Cancel UBISOFT online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ubisoft service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Ubisoft: Easy Method
What is Ubisoft
Overview
Ubisoft is a major video game publisher and developer known for franchises such as Assassin's Creed, Far Cry and Rainbow Six.
The company operates an online store, a subscription service (Ubisoft+), and account services (Ubisoft Connect) that manage purchases, downloads and subscriptions.
Services covered
Services relevant to cancellation include digital purchases from the Ubisoft Store, Ubisoft+ subscriptions purchased from Ubisoft, wallet top-ups and physical product orders where available.
Some purchases may be handled by third parties (App Store, Google Play), in which case that seller's policies apply to cancellations and refunds.
How to cancel Ubisoft
Online cancellation via your Ubisoft account
- Sign in to your Ubisoft account at support.ubisoft.com or Ubisoft Connect.
- Go to Subscriptions or Orders, find the subscription/purchase and follow the on‑screen cancellation steps.
- For Ubisoft+ purchased from Ubisoft: cancellation via account usually takes effect at the end of the current billing period.
Contacting support and third‑party sellers
- If you cannot cancel online, contact Ubisoft Customer Support through the official support portal: support.ubisoft.com.
- If the purchase was made via a third party (App Store, Google Play, console store), cancel and request refunds from that seller according to their policy.
- Keep your order number, transaction ID and account email ready when contacting support.
What happens when you cancel
Access and renewal
When you cancel a subscription bought from Ubisoft, access typically continues until the end of the current billing period.
Automatic renewal is stopped on cancellation; services do not renew after the current paid period ends unless you re‑subscribe.
Account, content and data
Cancelling a subscription does not usually delete your Ubisoft account or purchased content from your library, though access to subscription catalog content ends.
Downloaded games and entitlements tied solely to a subscription (catalog access) may be removed when the subscription ends.
Will I get a refund?
General refund policy
Refund rules vary by product and region. For many digital purchases on the Ubisoft Store there is a 14‑calendar‑day withdrawal right subject to exceptions.
For digital PC games, refunds may be available within 14 days if playtime is under 2 hours; refunds are normally returned to the original payment method.
Exceptions and regional differences
- Ubisoft+ subscriptions purchased from Ubisoft: cancellation usually takes effect at period end and typically does not receive a pro‑rata refund unless local law requires one.
- For subscriptions or services in EU/UK regions, pro‑rata refunds or a cooling‑off period may apply in some cases; policies differ by jurisdiction.
- Wallet top‑ups: you typically have 14 days to withdraw before using funds; once funds are used they are non‑refundable. Wallet Rewards are never refundable.
- If you purchased via a third party (App Store, Google Play, console stores) refunds and cancellations are governed by that seller's rules.
Ubisoft plans and pricing
Regional pricing note
Ubisoft pricing varies by region and official AED prices for the UAE are not published in the verified sources used for this guide.
For exact UAE pricing, visit your Ubisoft account or contact Ubisoft support; do not rely on unofficial conversions.
Contact for UAE pricing
| Plan | Typical offering | Price (UAE) |
|---|---|---|
| Ubisoft+ Classics | Access to a rotating catalog of Ubisoft titles | Contact for pricing |
| Ubisoft+ Premium | Full Ubisoft+ access including new releases and premium editions | Contact for pricing |
| Other items (wallet, DLC) | Wallet top‑ups, DLC, virtual currency and one‑time purchases | Contact for pricing |
Your consumer rights in United Arab Emirates
Local law overview
UAE consumer protection law differs from EU/UK consumer frameworks and Ubisoft's published policies do not explicitly reference UAE‑specific statutory rights.
Because Ubisoft's online terms frequently reference EU/UK rules, UAE consumers should not assume identical statutory withdrawal or refund rights apply.
Practical advice for UAE consumers
- When in doubt, request cancellation and refund in writing through Ubisoft support and keep a copy of all correspondence.
- If the purchase was made through a payment provider or bank, you may also explore payment dispute options with that provider.
- Be cautious when publishing negative experiences online: UAE laws on online content and defamation can carry legal risk even for truthful statements.
Customer experiences
Positive feedback
Some users praise Ubisoft game franchises and local studio workplace culture in limited employee reviews.
Positive points are generally about the games themselves or local team atmosphere rather than customer support processes.
Negative feedback
Many public reviews report frustration with customer service response times, account recovery, and automated or unresolved support tickets.
Common complaints include account access problems, buggy apps, forced linking issues and dissatisfaction with refund handling.
Documentation checklist
For cancellation requests
- Ubisoft account email and username.
- Order number or subscription ID.
- Date of purchase and payment method used.
For refund or account recovery
- Proof of purchase (payment receipt or bank/credit card statement).
- Playtime evidence when relevant (for PC game refund eligibility).
- Any correspondence or case numbers from prior support contacts.
Common mistakes
Missing timing or playtime limits
Trying to request a refund after the 14‑day window or after exceeding allowed playtime (e.g. 2 hours for some PC titles) is a frequent mistake.
Check time limits before submitting a refund request and capture playtime screenshots when relevant.
Using the wrong cancellation channel
Cancelling with Ubisoft when the purchase was made via a third party (App Store, Google Play, console store) can delay resolution.
Always verify who sold the subscription or item and contact that seller first for cancellations and refunds.
Comparative recap
Quick comparison
| Item | How to cancel | Refunds | Effective date |
|---|---|---|---|
| Digital purchases (Ubisoft Store) | Cancel via account or Customer Support at support.ubisoft.com | 14‑day withdrawal may apply; PC games may be refundable within 14 days if playtime <2 hours; exceptions for DLC and virtual currency | Refunds processed after approval; access may be removed from your library |
| Ubisoft+ (purchased from Ubisoft) | Cancel via your Ubisoft account | Usually no pro‑rata refund; regional exceptions may apply (some EU/UK cases allow pro‑rata) | Cancellation typically ends at the close of the billing period |
| Purchases via third parties | Cancel and request refund from the third‑party seller (App Store, Google Play, console store) | Governed by that seller's refund policy, not Ubisoft's | Varies by seller; follow their stated timelines |
After cancelling
What to check
Confirm cancellation by checking your Ubisoft account and email for a confirmation message or case number.
Verify that automatic renewals have stopped and that you retain any non‑subscription purchases in your library as applicable.
Useful official links
- Ubisoft Support - support portal and contact options.
- Ubisoft Store Terms of Sale - detailed sale and refund rules.
- Ubisoft+ Terms - subscription terms and cancellation info.
Address
Ubisoft UAE office
Office 301, Podium 3, Entrance 14, Tower 4, Yas Creative Hub
P.O. Box 77884, Abu Dhabi - United Arab Emirates
Contact suggestion
For local queries or postal correspondence, include your Ubisoft account email and any relevant order or case numbers to speed handling.
For immediate online support, use support.ubisoft.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.