Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Razorpay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Razorpay: Easy Method
What is Razorpay
Overview
Razorpay is a payment aggregator and gateway that enables businesses to accept and process online payments across multiple methods such as cards, bank transfers, wallets, and other local methods.
Role in payments
Razorpay acts as the facilitator that routes payments between customers, merchants, and banks. It is not the merchant of record for purchases and does not make decisions about product or service cancellations.
How to cancel Razorpay
If you are a customer (buyer)
- Contact the merchant or business where you made the purchase to request a cancellation or refund.
- Provide the merchant with payment references: order ID, payment ID, date, amount, and any receipt or screenshot.
- Ask the merchant for a refund initiation confirmation and an expected timeline for credit to your account.
If you are a merchant or account owner
- Login to your Razorpay Dashboard and navigate to Subscriptions or Payments to locate the customer transaction or mandate you want to cancel.
- Use the dashboard controls to cancel a subscription/mandate or initiate a refund where applicable.
- If you cannot perform the action in the dashboard, raise a support request via email (for example support@razorpay.com or contact@razorpay.com) or through the dashboard support/help center for tracking.
What happens when you cancel
Access and services
When a merchant cancels an order or subscription, access to the merchant’s product or service will be governed by that merchant’s terms and policies.
Razorpay itself does not automatically revoke or restore product access - those actions must be taken by the merchant.
Renewals and data
Cancelled subscriptions stop future billing according to the merchant’s cancellation action and the subscription terms.
Payment records and transaction data remain available to the merchant and to Razorpay for reconciliation and regulatory record-keeping.
Will I get a refund?
Who decides refunds
Refunds are handled by the merchant at their discretion and are routed back to the original payment method.
Razorpay does not decide merchant refund policies; it only facilitates the refund flow once the merchant initiates it.
Timing and exceptions
- Once the merchant initiates a refund, it typically takes 7 - 10 business days to be credited to the customer's account. Razorpay refund guide
- Typical timing varies by payment method: cards 5 - 10 days, net banking 2 - 10 days, wallets 0 - 3 days, UPI 2 - 7 days. Note original payment processor rules may apply.
- Normal refunds via Razorpay generally have no additional processing fee, but original transaction fees and taxes (e.g., GST) are non-refundable in many cases.
Razorpay plans and pricing
Available pricing information
No official AED-denominated retail pricing for Razorpay in the United Arab Emirates is publicly listed for 2024/2025.
Percentage-based transaction fees are typically used, and specific AED pricing or subscription plans generally require direct contact with Razorpay sales.
Contact for official pricing
Contact Razorpay directly for a quote and AED pricing details through the Razorpay website or sales channels.
| Plan / Item | Price (AED) | Notes |
|---|---|---|
| Transaction fees | Contact for pricing | Percentage-based fees; contact Razorpay for AED rates. |
| Subscription / Monthly plans | Contact for pricing | Not publicly listed; enterprise pricing available on request. |
| POS / Hardware | Contact for pricing | Hardware pricing and fulfilment require direct confirmation. |
Your consumer rights in United Arab Emirates
General consumer protections
UAE consumer protection laws provide rights such as protection from defective goods and, in some cases, cooling-off periods for certain purchases or services.
Specific statutory rights depend on the product or service and the merchant’s stated terms.
How this applies to Razorpay transactions
- Razorpay is a payment facilitator; statutory consumer remedies (refunds, returns) must be sought from the merchant offering the goods or services.
- If the merchant does not respond or refuses a lawful refund, consumers may raise disputes through their issuing bank (chargeback) or pursue complaint routes with UAE consumer authorities.
- For information on UAE consumer guidance, see the UAE government consumer protection pages: UAE consumer protection - u.ae.
Customer experiences
Positive feedback
Some UAE users report that Razorpay improves checkout conversion and offers a flexible set of payment methods and a straightforward interface.
Positive notes often focus on ease of integration and support for international payments.
Negative feedback
- Complaints include slow or unresponsive customer support, delayed settlements, withheld funds, and issues with hardware fulfilment.
- Users have reported unexpected holds on payments, difficulties with refunds, and frustration with KYC or sudden account actions.
Documentation checklist
For customers requesting a cancellation or refund
- Order ID, payment ID, transaction date, and amount.
- Receipt, invoice, or screenshot of the transaction confirmation.
- Merchant contact details and any chat or email correspondence requesting the cancellation.
For merchants handling cancellations
- Customer identifier, subscription/mandate ID, and internal order reference.
- Proof of cancellation action and refund initiation log from the Razorpay Dashboard.
- Bank/settlement receipts if refunds are processed outside the platform for reconciliation.
Common mistakes
Expecting Razorpay to cancel for you
Many customers try to contact Razorpay directly for cancellations that must be processed by the merchant. This delays the process.
Always open a cancellation request with the merchant first and get confirmation of refund initiation.
Missing or incorrect references
Submitting a cancellation without order IDs, payment IDs, or clear proof slows merchant processing and reconciliation.
Keep screenshots and copy the exact reference numbers when you contact the merchant or your bank for a dispute.
Comparative recap
Quick comparison overview
The table below summarizes how Razorpay typically compares on key points merchants and customers care about in the UAE context.
| Feature | Razorpay | What to expect / Alternatives |
|---|---|---|
| Role | Payment aggregator / gateway | Similar to other gateways (Stripe, Adyen); merchant manages product/service issues |
| Refund handling | Merchant-initiated; routed to original payment method | Timing varies by method; card/netbanking/UPI/wallet timings similar across gateways |
| Support experience | Mixed reviews: integration praised; support and holds criticized | Support quality varies by provider and plan; enterprise SLAs often better |
| Pricing transparency | No public AED retail plans; percentage fees common | Many providers publish local pricing; contact required for exact AED rates |
After cancelling
Follow-up steps
- Get written confirmation from the merchant that the cancellation and refund were initiated.
- Track the refund timeline and keep all communication and receipts until funds are received.
Escalation and useful links
- If the merchant does not respond, contact your issuing bank to open a dispute or chargeback.
- Razorpay refund and customer resources: Customer refunds - Razorpay
- Razorpay terms and policies: Razorpay Terms
- UAE consumer protection information: UAE consumer protection - u.ae
Address
Razorpay corporate address
1st Floor, SJR Cyber, 22, Laskar Hosur Road, Adugodi, Bangalore, Karnataka - 560030
Contact channels
- For merchant dashboard support, use the Razorpay Dashboard support options or official support emails as provided in your account.
- For sales or pricing in the UAE, contact Razorpay sales via the official website to request AED pricing and service terms.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.