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Cancel CURVE
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Curve service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Curve: Easy Method
What is Curve
Overview
Curve is a fintech service that consolidates multiple bank and credit cards into a single smart card and mobile app. It offers subscription tiers with added features such as higher ATM limits, cashback and travel benefits.
How Curve works
You link existing payment cards into the Curve app and choose which underlying card to use for each payment. Curve acts as an intermediary, simplifying spending and providing additional protections and features under subscription plans.
How to cancel Curve
Cancel via the Curve app or website
- Open the Curve app or sign in at curve.com.
- Go to your account or subscription settings and follow the on-screen cancellation steps.
- Confirm cancellation and keep any confirmation email or screenshot for your records.
Cancel via email, app contact or post
- Email support@curve.com or use the app’s "Contact Us" to request cancellation.
- You may also send written notice by postal mail to Curve’s Dubai address (see Address section).
- For subscriptions bought through Apple or Google, cancel through your Apple ID or Google Play account settings (Curve cannot cancel those directly).
What happens when you cancel
Access and features
When you cancel, you keep access to any prepaid features until the end of the paid period. Features and limits will cease at that expiry time.
Renewal and account data
Cancelling prevents future renewals but does not automatically delete your Curve account or transaction history. You can request account closure separately through support.
Will I get a refund?
14‑day cooling‑off period
If you cancel within 14 days of subscribing (where the tier is eligible), Curve’s terms allow a full refund, minus any physical card delivery costs. See Curve terms for details: Curve Terms.
After the cooling‑off period
- No pro‑rata refunds are provided for unused time after the cooling‑off period.
- Cancellations stop future billing but do not automatically refund prepaid periods.
- Premium tiers (e.g., Pay Pro+) may have minimum terms and no refunds for prepaid periods - check terms before subscribing.
Dispute or unauthorised charges
Curve Customer Protection can provide refunds for unauthorised transactions or non‑receipt of goods, subject to investigation and potential Mastercard chargeback outcomes.
For in‑app purchases via Apple or Google Play, refunds are governed by Apple/Google policies and are handled via those stores.
Curve plans and pricing
Pinned pricing (official currency)
Curve lists plans and pricing in GBP (and sometimes EUR). No official AED pricing is provided for the UAE; AED equivalents depend on current exchange rates.
Official plan table
| Plan | Price (official) | Period | Key features |
|---|---|---|---|
| Curve Pay X | £5.99 / month | Monthly | Free global ATM withdrawals up to £300/month, cashback, competitive FX rates |
| Curve Pay Pro | £9.99 / month | Monthly | Higher FX and ATM limits, 1% cashback at 6 merchants, premium features |
| Curve Pay Pro+ | £17.99 / month | Monthly | Max limits, 1% cashback at 12 merchants, LoungeKey / airport lounge access |
Your consumer rights in United Arab Emirates
14‑day cooling‑off right
UAE law provides a 14‑day cooling‑off period for many distance and online services, during which consumers may cancel and obtain a full refund unless specifically exempted.
Escalation and enforcement
- If Curve does not honour refunds or ignores complaints, escalate to the UAE Ministry of Economy Consumer Protection: UAE Ministry of Economy - Consumer Protection.
- Keep evidence (emails, screenshots, payment receipts) to support any formal complaint.
Supplementary protections
Curve’s Customer Protection is an additional, discretionary layer for disputes over unauthorised charges or non‑delivered goods; it does not replace statutory consumer rights.
Customer experiences
Common negative reports
- Users have reported slow or no responses from support, account locks, and verification (KYC) failures.
- Complaints include suspended services without clear explanation and app crashes during ID confirmation.
Balanced perspective
While many negative reviews cite customer service problems, other users benefit from Curve’s consolidation features and subscription benefits. Experiences vary by account, region and support case outcomes.
Documentation checklist
What to have ready before cancelling
- Account email and Curve app username or customer ID.
- Subscription confirmation or billing receipts showing start date and plan name.
- Any correspondence with Curve support relating to the cancellation request.
For disputes or chargebacks
- Proof of unauthorised transactions (statements, dates, amounts).
- Delivery evidence for disputed purchases (tracking, seller correspondence).
- Identification documents only if requested for KYC or fraud investigations.
Common mistakes
Assuming Curve can cancel store‑billed subscriptions
Do not expect Curve to cancel subscriptions purchased through Apple or Google Play. Those must be cancelled via your Apple ID or Google Play account settings.
Expecting pro‑rata refunds after cooling‑off
Many users assume they will get a partial refund for unused time after cooling‑off. Curve’s policy is generally no pro‑rata refunds - cancellations stop future renewals only.
Not keeping cancellation evidence
Failing to save confirmation emails or screenshots can make disputes harder to resolve. Always retain proof of your cancellation request and any replies from support.
Comparative recap
Quick comparison
The table below summarises how different purchase routes and premium tiers behave for cancellation and refunds.
| Policy area | Subscriptions via Curve (app/website) | Subscriptions via Apple/Google Play |
|---|---|---|
| 14‑day cooling‑off refund | Full refund if cancelled within 14 days (minus card delivery costs) | Refunds subject to Apple/Google store rules |
| Pro‑rata refunds after cooling‑off | Generally no pro‑rata refunds | Subject to store policy; Curve cannot process |
| Minimum term (Pro+) | 6 months (monthly payment minimum) or 12 months (annual); no refund for prepaid | Store purchases follow store billing terms; check receipts |
| How to cancel | In‑app/website, email support@curve.com, or postal notice | Cancel through Apple ID or Google Play account settings |
After cancelling
What to do next
- Keep confirmation of cancellation and the subscription end date for your records.
- Remove or replace underlying cards in the Curve app if you plan to stop using the service.
Useful support and links
- Curve Terms and cancellation info: Curve Terms
- Curve Customer Protection: Curve Customer Protection
- Manage Apple subscriptions: Apple Support - Manage subscriptions
- Manage Google Play subscriptions: Google Play Help - Cancel subscriptions
Address
Curve Dubai office
Burjuman Center, Khalid Bin Al Waleed Street, Dubai P.O.Box: 55904, Dubai
Support email
Primary support contact: support@curve.com