Cancel GOCARDLESS online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Gocardless service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation GoCardless: Easy Method
What is GoCardless
Service overview
GoCardless is a payments platform that helps businesses collect recurring and one-off payments via bank debit (direct debit) channels.
It focuses on simplifying subscription billing, invoicing and bank-to-bank collections across supported regions.
How it is used
Businesses connect GoCardless to their billing systems or use the web dashboard to manage customers, mandates and payments.
The platform provides dashboard and API tools for creating subscriptions, issuing refunds and reconciling payments.
How to cancel GoCardless
Cancel a subscription or mandate (dashboard)
- Sign in to your GoCardless web dashboard.
- Open the customer record for the payer whose subscription or mandate you want to cancel.
- Use the cancel option on the subscription or mandate to stop future payments; this prevents any new scheduled charges.
- Reference: GoCardless - Cancelling a customer’s subscription.
Cancel individual payments and other routes
- Individual payments can only be cancelled while they are still pending submission; once submitted they cannot be cancelled and require a refund process instead.
- Pending payments must be cancelled separately before they are sent for processing; see: Cancelling payments.
- If you need help or cannot access the dashboard, contact GoCardless support via the official Help Center at support.gocardless.com.
What happens when you cancel
Access and future collections
Cancellation of a subscription or mandate stops future scheduled payments from being created or collected under that mandate.
Already-submitted payments are unaffected by cancelling the mandate and will proceed unless cancelled while still pending.
Data and records
Customer records, payment history and mandate details remain accessible in the dashboard for reconciliation and record-keeping.
Businesses should export or save any records they require before closing accounts or when preparing financial reports.
Will I get a refund?
Refund capability and requirements
Refunds can be issued via the GoCardless dashboard or API once the refund feature is enabled for your account.
You can issue full or partial refunds after the account has been granted the refund capability by GoCardless.
Timing, exceptions and processing
By default, refunds are only allowed at least 7 days after the payment charge date as a safety measure; you may request to opt out of this delay by contacting support.
Once processed, funds typically return to customers within 1 - 2 working days. Refunds are processed outside the bank debit network; if a refund bounces it will return to your GoCardless balance automatically.
Reference: Refund a payment, Refund timing and delay, Refunds - processing and bounced refunds.
No automatic “14-day” right
GoCardless does not publish a general automatic 14-day, no-questions-asked refund policy; refunds depend on payment status and feature enablement.
For specific disputes or chargebacks, follow the platform’s guidance and contact support for next steps.
GoCardless plans and pricing
Pricing availability
No official AED-denominated pricing for the UAE is publicly listed for 2024/2025.
Public pricing is typically shown in GBP, EUR or USD depending on region; UAE pricing requires contacting GoCardless sales.
Contact for UAE pricing
| Plan | Price | Notes |
|---|---|---|
| Standard | Contact for pricing | Request AED pricing or region-specific terms from GoCardless sales. |
| Custom / Enterprise | Contact for pricing | Custom pricing and volume discounts available via sales engagement. |
Your consumer rights in United Arab Emirates
Local statutory protections
GoCardless Help Center and terms reference UK/US frameworks and do not explicitly address UAE-specific consumer rights.
Local statutory rights in the UAE - such as cooling-off periods under UAE Consumer Protection law - may apply depending on the transaction and how the service is offered.
How to proceed in the UAE
If you are a consumer in the UAE, consult official UAE consumer-protection resources or seek legal advice to confirm your rights in relation to payments collected via third-party platforms.
General UAE consumer information: UAE Government - Consumer Protection.
Customer experiences
Positive feedback
Many users praise GoCardless for simplifying direct debit collections and for ease of setting up subscriptions.
Some reviews highlight responsive customer support and clear, usable dashboard interfaces.
Negative feedback and common concerns
Recurring complaints include account closures or holds without clear explanations, and difficulty accessing or appealing those decisions.
Other criticisms cover refund difficulties, delayed cash flows, scheduling limitations and disputes during business closures or liquidation events.
Documentation checklist
What to prepare before cancelling
- Account login details and admin access for the GoCardless dashboard.
- Customer record identifiers (customer ID, mandate ID, subscription ID).
- Details of any pending payments you need to cancel separately.
Supporting documents and follow-up
- Transaction receipts or invoices for disputed charges.
- Contact or case reference numbers for any support interactions.
- Bank details if arranging or verifying refunds and reconciliations.
Common mistakes
Assuming cancellation cancels pending payments
Example: cancelling a mandate stops future collections but does not cancel an already-pending payment; that pending payment must be cancelled before submission.
Always check the payment status and cancel pending payments separately where required.
Expecting automatic regional refund rules
Example: assuming a platform-level 14-day automatic refund; GoCardless does not offer that by default and refunds are governed by payment status and account settings.
Check refund capability and any timing delays with support before relying on a specific refund timeline.
Comparative recap
Quick comparison
| Aspect | GoCardless | Typical card gateway (e.g., card processors) |
|---|---|---|
| Cancellation of recurring payments | Cancelled via web dashboard per customer/mandate; stops future debits. | Usually cancelled via gateway dashboard or subscription tools; instant stop of card token charges. |
| Cancelling individual charges | Only while pending submission; after submission, refunds required. | Often possible to void or refund depending on settlement timing and provider. |
| Refund process | Refunds via dashboard/API once enabled; default 7-day restriction unless waived. | Gateways typically support immediate refunds, subject to settlement and processor rules. |
| Regional pricing visibility | No public AED pricing; contact sales for UAE terms. | Many card gateways publish regional pricing or provide localized offers. |
After cancelling
Reconciliation and records
Export transaction and customer records from the dashboard for accounting and audit purposes after cancelling subscriptions or mandates.
Verify bank statements and your GoCardless balance for any outstanding collections or refunds.
Useful official links
Address
Company address
GoCardless Inc., 111 Congress Avenue, Suite 500, Austin, TX 78701.
For account or sales inquiries in the UAE, contact GoCardless via the official Help Center or request sales contact through the website: gocardless.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.