Service de résiliation N°1 en France
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Mycommerce.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
cancellation Mycommerce: Easy Method
What is Mycommerce
Overview
Mycommerce is a subscription-based platform that handles digital product distribution, order processing, and subscription management for software vendors and merchants.
How it is commonly used
Businesses use Mycommerce to sell and manage recurring digital sales, while end customers interact with it mainly to purchase and manage subscriptions.
Official resources
Official information and self‑service options are provided on the Mycommerce Help Center: Mycommerce Help Center.
How to cancel Mycommerce
Primary cancellation method
According to Mycommerce’s Help Center, cancellations must be requested via a cancellation form in the Help Center at least 30 days before the contract end date.
Step-by-step cancellation steps
- Locate your subscription contract end date and note the deadline (cancellation request must be made ≥30 days before contract end).
- Open the Mycommerce Help Center: Mycommerce Help Center.
- Find and complete the cancellation form provided in the Help Center (web form submission is the official method).
- Submit the form and retain any confirmation message or reference number you receive.
- If you do not receive confirmation, follow up through the Help Center channels until you have a record of the request.
Other contact options (supplementary)
The Help Center is the confirmed cancellation channel. Some vendors and users may also use vendor support contacts or recorded order emails to request assistance.
What happens when you cancel
Access and service continuation
Cancellations submitted as required take effect at the end of the current contract period; service typically continues until that date.
Automatic renewal and billing
Submitting a valid cancellation request prevents automatic renewal after the contract end. Charges should stop once the current term ends, provided cancellation was timely.
Data and account handling
Your account and access to digital goods usually remain active until the termination date. Retain downloads, licenses, or receipts before access ends.
Will I get a refund?
Official refund position
Mycommerce’s publicly available Help Center and terms do not specify a refund policy or cooling-off rights for UAE customers or other jurisdictions.
Possible exceptions and next steps
- If you believe you are entitled to a refund, submit a support request via the Help Center and keep all order documentation.
- If the merchant or payment processor processed the sale, you may also contact the merchant for a refund request and follow up in writing.
If refund is required under law
Statutory consumer rights in the UAE may provide withdrawal or refund rights for certain purchases; Mycommerce’s policies do not explicitly reference these rights.
Mycommerce plans and pricing
Available pricing information
No published UAE-specific prices were found on Mycommerce’s website. Public pricing is typically shown in CHF or USD and not region-specific.
How to get exact pricing
Contact Mycommerce or your vendor for quotes and region-specific pricing, or check the Help Center or your seller’s checkout page for the currency used at purchase.
| Plan | Price (AED) | Notes |
|---|---|---|
| Standard | Contact for pricing | Mycommerce lists pricing in CHF or USD; no UAE/AED rates published. |
| Professional | Contact for pricing | Contact Mycommerce or your vendor for region-specific pricing. |
| Enterprise | Contact for pricing | Custom pricing available via direct enquiry. |
Your consumer rights in United Arab Emirates
General UAE consumer protections
UAE consumer-protection laws generally provide rights such as a 14-day withdrawal period for many goods and services and requirements for refunds within a defined timeframe.
How this applies to Mycommerce purchases
Mycommerce’s public terms do not expressly acknowledge UAE statutory rights; however, statutory protection may still apply to UAE consumers.
Where to get official help
For problems with refunds or cancellations you cannot resolve, contact the UAE consumer authority: Federal Competition & Consumer Protection Authority.
Customer experiences
Reported positive experiences
Some customers report routine, problem-free purchases and standard subscription management through vendor portals and Help Center forms.
Reported negative experiences
- Complaints on public review sites include difficulty cancelling, recurring charges despite requests, and refund issues.
- Some software vendors have reported operational issues with payment remittances affecting fulfillment since mid‑2024.
Key takeaways from reviews
Keep detailed records of orders, cancellations, and confirmations. Escalate with vendor support and your card issuer or local consumer authority if charges continue after timely cancellation.
Documentation checklist
Essential items to gather
- Order confirmation or receipt showing subscription start and billing details.
- Contract or subscription term showing contract end date and renewal terms.
- Copies/screenshots of the submitted Help Center cancellation form and any confirmation messages.
- Correspondence with the vendor or Mycommerce support (emails, ticket IDs).
Useful extras
- Bank/card statements showing disputed charges.
- Proof of attempts to cancel if Help Center confirmations are not received.
Common mistakes
Missing the cancellation window
One frequent error is failing to submit the cancellation request at least 30 days before the contract end date, which results in automatic renewal.
Not keeping confirmation evidence
Users sometimes do not retain confirmation copies of cancellation requests. This makes disputes harder to resolve if charges continue.
Assuming app-store cancellation applies
Do not assume an App Store or Google Play cancellation will terminate Mycommerce-managed subscriptions unless the merchant confirms it.
Comparative recap
How Mycommerce compares
The table below summarizes typical differences between Mycommerce and a generic subscription management alternative.
| Feature | Mycommerce | Typical alternative (other gateway/platform) |
|---|---|---|
| Cancellation method | Web-based cancellation form via Help Center; must be submitted ≥30 days before contract end | Some platforms allow immediate in‑app cancellation or account dashboard cancellation |
| Refund policy transparency | No explicit refund policy published on Help Center | Many competitors publish clear refund / cooling-off terms |
| Regional pricing | Pricing shown in CHF or USD; no UAE/AED list prices found | Alternatives often display localized currency pricing |
After cancelling
What to monitor
Keep an eye on your account and your payment method for any charges after the stated contract termination date.
Steps if issues persist
- Contact Mycommerce via the Help Center and provide cancellation confirmation and order details.
- If unsuccessful, contact the merchant or software vendor that sold the subscription.
- Escalate to your bank or card issuer to dispute unauthorized recurring charges, and file a complaint with the UAE consumer authority if required.
Helpful official links
Address
Corporate address
10380 Bren Road West, Hopkins, MN 55343, USA.
Support contact (additional)
For cancellation the official Help Center form is the primary channel. You may also attempt vendor or support contacts listed on your purchase confirmation.
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.