Cancellation service #1 in Australia
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Rappi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Rappi: Easy Method
What is Rappi
Service overview
Rappi is an on-demand delivery platform that connects users with couriers to deliver food, groceries and other items. It started in Latin America and operates as an app-based marketplace for merchants, couriers and customers.
Rappi in the UAE (context)
Rappi has a local presence in the UAE with an office in the Dubai Airport Free Zone, but public-facing documentation specific to UAE cancellation and refund terms is limited or not found. This guide combines typical Rappi workflows with UAE-relevant practical advice.
How to cancel Rappi
Cancel an active order (in-app)
- Open the Rappi app and go to Orders / Current order.
- Select "Cancel Order" (or similar) and follow the confirmation prompts.
- Open the in-app chat or support conversation and explain the reason (e.g., wrong item, incomplete delivery).
- Keep screenshots of the order page and chat confirmation for records.
Cancel a subscription or recurring service
- Check Account or Settings in the Rappi app or website for a subscription or "Rappi Prime" option.
- If no in-app option exists, contact support by the app chat or use the local office address for written cancellation requests.
- Allow time for the provider to confirm cancellation and stop future renewals; keep confirmation evidence.
What happens when you cancel
Immediate effects
For orders: canceling before the courier picks up may stop the delivery and trigger a refund process (if eligible).
If the courier is already en route or the merchant has prepared the order, cancellation may be limited or not possible and charges may still apply.
Account and subscription effects
Subscription cancellation typically stops automatic renewals but does not necessarily refund past charges without a separate refund claim.
Rappi retains transaction and account records as required by its operations and legal obligations; request specifics from support if needed.
Will I get a refund?
Refund policy summary
No official Rappi UAE refund policy was located in public sources for 2024/2025. Refunds depend on the reason for cancellation and internal review by Rappi, the merchant and the payment processor.
User-generated sources (not UAE-specific) indicate refunds, when granted, may take up to 15 business days to reach a bank account.
Common exceptions and steps
- Refunds are more likely if the merchant or courier is at fault (wrong item, missing item, failed delivery).
- Keep evidence: order screenshots, photos of the issue, chat transcripts and bank statements.
- Open an in-app support ticket and request a refund; escalate with documented evidence if needed.
Rappi plans and pricing
Available pricing information
No verified subscription or recurring pricing for Rappi in the UAE (e.g., Prime/Turbo) was found for 2024/2025.
For current plan details or promotional offers, contact Rappi directly via their official channels.
| Plan | Price (UAE) | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Rappi official site - inquire about local UAE offers |
Your consumer rights in United Arab Emirates
Legal framework (overview)
UAE consumer protection laws, such as Federal legislation covering unfair commercial practices, apply to goods and services supplied in the UAE. These laws aim to protect consumers from deceptive practices and unsafe goods.
No explicit 14-day digital-service cooling-off rule specific to app delivery services was identified in the public sources used for this guide.
Practical steps if you have a dispute
- Document the issue: order ID, times, photos and chat logs.
- Raise the complaint first with Rappi via the app support channel and request written confirmation.
- If unresolved, consider filing a complaint with UAE consumer authorities or seeking mediation under local consumer protection procedures.
Customer experiences
Common negative reports
Public user reports (global, not UAE-specific) frequently cite delivery delays, missing or incorrect items, difficulty contacting human support and slow or failed refunds.
These patterns suggest persistence and documentation are important when seeking resolution.
Reported positives and limitations
While local positive testimonials for Rappi UAE were not clearly found, typical strengths of on-demand platforms include convenience and fast local delivery when operations run smoothly.
Availability and service quality may vary by city, merchant and time of day.
Documentation checklist
Essential items to collect
- Order ID and date/time of the order.
- Screenshots of the order page, item list and delivery status.
- Photos showing damaged, incorrect or missing items.
- Chat transcripts or support ticket IDs from the Rappi app.
- Bank card statement entries showing charges.
How to use these documents
- Attach evidence to your in-app support request and keep copies for escalation.
- Use timestamps and sequential screenshots to build a clear chronology of the issue.
Common mistakes
Waiting too long to report problems
Waiting to report an issue reduces the likelihood of a successful refund or reversal. Report missing or incorrect items immediately via the app.
Capture photos and screenshots before discarding packaging or evidence.
Not documenting conversations
Relying on verbal promises or failing to save chat transcripts hinders escalation. Always save in-app messages and support ticket numbers.
Assume bank processing times vary and plan follow-ups if refunds are delayed beyond initial estimates.
Comparative recap
Quick method comparison
| Method | How to start | Pros | Cons |
|---|---|---|---|
| Cancel in-app (order) | Orders > Cancel Order > Confirm | Fast, immediate action; keeps trace in app | May be limited if courier already assigned |
| In-app support chat | Open order > Help or Chat with support | Creates a ticket and a transcript | Response times vary; may be automated initially |
| Subscription cancellation | Account/Settings or written request | Stops future renewals | May require additional steps to get refunds |
Takeaway
Use the in-app cancellation and support flow first, document everything and escalate with evidence if refunds or adjustments are delayed.
After cancelling
Follow-up actions
Save confirmation numbers, screenshots and any messages from support. Track your bank statement for refunds and note expected processing times.
If you do not see a refund within the expected timeframe, follow up again in the app and attach documentation.
Helpful official links
- Rappi official website - start here for general support and contact options.
Address
Local office
Office #2W 105 Dubai Airport Free Zone P.O. Box 371845 Dubai, U.A.E
Contact note
Use the Rappi app support channel as the primary route for order cancellations and refund requests; retain the physical address for formal written correspondence if required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.