cancellation Caffeine: Easy Method

What is Caffeine

Description

Caffeine is a health and wellness platform that helps users track and manage caffeine intake and offers personalized plans and resources. The service is available as a web platform and through several related mobile apps and agency services.

Purpose

Caffeine aims to help people understand caffeine's effects on the body, monitor consumption, and reduce excess intake through tracking, charts and personalised guidance.

How to cancel Caffeine

Cancel via email (recommended)

• Send a cancellation request to team@caffeine.tv with your full name, registered email, subscription details and last four digits of any transaction ID.
• Keep a copy of the sent email and any reply as proof of request and response time.

Cancel via stores or account pages

• iOS App Store subscriptions (example: Caffi): manage and cancel from your App Store account settings; subscriptions auto-renew unless cancelled at least 24 hours before the period ends.
• Other app stores (Caffeine Clock and similar): cancel subscriptions from the applicable store (App Store or Google Play) and follow the store's refund process if needed.
• Web/agency services (Caffeine Interactive): provide written notice at least 30 days before the next billing cycle or project milestone to stop future charges.

What happens when you cancel

Access and renewal

When you cancel a subscription through an app store, auto-renewal is turned off and you retain access until the current paid period ends.

For web/agency services, cancellation prevents future invoices after the notice period; already rendered work remains subject to payment.

Data and account status

• Your account and tracked data may remain available after cancellation; check the platform's privacy or account settings for retention policies.
• For agency engagements, data and deliverables already provided are generally considered delivered and non-refundable.

Will I get a refund?

App purchases and store refunds

Refunds for in-app purchases (for example, "Remove Ads" or subscription refunds) are handled by the App Store or Google Play under their policies.

The app developer typically does not directly issue refunds for store-billed purchases; follow the store’s refund request flow.

Web/agency refunds and UAE exceptions

• Caffeine Interactive (web/agency services) states payments already made are not refundable, though in exceptional provider-fault cases credits or adjustments may be offered at the agency’s discretion.
• UAE law provides a 14-day cooling-off period for distance purchases, but this may not apply if digital content was already delivered or used; always check specifics before assuming entitlement.

Caffeine plans and pricing

Available plans (UAE App Store prices)

Your consumer rights in United Arab Emirates

Cooling-off period

Under UAE Federal Law No. 2 of 2019 on Consumer Protection, consumers have a 14-day cooling-off right for remote or distance purchases.

This allows cancellation and a full refund where goods have not been delivered or digital content has not been used, subject to statutory exceptions.

Refund obligations and escalation

• Merchants and app developers must respect statutory rights unless an exception applies (for example, digital content already delivered or used).
• If rights are denied or unresolved, consumers can escalate complaints to UAE consumer protection authorities for investigation.
• See official guidance: UAE consumer protection (KAFE).

Customer experiences

Positive reports

Some users find the apps useful for tracking and reducing caffeine intake, and appreciate simple unlocks like "Unlock Pro" or one-time premium purchases.

Ratings are limited for some Caffeine-related apps, which can mean fewer published user reviews in the UAE App Store.

Negative reports and concerns

• Users have expressed concern about fake or manipulated reviews on general review platforms, making authenticity difficult to assess.
• Some consumers report confusion about refunds and assume app developers, rather than stores, will directly issue refunds.

Documentation checklist

What to gather before requesting cancellation or refund

• Proof of purchase: receipt, App Store/Google Play transaction ID, or invoice.
• Account details: registered email, username, subscription name and start date.
• Screenshots: subscription page, billing history, and any error messages.
• Correspondence records: copies of emails sent to support (team@caffeine.tv) and replies.
• For agency projects: contract, milestone dates, and written notice of cancellation (30-day requirement).

Common mistakes

Timing errors

Missing the store cut-off (e.g., not cancelling at least 24 hours before the renewal) is a frequent cause of unintended renewals.

Incorrect contact method

Users sometimes contact the app developer for store-billed purchases instead of requesting refunds via the App Store or Google Play, delaying resolution.

Comparative recap

Platform comparison

After cancelling

Verify charges and access

Check your bank or card statement and the store's subscription page to confirm that auto-renewal is disabled and no further charges are scheduled.

If a charge posts after cancellation, contact the store first, then your bank if unresolved.

Helpful official links and escalation

• Official site: Caffeine (official)
• Caffeine Clock terms: caffeineclock.app - Terms
• Caffeine Interactive terms: caffeineinteractive.com - Terms
• UAE consumer guidance: UAE consumer protection (KAFE)
• If unresolved, escalate to UAE consumer protection authorities with your documentation and timelines.

Address

Company headquarters

818 Emerson Street, Palo Alto, CA 94301.

Support and mailing

For general or billing support, email the team at team@caffeine.tv and include your account email, purchase proof and a clear cancellation request.