Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Spriggy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Spriggy: Easy Method
What is Spriggy
Overview
Spriggy is a digital banking and pocket‑money platform for families that combines a parent-managed app with prepaid Visa cards for children and teens.
It focuses on teaching financial skills, offering parental controls, savings goals and real‑time monitoring through the Parent and Child apps.
Primary features
Features include prepaid cards, allowance and chore management, savings goals and spending controls designed for kids and families.
Membership is paid (annual plans) and the service is managed through the Spriggy app or customer support channels.
How to cancel Spriggy
Cancel using the Spriggy app (fastest)
- Open the Spriggy app and sign in with the Parent account.
- Go to Settings → Spriggy membership → Membership details → Cancel Spriggy.
- Follow the on‑screen prompts to confirm cancellation and receive confirmation in the app.
If you cannot cancel in the app
- Use the in‑app chat or web chat and request cancellation from a support agent.
- If a membership fee is deducted while your request is being processed, Spriggy will refund that fee.
- For written correspondence or postal queries, you can use the postal address in the Address section below.
Official cancellation guidance is available on the Spriggy Help Centre: Spriggy Help - How do I cancel my Spriggy Family membership?.
What happens when you cancel
Account and access
On cancellation, your Spriggy Family membership stops future renewals and premium features tied to the membership.
Parent and child app access for basic viewing may remain for a short time; check confirmation message for exact timing.
Funds, cards and data
- Remaining funds in the Parent Wallet and on children’s prepaid cards are handled as a refund or subject to a cancellation fee (see next section).
- Linked cards may be deactivated; save any records you need before cancellation is final.
- Spriggy retains account records as required by its policies - request data export if needed via support.
Will I get a refund?
Refunds and remaining balance policy
When you cancel, remaining funds are returned to your connected account if the total balance is over USD 10 (approx. AED 37).
If USD 10 or less remains, Spriggy may apply a cancellation fee up to that remaining amount instead of issuing a refund.
Other refund considerations
- There is no explicit 14‑day statutory “cooling‑off” refund mentioned in Spriggy’s publicly available cancellation guidance.
- If a renewal fee is charged while your cancellation request is being processed, Spriggy’s help guidance states they will refund that fee.
- Replacement card fees or other service fees may still apply per Spriggy’s terms.
Spriggy plans and pricing
Plan overview
Below are estimated converted prices in AED. Actual billing is in USD and your final AED charge depends on your card issuer’s exchange rate and fees.
Prices shown are approximate conversions and may change; always check your billing statement for the exact USD charge.
Billing & fees
Spriggy bills in USD; your card may add a currency conversion fee (typically around 3.5%) and your bank’s exchange rate applies.
Replacement card and cancellation fees (examples ~AED 37) may also be charged per Spriggy’s terms.
| Plan | Price (approx. AED) | Period | Features |
|---|---|---|---|
| Single‑child annual membership | ≈ AED 220 / year (≈ AED 18.30/month) | Annual (equiv. monthly shown) | Access for 1 child, prepaid Visa card, parental controls, savings goals, SPRK Mode, 30‑day trial |
| Multi‑child (2 - 6) annual membership | ≈ AED 286 / year (≈ AED 23.80/month) | Annual (equiv. monthly shown) | Access for 2 - 6 children; includes single‑child features for multiple child accounts |
Your consumer rights in United Arab Emirates
General consumer protection
UAE consumer protection covers unfair business practices, misleading terms and failure to deliver services as described.
If you believe a provider breached terms or charged incorrectly, you may file a complaint with UAE government consumer channels.
How to escalate in the UAE
- Start with Spriggy support and keep records (chat transcripts, receipts, screenshots).
- If unresolved, lodge a complaint via the UAE government consumer portal: UAE Consumer Protection (u.ae).
- For telecom or mobile activation issues (Spriggy Mobile), contact the UAE regulator: TDRA (Telecommunications and Digital Government Regulatory Authority).
Customer experiences
Positive feedback
Many parents praise Spriggy for an intuitive interface, helpful financial‑education features and easy allowance management.
Reported benefits include transparent monitoring, goal setting for kids and simple parental controls.
Negative feedback
Some users report issues with mobile services (Spriggy Mobile), customer support delays and app reliability problems in reviews.
Others feel the annual fee is not competitive compared with free bank options or interest‑bearing alternatives.
Documentation checklist
What to have before you cancel
- Parent account email and login details.
- Last payment receipt or billing date and last 4 digits of the card used.
- Screenshots of the membership page or any error messages if cancellation fails in‑app.
Optional supporting documents
- Proof of identity if requested by support for verification.
- Postal address or written request details if you send a letter to the PO Box.
Common mistakes
Logging in with the wrong account
Attempting to cancel from a child account or a secondary profile can fail. Always use the Parent login to cancel the membership.
Double‑check you are in the Parent account Settings before starting the cancellation flow.
Not confirming refunds or balances
Customers sometimes overlook the remaining balance rule (refunds only if over USD 10); small balances may be taken as a cancellation fee.
Always check your Parent Wallet and card balances and request confirmation of the refund destination when cancelling.
Comparative recap
Quick comparison
The table below summarises Spriggy’s offering versus common alternatives to help evaluate value and trade‑offs.
How to use this recap
Use the points to compare fees, educational features and refund handling before you cancel or switch services.
| Aspect | Spriggy | Bank‑based / Free alternatives |
|---|---|---|
| Price | Annual fee (approx. AED 220 - 286); billed in USD | Often free or no annual fee; may lack kid‑focused features |
| Features | Prepaid cards, parental controls, savings goals, education tools | Basic accounts offer transfers and cards; advanced features vary by bank |
| Refunds on cancellation | Remaining funds refunded if > USD 10; small balances may be retained as fee | Bank accounts typically return balances on account closure; terms vary |
After cancelling
What to check immediately
- Confirm cancellation receipt or chat transcript from Spriggy support.
- Verify the refund (if eligible) has been processed to your connected account and check for any remaining card deactivations.
Helpful links and follow up
If you need to review Spriggy’s cancellation guidance, see: Spriggy Help - How do I cancel my Spriggy Family membership?.
For UAE escalation and consumer advice, use the government portal: UAE Consumer Protection.
Address
Spriggy postal address
Spriggy Mobile (postal): PO Box R1919, Royal Exchange, NSW 1225, Australia.
For online support, start via the Spriggy app or the Spriggy website: spriggy.com.au.
Regulatory contacts (UAE)
For telecommunications or unresolved mobile service complaints, contact TDRA: tdra.gov.ae.
For general consumer protection guidance in the UAE, see: u.ae - Consumer Protection.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.