Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Rcbc service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Rcbc: Easy Method
What is Rcbc
Overview
Rcbc (Rizal Commercial Banking Corporation) is a Philippines‑based bank offering retail banking, credit cards, loans, and digital banking apps (Pulz, DiskarTech, RCBC Digital).
Rcbc does not publish a specific "RCBC UAE" product line or pricing in AED; its consumer channels and primary branches are based in the Philippines.
Presence in UAE context
There is no verified, dedicated RCBC branch or UAE‑specific cancellation policy found in public sources for customers located in the United Arab Emirates.
UAE residents who use RCBC products (for example while living abroad or holding Philippine accounts) should use RCBC international contact channels or web support to manage accounts.
How to cancel Rcbc
Preferred and accepted methods
- Phone call: fastest and most direct method according to available guidance.
- E‑mail, postal mail, or visiting a branch (if accessible) are alternative methods for formal cancellation requests.
Step‑by‑step cancellation (practical guide)
- Call RCBC Credit Cards hotline: +63‑2‑8888‑1888 (or toll‑free in the Philippines 1‑800‑10‑888‑1888) and state you want to cancel. Provide full name and card/account number.
- If you cannot call, send a written cancellation request by e‑mail or recorded post to RCBC customer support. Keep copies of all communications.
- Ask for a written confirmation number, a final statement showing zero balance or outstanding amount, and the effective cancellation date.
- If you are in UAE, use international dialing or email and expect cross‑border processing times; request a timeline for completion.
What happens when you cancel
Account and access
Access to the cancelled card or service is typically disabled on or after the effective cancellation date provided by RCBC.
Digital app access may remain for other active accounts; confirm which product or card is being cancelled to avoid loss of unrelated services.
Renewal, fees and data
Recurring fees or annual charges should stop after cancellation, but pending or pro‑rated fees may still be billed until final accounting is complete.
RCBC will retain transactional records as required by law; request written confirmation of account closure and any data retention policies if needed.
Will I get a refund?
Official policy status
No RCBC UAE refund policy was located in public sources. There are no UAE‑specific references to a 14‑day refund right or local refund terms for RCBC.
Refund availability depends on the product, local rules, and RCBC’s internal policies for the specific service or fee charged.
Common exceptions and what to do
- Request refund for unauthorized or duplicate charges - report immediately and keep evidence.
- Ask for pro‑rated reimbursement of pre‑paid fees where applicable; require written confirmation of eligibility or denial.
- If a refund is delayed, escalate with RCBC customer service and keep all correspondence for potential regulator complaints.
Rcbc plans and pricing
Pricing summary
No RCBC product pricing in AED for the UAE was found in verified sources.
RCBC digital banking apps are publicly noted as free; credit card fees are published in PHP or USD for Philippine service terms.
How to obtain precise pricing
- Contact RCBC directly for AED pricing or foreign use fees relevant to UAE residents.
- Request a written schedule of fees and foreign currency conversion charges before cancelling or closing accounts.
| Product / Plan | Price (AED) | Notes |
|---|---|---|
| Digital banking apps (Pulz, DiskarTech, RCBC Digital) | Free | Verified as free for app download/use; country restrictions may apply |
| Credit cards, accounts, loans | Contact for pricing | Fees generally published in PHP or USD; no AED pricing found |
Your consumer rights in United Arab Emirates
General UAE consumer protections
The UAE has federal consumer protection rules that provide rights to accurate information, fair treatment, and complaint mechanisms.
Federal Decree‑Law on consumer protection and local economic departments support consumer complaints and mediation.
How to escalate in UAE
- File complaints with the UAE Ministry of Economy consumer protection portal for marketplace issues: economy.gov.ae.
- Contact the Central Bank of the UAE for banking complaints and regulatory oversight: centralbank.ae.
- Keep clear records (emails, dates, call logs) - these will be required when lodging official complaints.
Customer experiences
Reported issues
Publicly reported problems (Philippines context) include app instability, slow performance, and login or card registration failures.
Customer service complaints include long hold times, inconsistent responses, and delays or difficulties with fee reversals.
What UAE customers should expect
- Expect cross‑border delays if dealing with a Philippines‑based support center; ask for estimated timelines.
- Prepare documentation and escalate to regulators in the UAE if resolution is not timely or satisfactory.
Documentation checklist
Essential documents to prepare
- Valid photo ID (passport or UAE ID if available) and the RCBC account/card number.
- Copies of the card, recent statements, and any relevant receipts or disputed transactions.
Supporting materials to strengthen your case
- Written cancellation request (email or signed letter) with date and clear instruction to close or cancel.
- Call logs, reference numbers, screenshots of app errors, and copies of correspondence with RCBC.
Common mistakes
Delaying documentation
Waiting to gather proof can weaken a dispute. Start by calling to notify RCBC, then follow with written confirmation.
Always request and retain a cancellation reference or confirmation number at the time of the call.
Assuming local rights apply
Assuming the bank will offer UAE‑style consumer protections or refund terms can lead to surprises; RCBC terms may reflect Philippine rules.
Clarify which jurisdiction applies to your account and which regulator will handle complaints before relying on local expectations.
Comparative recap
Quick comparison table
| Topic | Rcbc (UAE context) | Typical UAE bank |
|---|---|---|
| Cancellation methods | Phone, email, post, branch (Philippines‑based numbers); phone preferred | Phone, branch, secure online requests; local branches in UAE often available |
| Refund policy | No UAE‑specific refund policy found; case‑by‑case | Often clear published refund/chargeback procedures and local consumer protections |
| Pricing transparency | No AED pricing found; apps free; card fees in PHP/USD | Fees published in AED and regulated locally |
| Customer support | Reported delays and inconsistent responses in public reviews | Local UAE banks often offer local call centers and branch support |
After cancelling
Immediate actions
- Keep the written confirmation and final statement showing a zero or final balance.
- Monitor your account for any unexpected post‑cancellation charges for at least one or two billing cycles.
Useful official links
- RCBC official website: rcbc.com
- Central Bank of the UAE (banking complaints): centralbank.ae
- UAE Ministry of Economy (consumer protection): economy.gov.ae
- Al Etihad Credit Bureau (UAE credit records): aecb.gov.ae
Address
RCBC head office (Philippines)
Yuchengco Tower 1, RCBC Plaza, 6819 Ayala Avenue corner Sen. Gil Puyat Avenue, Makati City 0727 Philippines.
For credit card support, use the RCBC Credit Cards hotline: +63‑2‑8888‑1888 (or toll‑free in the Philippines 1‑800‑10‑888‑1888).
Notes for UAE residents
If you are in the UAE, contact RCBC via the international phone number or official website and allow additional processing time for cross‑border requests.
Keep all records of communication and consider escalating unresolved issues to the UAE Central Bank or Ministry of Economy consumer protection services.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.