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Cancel FREETRADE
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Freetrade service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Freetrade: Easy Method
What is Freetrade
Overview
Freetrade is a UK-based commission-free trading platform that lets users buy and sell stocks and ETFs and offers subscription add-ons for extra features.
The service is operated by Freetrade Limited and governed by its Terms & Conditions and Help pages on the official website.
Relevance for UAE residents
Freetrade is only available to UK tax residents and generally does not accept or maintain accounts for residents of the United Arab Emirates.
If you live in the UAE or have moved abroad from the UK, Freetrade’s requirements mean you will likely need to close or transfer any existing account.
How to cancel Freetrade
Primary cancellation routes
- In-app chat: open the Freetrade app → Profile icon → Contact us → Send us a message (preferred for fastest response).
- Email: send a cancellation request to hello@freetrade.io; this is the explicit contact address referenced in the Terms & Conditions for cancellation notices.
- Postal letter: you may send written notice to the company address (see Address section below) if you prefer paper communication.
Step-by-step cancellation (recommended)
- Step 1: Check your eligibility and cooling-off period (14 days from service start under Terms & Conditions).
- Step 2: Use in-app chat for fastest handling, or email hello@freetrade.io with your account details and request to cancel.
- Step 3: Confirm whether you want a full account closure, an ISA transfer, or plan cancellation and provide any required identity verification.
- Step 4: Wait for confirmation from Freetrade; follow any instructions to withdraw or transfer cash and investments.
What happens when you cancel
Access and account status
When you request cancellation, Freetrade will process the closure according to its internal procedures and applicable Terms & Conditions.
Access to the account and app features may be restricted while closure or transfers are completed.
Funds and investments
Cash and investments are returned to you after cancellation, subject to any investment losses and proportional charges for services already provided.
ISA transfers and Plan closures may take additional time; follow Freetrade’s instructions for transferring holdings to another provider.
Will I get a refund?
Cooling-off (14 days)
Under Freetrade’s Terms & Conditions (version 4.7), you have a 14‑day cooling-off period to cancel GIAs, ISAs, ISA transfers, and Plans.
If you cancel a Plan within 14 days you are entitled to a refund of the Plan fee, minus any proportionate charge for services already rendered.
After the cooling-off period
- Subscription payments and fees are generally non-refundable after the cooling-off window.
- Refunds where given will exclude investment losses and proportional service charges per the Terms & Conditions.
Freetrade plans and pricing
Pricing availability
No AED-specific pricing is published on official Freetrade sources.
Subscription pricing is listed in GBP on Freetrade’s site; contact Freetrade for the latest details if needed.
Contact for pricing
| Plan | Price | Notes |
|---|---|---|
| Standard / Free | Contact for pricing | Free tier details listed in GBP on the official site; no AED prices available |
| Plus / Subscription plans | Contact for pricing | Subscription fees are published in GBP on Freetrade’s website |
Your consumer rights in United Arab Emirates
Applicability of UAE law
Freetrade is a UK service and does not target UAE residents; UAE consumer protection or e-commerce rules typically will not apply directly to Freetrade contracts.
Because Freetrade requires UK tax residency, UAE-based users are generally not eligible to open or continue accounts.
Practical implications and recommended action
- If you moved from the UK to the UAE, you should notify Freetrade and follow account closure or transfer procedures promptly.
- For investing while in the UAE, use local, UAE‑licensed brokers to ensure you can rely on UAE consumer and financial protections.
Customer experiences
Common positive feedback
- Users often praise the app’s simple interface, easy account setup, and suitability for beginners.
- Many reviewers note helpful tools and generally smooth withdrawal experiences in successful cases.
Common issues reported
- Frequent complaints include FX fees, occasional slow deposit/withdrawal processing, and limited advanced order types.
- Some users report delays or difficulties with cancellations, refunds, or ISA transfers and with customer support response times.
Documentation checklist
What to prepare before you cancel
- Account details: registered email, full name, and account number (if available).
- Proof of identity: passport or national ID if requested for verification during closure.
- Details of any ISA transfers or instructions for where to move holdings (receiving broker details).
Additional documents
- Copies of previous correspondence with Freetrade about the account or subscription (helps when disputing charges).
- Payment receipts for subscription fees if requesting refunds within the cooling-off period.
Common mistakes
Delaying the cancellation request
Waiting beyond the 14‑day cooling-off window may forfeit refund eligibility for Plan fees.
Act promptly if you are within the cooling-off period to preserve refund rights.
Not providing correct transfer details
Incorrect receiving-broker details for ISA transfers cause delays and potential failed transfers.
Always verify destination account identifiers and share them exactly as the receiving broker requires.
Comparative recap
Quick comparison overview
| Feature | Freetrade | Typical UAE‑licensed broker |
|---|---|---|
| Availability to UAE residents | Not available / UK tax residents only | Available; regulated under UAE authorities |
| Cancellation window | 14‑day cooling‑off (per Terms & Conditions) | Varies; check provider terms and UAE consumer rules |
| Refunds | Refund of plan fee within 14 days minus proportionate charges | Depends on provider; local regulation may provide clearer consumer remedies |
| Support channels | In‑app chat, email (hello@freetrade.io), postal | Local brokers usually provide local phone, email, and in‑person support |
After cancelling
Next steps
- Confirm receipt of cancellation and keep written confirmation from Freetrade for your records.
- Monitor bank accounts or receiving broker accounts for returned cash or transferred investments.
Useful official links
- Freetrade Terms & Conditions - details cooling-off and refund rules.
- Freetrade Help Centre - support articles and contact options.
Address
Company head office
Freetrade Limited
145 City Road, London, EC1V 1AZ
Contact email
Primary contact for cancellations and enquiries: hello@freetrade.io