Cancel ROUVY online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Rouvy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Rouvy: Easy Method
What is Rouvy
Overview
Rouvy is a subscription-based indoor cycling platform that combines real-world video routes with augmented reality and structured workouts. It lets riders follow realistic routes, join training programs, and participate in events from home.
Main features
Key features include a library of filmed routes, interactive routes, training plans, and performance tracking. Rouvy supports multiple subscription methods including web, Apple App Store, and Google Play.
How to cancel Rouvy
Cancel via web (ROUVY.com)
- Log in to ROUVY.com with your account credentials.
- Click your profile icon, choose "Account & Membership", then "Manage Subscription".
- Open the menu (…), select "Cancel Subscription", and click "Finish Cancellation".
- Your subscription stays active until the end of the current billing period; web users can also pause up to 180 days per year (web cancellation only).
- Official step guide: ROUVY Support - End Membership.
Cancel via App Store or Google Play
- If you subscribed via Apple App Store, cancel the subscription in your Apple ID subscriptions; Rouvy cannot cancel on your behalf.
- If you subscribed via Google Play, cancel the subscription in your Google Play account; Rouvy cannot cancel for you.
- Check the respective platform's subscription settings and follow their cancellation steps before the next renewal date.
What happens when you cancel
Access and renewals
When you cancel a web subscription, access continues until the end of the paid billing period. The subscription will not renew after that period ends.
For App Store and Google Play subscriptions, access usually continues until the end of the paid period managed by Apple or Google.
Data and account deletion
Rouvy retains account data after cancellation so you can resume later; data preservation applies to web subscriptions. Complete account deletion is irreversible and requires contacting support.
To request permanent deletion, contact Rouvy support and confirm the consequences before proceeding.
Will I get a refund?
Rouvy refund policy
Rouvy generally follows a no-refund policy; subscriptions renew automatically unless cancelled by the user. Refunds are not guaranteed and are granted only at Rouvy’s discretion.
Rouvy disclaims any statutory 14-day cooling-off right once digital content use has started; consumers are typically not eligible for a cooling-off refund after using the service.
Platform refunds and exceptions
- Refunds for subscriptions paid through Apple or Google are subject to Apple/Google refund policies and must be requested through those platforms.
- Rouvy may, at its discretion, grant full or partial refunds; early termination fees (equivalent to a single monthly plan price) may apply per Rouvy’s terms.
- Reference: Rouvy Terms of Use.
Rouvy plans and pricing
Plan types
Official plan details and current prices are listed on Rouvy’s website. If pricing is not shown here, contact Rouvy for up-to-date rates.
How to get pricing
Visit the official website or your account settings to view the exact price for your country and chosen billing cycle. Contact support for custom or promotional offers.
| Plan | Price | Notes |
|---|---|---|
| Subscription plans | Contact for pricing | See rouvy.com or your account for current rates and local billing. |
Your consumer rights in United Arab Emirates
Cooling-off and refund rights
UAE consumers do not automatically retain an EU-style 14-day cooling-off right for digital services after use. Rouvy disclaims the 14-day right once digital content has been accessed.
Requests for refunds are discretionary and not guaranteed; early termination fees may apply under Rouvy’s Terms of Use.
Managing platform subscriptions
- If you subscribed through Apple or Google, follow those platforms’ terms and procedures for cancellations and any refund requests.
- For web subscriptions, Rouvy’s support can assist with billing questions, but removal or refunds follow Rouvy’s policies.
Customer experiences
Positive feedback
- Users praise Rouvy’s realistic real-world video routes, training programs, and overall value compared with competitors.
- Many riders appreciate the motivational features, interface improvements, and the ability to explore varied locations virtually.
Negative feedback
- Common complaints cite slow or unresponsive customer support when dealing with billing or account issues.
- Some users report a confusing cancellation flow or unexpected renewals when cancelling via the wrong channel (web vs app stores).
Documentation checklist
What to gather before contacting support
- Account email and username used with Rouvy.
- Order ID or subscription confirmation email (if available).
- Payment method details and billing dates.
How to prepare evidence
- Take screenshots of your subscription settings, cancellation attempts, and billing history.
- Note where you subscribed (web, Apple App Store, or Google Play) and include timestamps of actions.
Common mistakes
Cancelling in the wrong place
A frequent error is attempting to cancel an App Store or Google Play subscription through the Rouvy website. Those platform subscriptions must be cancelled via Apple ID or Google Play.
Failing to cancel in the correct system can lead to unexpected renewals and charges.
Assuming automatic refunds or pausing
Assuming you will automatically receive a refund after cancelling is risky; Rouvy’s policy is no-refund by default and refunds are discretionary.
Also note that pausing a web subscription is an option distinct from cancelling; some users accidentally pause instead of fully cancelling.
Comparative recap
Quick summary
The table below compares core cancellation and refund points across web, Apple App Store, and Google Play subscriptions.
Details in table
| Item | Web (ROUVY.com) | Apple App Store | Google Play |
|---|---|---|---|
| How to cancel | Account & Membership → Manage Subscription → Cancel (ROUVY website) | Cancel via Apple ID subscriptions in your device or Apple account | Cancel via Google Play subscriptions in your Google account |
| Refunds | No-refund policy by default; discretionary refunds only | Refunds handled by Apple according to Apple policy | Refunds handled by Google according to Google policy |
| Access after cancel | Access until end of billing period; option to pause up to 180 days/year | Access typically until end of billed period managed by Apple | Access typically until end of billed period managed by Google |
After cancelling
Next steps
- Save confirmation of cancellation and monitor your payment method for any unexpected charges.
- If you want permanent deletion of your account and data, contact Rouvy support and confirm the process.
Helpful links
Address
Company address
Špidrova 90, 385 01 Vimperk
Support contact
For account, billing, or deletion requests, use the official support portal: ROUVY Support Center.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.