cancellation Loqbox: Easy Method

What is Loqbox

Service overview

Loqbox is a UK-based financial service that helps users save toward goals while building a credit history through a subscription-style savings product.

The product is delivered online and reports to credit reference agencies, and it is currently offered in the United Kingdom, Channel Islands and Isle of Man.

How it works in brief

Users deposit funds on a subscription schedule into a locked Save, which is reported as a positive credit record while the money is held.

Membership and optional Extra Services are managed from the Members’ Area on Loqbox’s website.

How to cancel Loqbox

Preferred online method

• Log in to your Loqbox account via loqbox.com.
• Go to Account → Membership → Manage membership and choose the appropriate option (for yearly plans choose “Loqbox Lite” to downgrade).
• To cancel Loqbox Save specifically: Account → Save → Settings → Unlock my Loqbox Save, then follow the on-screen steps.

Alternative methods (email and post)

• You can cancel Extra Services or membership by emailing Loqbox customer support (use the official support pages linked below for contact details).
• Postal notices can be sent to Loqbox Technology UK Limited at the address given in the Address section; include your account details and a clear cancellation request.

What happens when you cancel

Access and membership status

If you cancel, your membership remains active until the end of the current billing term unless you cancel within the 14-day cooling-off period.

Canceling membership requires you to cancel all Extra Services you are using first.

Data and reporting

If you unlock or cancel your Loqbox Save within the 14-day cooling-off period, Loqbox will not report credit data from that Save to credit reference agencies.

Outside the cooling-off period, reporting already submitted to credit agencies will remain as per normal credit reporting processes.

Will I get a refund?

14-day cooling-off rule

Loqbox provides a 14-day cooling-off period from signup. If you cancel within this period you will automatically receive a refund even if features were used.

Refunds for cancellations within 14 days are returned to the card used to pay.

Refund timing and limits

• If you cancel and a payment has already been taken, refunds can take up to 12 working days to appear in your account.
• Same-day cancellations may show refunds in around 5 - 7 working days, depending on your bank’s processing times.
• After the 14-day cooling-off period, refunds are not generally available; your membership stays active until the end of the billing term.

Loqbox plans and pricing

Availability note

Loqbox is currently available in the United Kingdom, Channel Islands and Isle of Man.

There is no official AED pricing or UAE availability as of 2024/2025.

Contact for current pricing

Your consumer rights in United Arab Emirates

General protections

UAE consumers are protected under national consumer protection frameworks and can raise complaints about unfair commercial practices or unresolved disputes.

Contract terms, refunds and misleading claims are covered by local consumer protection provisions and enforcement bodies.

Practical steps for UAE residents

• Check your bank/card provider’s dispute and chargeback procedures if you were charged unexpectedly.
• If you cannot resolve the issue directly with Loqbox, consider filing a complaint with the UAE Ministry of Economy’s consumer protection department or your local consumer authority.

Customer experiences

Positive feedback

Many users praise Loqbox for being user-friendly, motivating and effective at building credit while saving.

Users frequently mention clear progress tracking, helpful guidance and successful improvements in credit scores over time.

Negative feedback and common issues

Some customers report difficulty canceling and delayed refunds, including cases where they were still charged after attempting to close Save.

A small number of users have noted initial credit score dips (which Loqbox states can be normal) and isolated allegations around refunds or account issues.

Documentation checklist

Before you cancel

• Account email address and username
• Payment method details (last 4 digits of card) and date of charge
• Membership type (monthly or yearly) and any Extra Services in use

If requesting a refund or disputing a charge

• Screenshots of account status, cancellation screens and payment receipts
• Dates and timestamps of communications with support
• Your preferred contact details and postal address if sending a written cancellation

Common mistakes

Forgetting to cancel Extra Services

One common error is cancelling membership without first cancelling Extra Services; Loqbox requires Extra Services to be cancelled to terminate membership fully.

Always check the Members’ Area for active services before completing cancellation to avoid continued charges.

Expecting immediate refunds after 14 days

Some users assume refunds are possible after the cooling-off period; after 14 days Loqbox’s policy is generally no refunds and access continues until term end.

Also, allow bank processing times when awaiting a refund - delays are often due to your bank, not Loqbox.

Comparative recap

Quick comparison table

After cancelling

What to check immediately

Keep screenshots or confirmation emails that show the cancellation or Unlock Save action for your records.

Monitor your bank or card statement for the expected refund timeframe if you cancelled within 14 days.

Useful official links and next steps

• Members’ Agreement: Loqbox Members’ Agreement
• Support and cancellation articles: How do I cancel my yearly plan?
• Refund and cancellation policy overview: Refunds and cancellations

Address

Company address

Loqbox Technology UK Limited

Henleaze Business Centre, Henleaze, Bristol, England BS9 4PN, United Kingdom

Contact reminder

If you are in the UAE and need further help with a charge or dispute, keep your documentation and contact your card issuer and local consumer protection authority in parallel with contacting Loqbox support.