and billing
Your Close account remains accessible until the end of the current billing cycle. Billing stops at the period end; no further recurring charges are billed after that date.
Data and phone numbers
You can undo cancellation during the pending period before the period end to retain access. Phone numbers assigned to your Close account are forfeited upon termination.
Will I get a refund?
Close refund policy
Close's Terms of Service state that fees are non-refundable even if you cancel early. The standard rule is no refunds for prepaid periods.
Exceptions and platform refunds
- If Close terminates your account without cause, they will refund the prorated unearned portion of prepaid fees.
- Purchases made via Apple or Google are subject to those platforms' refund policies; those platform policies may allow refunds in some cases.
See Close TOS for full details: Close Terms of Service.
Close plans and pricing
Pricing table
| Plan | Price (AED) | Period | Features (summary) |
|---|---|---|---|
| Solo (Annual) | AED 33.05 | Monthly (equivalent) | 1 user, up to 10k leads; workflows not included |
| Solo (Monthly) | AED 69.78 | Monthly | Same as Solo annual but month-to-month |
| Essentials (Annual) | AED 128.54 | Monthly (equivalent) | Unlimited contacts & leads, multi-channel inbox, email, calling & SMS |
| Essentials (Monthly) | AED 179.95 | Monthly | Same as Essentials annual but month-to-month |
| Growth (Annual) | AED 363.58 | Monthly (equivalent) | Automated workflows, Power Dialer, AI Email Assistant |
| Growth (Monthly) | AED 400.30 | Monthly | Same as Growth annual but month-to-month |
| Scale (Annual) | AED 510.71 | Monthly (equivalent) | Role-based access, predictive dialer, unlimited call recording |
| Scale (Monthly) | AED 547.43 | Monthly | Same as Scale annual but month-to-month |
Pricing notes
Prices are converted to AED using a fixed rate of 1 USD = 3.6725 AED as noted in verified data.
Official billing and currency may be shown in USD on Close's site; check your account billing page for exact charges.
Your consumer rights in United Arab Emirates
Web subscriptions (Close direct)
For subscriptions purchased directly on Close's website, Close's cancellation and refund terms apply. There is no automatic statutory 14-day cooling-off right for web SaaS purchases in UAE under Close's stated policy.
App Store and Google Play purchases
- Apple may process refunds case-by-case, often within ~24 - 48 hours for UAE customers.
- Google Play allows refund requests within 48 hours for apps (7 days for other content) and evaluates requests within 1 - 4 days.
- Immediate delivery of content can waive statutory withdrawal rights under platform terms.
Customer experiences
Positive feedback
- Users praise Close for a user-friendly interface, built-in calling and SMS, and strong customer support.
- Startups and small teams often highlight fast onboarding and a sales-pipeline focus that speeds adoption.
Negative feedback
- Common complaints include occasional bugs, limited reporting, and higher costs for larger teams.
- Some users report confusing workflows, trial cancellation issues, and intermittent performance lags.
Documentation checklist
Before you cancel
- Export contacts, leads, notes, and call recordings you need to retain.
- Document active automations, integrations, and API keys in use.
What to have handy
- Admin access to the Close account or billing email address.
- Subscription invoices, billing cycle dates, and any purchase receipts from App Store / Google Play if applicable.
Common mistakes
Not exporting data
Users sometimes cancel without exporting their CRM data or call recordings first. This can cause permanent data loss after account termination.
Always export CSVs, backup attachments, and download recordings before cancelling.
Assuming platform refunds apply
Some customers assume Close will refund prepaid periods; Close's TOS generally states fees are non-refundable.
Check whether your purchase was made via Apple/Google if you expect platform-level refunds, and follow those providers' processes.
Comparative recap
Quick comparison
| Topic | Close (Web) | App Store / Google Play | Notes |
|---|---|---|---|
| How to cancel | Settings → Billing → Plan → Cancel | Cancel via your Apple/Google subscriptions page | Web cancellation controlled by Close; platform by Apple/Google. |
| Refunds | Fees non-refundable except if Close terminates without cause | Platform may grant refunds per their policies | Platform refunds are assessed by Apple/Google. |
| Access after cancel | Access until billing period end; can undo during pending period | Subject to platform rules and immediate access policies | Phone numbers are forfeited upon account termination. |
Key takeaway
Cancel on the platform where you purchased: use Close web settings for direct subscriptions and App Store/Google Play for in-app purchases.
Export data and check refund rules before cancelling.
After cancelling
Recovery options
- You can undo a cancellation during the pending period before the billing period ends to restore access and retain resources.
- Contact Close support promptly if access is unexpectedly suspended or if you need a prorated refund after a Close-initiated termination.
Helpful official links
Address
Mailing address
P.O. Box 7775 #69574, San Francisco, California 94120-7775, United States.
Support contact
For account-specific billing or cancellation support, use the Help Center links above or the account billing page after logging in to your Close account.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.