cancellation Fitness First: Step-by-Step Guide

What is Fitness First

Overview

Fitness First is a subscription-based gym and fitness club network operating in the United Arab Emirates with multiple branches and tiered membership plans.

Services include gym access, group classes, personal training, and app-based class bookings and content.

Membership model

Memberships can be single-club, multi-club or platinum tiers, with monthly or annual payment options and optional VIP add-ons.

Contracts are open-ended for monthly plans and may include minimum contract periods for certain offers.

How to cancel Fitness First

Step-by-step cancellation

• Contact your club Front of House to book an appointment with the Club General Manager.
• Prepare a written cancellation request and bring it to the appointment, or deliver it to the club in writing before the deadline.
• Ensure the request is signed/acknowledged by the Club General Manager; retain a copy as proof.

Timing, deadlines and conditions

• Monthly memberships continue until a written cancellation request is received and processed.
• Submit cancellation in writing to the club’s General Manager before the 25th of the month for cancellation to take effect for the next month.
• Upfront annual or paid-in-full memberships are generally non-refundable and subject to club discretion for any balance transfer.

What happens when you cancel

Access and billing

Your access to the club normally continues until the end of the billing period for which you have paid.

Monthly billing will stop after the cancellation is processed and effective for the following month if the deadline was met.

Data and account handling

Fitness First retains member account records per their operational policies; request confirmation of account closure in writing.

Class bookings and app access tied to the membership may be disabled once the membership end date is reached.

Will I get a refund?

General refund policy

Upfront payments (for example annual fees) are explicitly non-refundable under the standard Terms and Conditions.

Monthly payments already taken for a past period are generally not refunded once the period has started.

Exceptions and practical notes

• Refunds or balance transfers may be granted at the club’s discretion in exceptional circumstances.
• Delays in refunds have been reported in some branch closure cases; always request written confirmation and a timeline.
• VAT treatment follows the same non-refund approach unless the club specifies otherwise in an exceptional refund.

Fitness First plans and pricing

Pricing summary table

Notes on prices

Prices vary by branch, package tier and ongoing promotions. VIP is an add-on and not a standalone plan.

Always confirm final price, joining fees and contract length at the club before signing.

Your consumer rights in United Arab Emirates

Contract and cooling-off

There is no automatic statutory 14-day cooling-off right in the UAE equivalent to EU/UK consumer law unless explicitly stated in the contract.

Fitness First UAE’s Terms and Conditions require written notice and Club GM approval for cancellations.

Practical steps to protect your rights

• Keep written copies of the signed contract and any cancellation communications.
• Submit cancellation requests before the 25th of the month to avoid an extra month’s charge.
• If you face non-compliance, escalate to club management and retain all timestamps and receipts.

Customer experiences

Positive feedback themes

Members report convenience of access across multiple branches under a single membership and sometimes straightforward rejoining processes.

Some users appreciate promotions and flexible multi-club options for busy schedules.

Negative feedback themes

Complaints commonly include delayed refunds, difficulties obtaining timely cancellations, and inconsistent customer service across branches.

Branch closures have been reported to cause additional delays in processing refunds and account closures.

Documentation checklist

Essential documents to bring

• Original membership contract and copies of any amendments or promotions.
• Valid ID (passport/Emirates ID) used for the membership.
• Proof of payment (receipts, bank statements) for membership fees paid upfront.

Evidence to retain

• Written cancellation request and dated acknowledgement by Club General Manager.
• Emails, screenshots of bookings/payments and appointment confirmations with Front of House.
• Any correspondence about refunds, transfers or special arrangements.

Common mistakes

Missing deadlines

Submitting a cancellation after the 25th of the month often results in being billed for the next month.

Always check and act before the deadline stated in the club’s Terms and Conditions.

Not keeping written proof

Relying on verbal confirmations can cause disputes later; always obtain written and signed acknowledgement of your cancellation.

Also keep receipts for any refunds or balance transfers promised by the club.

Comparative recap

Quick comparison table

How to use this table

Use the table to check what category your membership falls under and the likely cancellation/refund outcome.

If in doubt, confirm with the club and request written clarification before paying or signing.

After cancelling

What to expect next

Ask the Club General Manager for a written confirmation of cancellation and the effective date of account closure.

Monitor your bank statements for any post-cancellation charges and contact the club immediately if you see unexpected billing.

Helpful official links

• Fitness First UAE - Terms & Conditions
• Fitness First UAE - FAQs
• Fitness First - Global site

Address

Corporate location

Landmark Group Landmark Tower, Dubai Marina, P.O.Box 25030.

Confirm your specific club branch address and Front of House contact details on the club’s local website or by phone before visiting.