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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Topstep service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Topstep: Easy Method
What is Topstep
Overview
Topstep is a trading evaluation and funded-account platform that lets traders prove their skills in a simulated environment before receiving a funded account. It is subscription-based and uses trading rules, simulated capital, and evaluation cycles to qualify traders for funding.
Who uses it
Retail traders seeking funded accounts, educators, and those who want structured rules and community features (TopstepTV, dashboards). Subscriptions provide access to trading combines, dashboards, and support resources.
How to cancel Topstep
Main cancellation channels
Accepted cancellation methods include the Topstep web dashboard, website chat (Windy AI assistant), the help/contact form, or phone support. Chat via Topstep’s site is generally the fastest way to get acknowledgement and routing.
Step-by-step cancellation (Web Dashboard)
- Log in to your Topstep account at Topstep.
- Go to My Profile → Billing (or Billing in the new dashboard).
- Legacy dashboard: hover over the active Trading Combine, click the three vertical dots, choose “Cancel Subscription” or “Cancel & Close Immediately.”
- New dashboard: in Billing, click the “x” next to the subscription ID to cancel.
- Note the difference: legacy cancellation lets you use available resets until the cycle end; new-dashboard cancellation is permanent and cannot be undone.
Cancel via chat, email or phone
- Use the website chat (Windy AI assistant) for immediate acknowledgement and routing to support; request cancellation and save the chat transcript.
- If you prefer, submit a request via Topstep Help/contact form and keep the ticket ID or confirmation email.
- Phone support may be available; ask for a confirmation reference and record the time/date of the call.
App Store / Google Play notes
- Topstep cancellations are handled primarily via the Topstep web dashboard, not through mobile app stores.
- Do not rely on App Store / Google Play subscription controls unless Topstep explicitly instructs you to do so.
What happens when you cancel
Access and service end
Cancellation stops future renewals according to the dashboard action taken. If you used the legacy cancel option, you may retain access until the current billing cycle ends.
Using the new-dashboard cancel is typically immediate and permanent; you may lose access to the Trading Combine and related tools right away.
Data, resets and account state
Legacy cancellations usually allow use of remaining resets until cycle end; new cancellations cannot be reversed and will not preserve resets.
Topstep retains account records for administrative reasons; save any dashboards, statements, or trade logs you need before cancelling.
Will I get a refund?
General refund policy
Topstep’s standard policy is that subscription fees already billed are non-refundable for the current billing period.
This means once a renewal charge is posted you should generally expect no automatic refund under the company policy.
Exceptions and UAE consumer rights
- Limited 14-day satisfaction guarantee: first-time users who meet the conditions (no trading activity and request within 14 days) may be eligible for a refund of one monthly renewal - confirm eligibility with support.
- Other fees such as resets, activation fees, and market-data subscriptions are typically non-refundable, even if purchased in error.
- Under UAE consumer protection rules, you may have a 14-day cooling-off right for digital subscriptions; this can provide additional grounds for a refund if applicable to your purchase.
How to request a refund or dispute a charge
- Contact Topstep support via chat or the help form and request a refund; save all confirmation messages.
- If you believe a charge is unauthorized or incorrectly handled, contact your bank or card issuer to dispute the charge (chargeback), noting UAE consumer protections.
- Keep documentation: receipts, timestamps, screenshots, and support transcripts to support your claim.
Topstep plans and pricing
Current monthly plans (USD shown source)
Prices below are sourced in USD and shown as approximate AED equivalents using an estimated USD→AED rate (~3.68). Exact AED at checkout may vary and local taxes (5% VAT) may apply.
