cancellation Clubwise: Easy Method

What is ClubWise

Overview

ClubWise is a subscription-based gym management software that helps fitness clubs manage members, billing, class schedules and marketing.

It is sold to clubs and used by members through club-managed accounts and the ClubWise Member App.

How it is provided

ClubWise is provided to clubs under a commercial agreement; individual member access is linked to a club membership.

ClubWise’s public materials focus on club-level features rather than direct consumer sales channels.

How to cancel ClubWise

Primary route: cancel via your club

• Contact your gym or club administration and request cancellation of your club membership and any ClubWise access tied to it.
• Ask the club to confirm in writing that they have terminated your membership and cancelled any billing administered via ClubWise.

Alternative routes and practical steps

• Email the club or your ClubWise contact with your membership details, the cancellation request, and the date you want it to take effect.
• Send a postal letter to ClubWise’s company address if requested by the club or for formal records: 6 Tower Court, Horns Lane, Princes Risborough, Buckinghamshire, HP27 0AJ, United Kingdom.
• Check your club account portal or the ClubWise Member App for any member-initiated cancellation options and follow those if available.

What happens when you cancel

Access and accounts

Access to the ClubWise Member App terminates when your membership at the club is terminated or cancelled by the club.

ClubWise’s terms do not distinguish between App Store, Google Play or web cancellations; the club’s cancellation controls access.

Billing and data

Billing and direct debit arrangements are managed by the club; cancellation should stop future charges if the club terminates billing.

Ask your club about data retention and request any personal data export or deletion if required by your agreement or local law.

Will I get a refund?

Public policy status

ClubWise’s publicly available terms do not specify a 14-day cooling-off period or a general refunds policy.

There is no explicit “no refunds” or refund procedure described in ClubWise’s published terms.

Practical refund considerations

• Refunds, if any, will depend on your contract with the club and the club’s billing practices.
• If you believe you were charged incorrectly, collect documentation and raise the issue first with your club; escalate to authorities if unresolved.

ClubWise plans and pricing

Pricing availability

No publicly available AED-specific pricing for ClubWise in the UAE (2024/2025) was found.

ClubWise pricing is typically quote-based and must be obtained directly from the vendor or via your club.

How to get a quote

Contact ClubWise or ask your club to request pricing tailored to your club’s size and requirements.

Use the official site to request demos or quotes: ClubWise official site.

Your consumer rights in United Arab Emirates

General UAE consumer protections

UAE consumer protection rules apply to purchases and services; your rights include seeking redress for unfair or misleading practices.

Specific cooling-off or refund entitlements depend on UAE law and the purchase terms; ClubWise’s terms do not explicitly reference local rights.

How to escalate a dispute in the UAE

• Raise the issue with your club in writing and keep all correspondence and payment records.
• If unresolved, file a complaint through your emirate’s consumer protection authority or use the UAE government portal: UAE Consumer Protection (u.ae).

Customer experiences

Positive feedback

A Capterra review from a UAE club manager praised ClubWise for structuring workflows, reducing duplicate files, centralising data and providing responsive personal support.

Clubs often highlight operational benefits when the software is implemented well by their staff.

Negative reports

Multiple TrustPilot users (mainly in the UK) reported ongoing charges after cancellation requests and lack of confirmation of membership cancellations.

There are reports of unexplained direct debit charges, reinstated canceled direct debits, and users being referred back to their gyms for resolution.

Documentation checklist

What to gather before cancelling

• Membership ID, full name, contact phone and email, and membership start date.
• Copies of your contract or terms with the club and any membership/payment schedules.

Proof to collect during and after cancellation

• Written confirmation of cancellation from the club (email or signed letter).
• Bank statements or screenshots showing any disputed charges and dates.
• Copies of all communications with the club and ClubWise.

Common mistakes

Assuming app store cancellation stops billing

Cancelling an app subscription via App Store or Google Play does not necessarily terminate your club membership or billing administered through ClubWise.

Always confirm cancellation with your club and request written confirmation.

Failing to keep records or follow up

Not keeping copies of cancellation requests or not monitoring bank statements can make disputes harder to resolve.

Also avoid relying solely on verbal confirmations; request written or electronic proof.

Comparative recap

At-a-glance comparison

The table below summarises ClubWise characteristics versus general expectations from many gym management providers.

This is a general guide to help compare features important to cancellation and refunds.

After cancelling

Immediate actions

• Obtain written cancellation confirmation from your club and retain it.
• Monitor your bank account for any further charges and contact your bank to block or dispute unexpected debits if necessary.

Helpful links and contacts

ClubWise official site: https://www.clubwise.com/.

UAE consumer protection information: https://u.ae/en/information-and-services/consumer-protection.

Address

ClubWise corporate address

ClubWise (company correspondence): 6 Tower Court, Horns Lane, Princes Risborough, Buckinghamshire, United Kingdom, HP27 0AJ.

Record this address

Use this postal address for formal letters if requested by your club or for sending certified cancellation notices.

Always keep copies of any posted correspondence and proof of postage or delivery confirmation.