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I hereby notify you of my decision to terminate the contract relating to the Tebex service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Tebex: Easy Method
What is Tebex
Overview
Tebex is a platform that helps game server owners and creators sell digital products, donations, and merchandise through hosted webstores and payment processing.
It provides subscription plans, checkout tools, and integrations designed for monetising game communities and in‑game economies.
Core services
Tebex offers store hosting, payment handling, subscription billing, and store customisation features.
The platform supports web checkout flows and may be used alongside mobile apps that use platform stores (App Store / Google Play).
How to cancel Tebex
Self‑service cancellation (web)
- Open any email you received from Tebex and click the "cancel" button contained in the message to stop a subscription.
- Or sign in to your Tebex checkout account and visit the payment history page: https://checkout.tebex.io/payment-history.
- Locate the active subscription or transaction and follow on‑screen prompts to cancel; no further payments will be taken after cancellation.
Other cancellation routes
- If you purchased via a mobile app, use the App Store or Google Play subscription cancellation mechanisms for that platform.
- Contact Tebex support for assistance if you cannot cancel through email or the payment history page: https://support.tebex.io/.
What happens when you cancel
Access and renewals
After cancellation, recurring billing for the subscription stops and no further payments will be taken for that subscription.
Access to any subscription benefits may continue until the end of the current paid period unless the store owner specifies otherwise.
Data and account status
Your Tebex account and store data are typically retained according to Tebex's data policies; cancellation of billing does not automatically delete your account.
If you require account deletion, contact Tebex support and request explicit removal following their procedures.
Will I get a refund?
General refund policy
Tebex store operators set the refund terms for purchases made through their webstores, and some stores declare transactions final and non‑refundable for virtual goods.
Requests for refunds should be made to the store owner or Tebex support depending on the store's stated terms and the circumstances of the purchase.
Exceptions and legal rights
- EU customers: a 14‑day right of withdrawal for digital content applies unless delivery began with explicit consent and an acknowledgment of losing that right; refunds must be completed within 14 days to the original payment method where applicable.
- Purchases via platform accounts (App Store / Google Play) are subject to the platform's refund and cancellation rules.
- If you are banned or access is terminated by a platform, Tebex terms for some stores may exclude refunds for digital products.
Tebex plans and pricing
Available plans
Below are common Tebex plans and indicative AED pricing converted from GBP. Actual billed amounts may vary slightly due to payment provider rates.
Conversion based on an approximate exchange rate of 4.95 AED per GBP as of January 20, 2026.
| Plan | Price (AED) | Period | Key features |
|---|---|---|---|
| Starter Plan | AED0.00 | Monthly | Everything needed to launch a store and start selling (free) |
| Plus Plan | AED61.80 | Monthly | All Starter features plus webstore HTML/CSS editor, custom domain, free SSL certificate |
Your consumer rights in United Arab Emirates
UAE legal framework
UAE consumer protection laws require clear refund and cancellation terms and fair treatment for consumers purchasing goods and services, including digital goods.
Relevant guidance on consumer protection can be found on the UAE government consumer pages.
Practical steps for UAE residents
- Check the store's stated refund/cancellation policy before purchasing and keep proof of purchase.
- If Tebex or the store does not honour fair treatment, contact the UAE Consumer Protection Department through the official government portal for guidance: UAE Consumer Protection.
- Document communications with the store and Tebex support to support any complaint submitted to authorities.
Customer experiences
Positive feedback
Many users report fast, professional and helpful support interactions and describe the platform as easy to set up and effective for monetising game servers.
Positive mentions frequently note responsive support staff and a reliable checkout experience.
Common complaints
Some customers report duplicated or unexpected charges and difficulty obtaining refunds in certain cases.
Other recurring issues include confusion over subscription terms, unclear automatic renewals, and slow responses to refund or dispute requests.
Documentation checklist
Information to gather before cancelling
- Account email address used with Tebex.
- Store ID or Store URL where the purchase was made.
- Transaction ID, order number, or subscription reference from receipts or emails.
- Date of purchase and payment method used.
Supporting evidence
- Copy/screenshots of any Tebex emails showing the subscription or "cancel" button.
- Receipts or payment confirmations from your bank or payment provider.
- Records of communications with the store owner or Tebex support.
Common mistakes
Missing required details
Example: contacting support without providing your account email, Store ID, or transaction reference delays processing and may prevent cancellation or refunds.
Always include at least one payment confirmation and the email address tied to the Tebex account.
Assuming automatic platform refunds
Example: buyers sometimes expect Tebex to automatically refund purchases made through third‑party stores or when banned; store rules or platform terms may prevent refunds.
Check the specific store's refund policy and the platform (App Store / Google Play) rules before assuming entitlement to a refund.
Comparative recap
Quick feature comparison
The table below summarises key differences between common plans and typical cancellation/refund expectations.
| Aspect | Starter Plan | Plus Plan |
|---|---|---|
| Monthly price (AED) | AED0.00 | AED61.80 |
| Store customisation | Basic | Advanced (HTML/CSS editor, custom domain) |
| Cancellations | Cancel via email or payment history; billing stops | Cancel via email or payment history; billing stops |
| Refund expectations | Depends on store policy; some virtual item sales final | Depends on store policy; some virtual item sales final |
After cancelling
Next steps
- Confirm cancellation by checking for a confirmation email from Tebex or a change in your payment history.
- Keep records of the cancellation confirmation and any remaining access period details.
Useful links
- Tebex main site: https://www.tebex.io/
- Payment history / cancel subscriptions: https://checkout.tebex.io/payment-history
- Tebex terms and conditions: https://checkout.tebex.io/terms
- Tebex support centre: https://support.tebex.io/
- UAE consumer protection information: UAE Consumer Protection
Address
Registered contact
Levy Cohen and Co, 37 Broadhurst Gardens, London, England NW6 3QT, United Kingdom.
Use the Tebex support channels for account-specific requests and legal notices where possible.