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I hereby notify you of my decision to terminate the contract relating to the Zwift service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Zwift: Easy Method
What is Zwift
Overview
Zwift is an online training platform that combines cycling and running with virtual worlds and structured workouts.
Subscribers connect trainers or treadmills to race, ride, or train with others in immersive 3D environments.
Service scope
The service is a paid subscription providing access to Zwift's app, routes, events, and training plans across devices.
Access and billing are managed either directly by Zwift or by app stores when purchased on iOS or Android.
How to cancel Zwift
Cancel via Web (recommended)
- Go to my.zwift.com and log in with your Zwift account.
- Open Settings → Billing → "Cancel Membership" and follow the prompts to confirm cancellation.
- Access continues until the end of the current billing cycle; Zwift does not issue pro‑rata refunds after a period has begun.
Cancel via mobile app stores
- iOS (App Store): Open device Settings → your name → Subscriptions → select Zwift → Cancel Subscription. Refunds and subscription management are subject to Apple policy.
- Google Play: Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Zwift → Cancel. Google handles refunds per its policy.
Other options
- If you prefer, you may contact Zwift Support via the official help pages for account issues; cancellation via account page is fastest.
- For purchases made through Apple or Google, you must request refunds through their official channels if eligible.
What happens when you cancel
Service access
When you cancel, your Zwift access remains active until the end of your paid billing cycle.
No immediate termination typically occurs unless Zwift or the store terminates service for cause.
Billing and renewal
Automatic renewal stops at the end of the current period after cancellation.
No further subscription charges should occur, but keep receipts to verify any unexpected billing.
Account data
Your Zwift account, ride history, and settings generally remain available for sign-in after cancellation.
Zwift's data retention and account reactivation policies are governed by their terms and privacy policy.
Will I get a refund?
Zwift refund policy (direct subscriptions)
- Zwift generally does not provide pro‑rata refunds once a billing period has started.
- Exceptions may apply for promotional guarantees (e.g., 14‑day free trials or limited money‑back offers on annual plans at purchase time).
App store purchases
- If you subscribed via the App Store or Google Play, refunds are handled by Apple or Google under their refund policies.
- To request Apple refunds use reportaproblem.apple.com. For Google Play see Google Play refund policy.
What to provide when requesting a refund
- Have your order receipt, subscription ID, purchase date, and reason ready to speed up any review.
- Contact Zwift Support if a direct subscription appears incorrectly charged after cancellation.
Zwift plans and pricing
Pricing notes
Zwift pricing varies by platform and country. In the UAE App Store an in‑app price of AED 69.99 appears for a subscription.
Zwift's official site lists prices in local currencies on purchase; confirm final price during sign‑up or in the App Store.
Current example (UAE)
| Plan | Price (AED) | Period | Notes |
|---|---|---|---|
| In‑App Subscription (likely monthly) | AED 69.99 | Possibly monthly | App Store shows AED 69.99 in UAE; verify at purchase |
Your consumer rights in United Arab Emirates
Relevant law
UAE Federal Law No. 15 of 2020 on Consumer Protection covers digital services and requires service quality and honest disclosure.
Vendors must honour advertised terms and provide remedies for defective services where applicable.
Cooling‑off and refunds
- Online purchases often have a 7 - 14 day window when not explicitly stated as non‑refundable, but digital subscription rules can differ if terms are clearly disclosed.
- If Zwift states "no refunds" and that was disclosed at purchase, the clause may be enforceable under UAE rules.
Dispute and complaint channels
- If unresolved, file a complaint with the UAE Ministry of Economy or use local emirate consumer protection portals.
- For official UAE government consumer information see u.ae - Consumer Protection.
Customer experiences
Positive feedback
Many users praise Zwift for its variety of rides, structured training plans, and broad device compatibility.
Users also appreciate the social and gamified aspects of the platform for motivation.
Common complaints
Frequent negative feedback concerns slow or limited customer service responses and difficulties with cancellations or refunds.
Technical issues like connectivity, pairing problems, or app glitches are also commonly reported.
Documentation checklist
Essential items to have
- Account email and Zwift username.
- Purchase receipt or subscription confirmation showing date and order ID.
- Payment method details used for the subscription (card, Apple ID, Google account).
Optional supporting items
- Screenshots of subscription listings, cancellation confirmations, or unexpected charges.
- Correspondence with Zwift Support or app store refund communications.
Common mistakes
Not cancelling through the correct channel
Many users try to cancel via Zwift support when the subscription was purchased through Apple or Google.
Remember that App Store or Google Play subscriptions must be cancelled through those stores to stop future billing.
Assuming automatic refunds
Assuming a pro‑rata refund will be issued is a common error; Zwift usually does not prorate after a billing period starts.
Always check the refund policy at purchase and save receipts in case of disputes.
Comparative recap
Quick comparison
| Method | How to cancel | Who handles refunds | Access after cancel |
|---|---|---|---|
| Web (my.zwift.com) | Settings → Billing → Cancel Membership | Zwift (no pro‑rata refunds generally) | Until end of billing cycle |
| iOS (App Store) | Device Settings → your name → Subscriptions → Zwift → Cancel | Apple manages refunds | Until end of App Store billing period |
| Google Play | Google Play → Profile → Payments & subscriptions → Zwift → Cancel | Google Play manages refunds | Until end of Google Play billing period |
Key takeaways
- Cancel via the platform where you purchased to stop renewal and request refunds if eligible.
- Keep receipts and subscription IDs for any dispute or refund request.
After cancelling
Verify cancellation
After cancelling, verify your subscription status in your Zwift account or in the App Store / Google Play subscriptions screen.
Save any cancellation confirmation emails or screenshots for records.
Useful official links
- Zwift account portal: https://my.zwift.com
- Zwift terms: https://www.zwift.com/uk/p/terms
- Apple refund requests: reportaproblem.apple.com
- Google Play refunds: Google Play refund policy
- UAE consumer protection info: u.ae - Consumer Protection
Address
Zwift corporate address
111 West Ocean Blvd. Suite 1800, Long Beach, CA 90802, United States.
Contact note
For account or billing support use the Zwift help pages via the official site rather than third‑party portals.