Pricing table
| Plan | Approx. Price (AED) / USD | Billing Period | Key features |
|---|---|---|---|
| 50K Buying Power - Standard Path | ≈ AED180.55 / USD49 | Monthly | Entry-level Trading Combine; $129 Activation Fee when funded |
| 50K Buying Power - No Activation Fee Path | ≈ AED328.75 / USD89 | Monthly | Skip activation fee when funded |
| 100K Buying Power - Standard Path | ≈ AED367.40 / USD99 | Monthly | Higher buying power; $129 Activation Fee when funded |
| 100K Buying Power - No Activation Fee Path | ≈ AED508.55 / USD139 | Monthly | Skip activation fee when funded |
| 150K Buying Power - Standard Path | ≈ AED555.75 / USD149 | Monthly | Largest account size; $129 Activation Fee when funded |
| 150K Buying Power - No Activation Fee Path | ≈ AED709.25 / USD189 | Monthly | Skip activation fee when funded |
Your consumer rights in United Arab Emirates
14-day cooling-off and cancellation
UAE consumer protection and e-commerce regulations typically provide a 14-day cooling-off period for digital goods and subscriptions. This can allow cancellation and refund requests within 14 days of purchase.
This local right may override Topstep’s stated no-refund policy for consumers located in the UAE.
Transparency and dispute options
- Topstep must provide clear cancellation and refund terms during signup; lack of clear notice could be non-compliant under UAE rules.
- If you face unauthorized billing or unsatisfactory support, you can dispute charges with your payment provider and seek redress through UAE consumer protection authorities.
- Persistent lack of support or failure to comply can be reported to UAE consumer agencies; keep documentation for complaints.
Customer experiences
Positive feedback
- Many users praise helpful and professional support agents and on-time payouts for those funded.
- Users like the transparent rules, community features (TopstepTV), dashboards and educational tools.
Negative feedback
- Common complaints include occasional platform glitches, connectivity or execution issues on TopstepX, and confusing cancellation paths.
- Some customers report billing after attempting to cancel, delayed withdrawals, or unsatisfactory dispute handling.
Documentation checklist
Before you contact support
- Account email and username used to subscribe.
- Subscription ID or billing reference from your dashboard Billing page.
- Payment receipt or bank/card statement showing the charge.
What to collect during/after cancellation
- Chat transcript or ticket ID confirming cancellation request and time/date stamp.
- Screenshots of the dashboard showing subscription status and any error messages.
- Any follow-up emails or confirmation messages from Topstep support.
Common mistakes
Assuming app-store cancellation applies
Many users assume cancelling via the App Store / Google Play cancels Topstep billing; Topstep handles subscriptions primarily via its web dashboard, so verify cancellation in your Topstep Billing page.
Not saving confirmation and timing errors
Failing to save a cancellation confirmation or transcript is a frequent mistake and can make refunds or disputes harder.
Also, cancelling too close to a renewal without confirmation can result in another charge - always confirm the cancellation status and date.
Comparative recap
| Feature | Web Dashboard | Mobile App Stores | Support Chat / Email / Phone |
|---|---|---|---|
| How to cancel | Cancel in Billing or via three-dot menu (legacy) / “x” by subscription (new). | No direct cancellation guidance; not primary method. | Request cancellation and save transcript; Windy chat is fastest. |
| Refund likelihood | Generally non-refundable; limited exceptions (14-day guarantee). | Does not change Topstep refund policy. | Can request exceptions; save written confirmation. |
| State change permanence | Legacy: may retain resets until cycle end. New: permanent and irreversible. | May not reflect Topstep’s internal cancellation. | Support can clarify which cancellation type applies. |
| Common issues | Confusion between legacy/new dashboard actions. | Misunderstanding about store-managed subscriptions. | Delays in replies or missing confirmation if not saved. |
After cancelling
What to check immediately
- Confirm subscription status on Billing page and keep any cancellation IDs or transcripts.
- Download or export trade logs, statements, and any materials you may need after access ends.
Helpful links and next steps
- Topstep official website - account access and dashboard.
- Topstep Help - support articles and contact form.
- UAE Government - Consumer Protection - guidance on your rights and how to file complaints in the UAE.
Address
Company address
Topstep, LLC
141 W Jackson Blvd Suite 4240, Chicago, IL 60604, United States
Support access
For account-specific assistance, use the Topstep Help center or website chat to open a ticket and request cancellation confirmation.
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