cancellation Close: Easy Method

What is Close

Overview

Close is a sales-focused CRM and communication platform designed for small teams and startups. It combines calling, SMS, email automation, and pipeline management into a subscription service.

Where it operates from

Close is provided by Close.com and managed from its San Francisco offices. Billing and account control are handled through Close's web interface and official help pages.

How to cancel Close

Cancel via Close web platform (recommended)

• Log in to your Close account as an Admin.
• Go to Settings → Billing → Plan → Cancel your account.
• Confirm cancellation; the account stays active until the end of the current billing cycle.
• You may undo the cancellation during the pending period before the period end.

App Store / Google Play purchases

• Close does not provide direct in-app cancellation via its own channels on those platforms.
• For subscriptions bought through Apple or Google, follow the App Store or Google Play cancellation/refund flows.
• Platform-level timing and refund rules are set by Apple/Google, not Close.

What happens when you cancel

Account access and billing

Your Close account remains accessible until the end of the current billing cycle. Billing stops at the period end; no further recurring charges are billed after that date.

Data and phone numbers

You can undo cancellation during the pending period before the period end to retain access. Phone numbers assigned to your Close account are forfeited upon termination.

Will I get a refund?

Close refund policy

Close's Terms of Service state that fees are non-refundable even if you cancel early. The standard rule is no refunds for prepaid periods.

Exceptions and platform refunds

• If Close terminates your account without cause, they will refund the prorated unearned portion of prepaid fees.
• Purchases made via Apple or Google are subject to those platforms' refund policies; those platform policies may allow refunds in some cases.

See Close TOS for full details: Close Terms of Service.

Close plans and pricing

Pricing table

Pricing notes

Prices are converted to AED using a fixed rate of 1 USD = 3.6725 AED as noted in verified data.

Official billing and currency may be shown in USD on Close's site; check your account billing page for exact charges.

Your consumer rights in United Arab Emirates

Web subscriptions (Close direct)

For subscriptions purchased directly on Close's website, Close's cancellation and refund terms apply. There is no automatic statutory 14-day cooling-off right for web SaaS purchases in UAE under Close's stated policy.

App Store and Google Play purchases

• Apple may process refunds case-by-case, often within ~24 - 48 hours for UAE customers.
• Google Play allows refund requests within 48 hours for apps (7 days for other content) and evaluates requests within 1 - 4 days.
• Immediate delivery of content can waive statutory withdrawal rights under platform terms.

Customer experiences

Positive feedback

• Users praise Close for a user-friendly interface, built-in calling and SMS, and strong customer support.
• Startups and small teams often highlight fast onboarding and a sales-pipeline focus that speeds adoption.

Negative feedback

• Common complaints include occasional bugs, limited reporting, and higher costs for larger teams.
• Some users report confusing workflows, trial cancellation issues, and intermittent performance lags.

Documentation checklist

Before you cancel

• Export contacts, leads, notes, and call recordings you need to retain.
• Document active automations, integrations, and API keys in use.

What to have handy

• Admin access to the Close account or billing email address.
• Subscription invoices, billing cycle dates, and any purchase receipts from App Store / Google Play if applicable.

Common mistakes

Not exporting data

Users sometimes cancel without exporting their CRM data or call recordings first. This can cause permanent data loss after account termination.

Always export CSVs, backup attachments, and download recordings before cancelling.

Assuming platform refunds apply

Some customers assume Close will refund prepaid periods; Close's TOS generally states fees are non-refundable.

Check whether your purchase was made via Apple/Google if you expect platform-level refunds, and follow those providers' processes.

Comparative recap

Quick comparison

Key takeaway

Cancel on the platform where you purchased: use Close web settings for direct subscriptions and App Store/Google Play for in-app purchases.

Export data and check refund rules before cancelling.

After cancelling

Recovery options

• You can undo a cancellation during the pending period before the billing period ends to restore access and retain resources.
• Contact Close support promptly if access is unexpectedly suspended or if you need a prorated refund after a Close-initiated termination.

Helpful official links

• Close Help Center - Managing users and cancellation
• Close Terms of Service
• Close official website

Address

Mailing address

P.O. Box 7775 #69574, San Francisco, California 94120-7775, United States.

Support contact

For account-specific billing or cancellation support, use the Help Center links above or the account billing page after logging in to your Close account.