Cancel DERMATICA online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dermatica service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Dermatica: Simple Process
What is Dermatica
Service overview
Dermatica is a personalized skincare service that provides tailored topical treatments and over-the-counter products for concerns such as acne, hyperpigmentation and ageing. Customers complete an online questionnaire and may receive prescription-strength topical formulations managed through the service.
How it works in brief
Dermatica combines an online assessment, remote dermatology review and recurring or one‑time deliveries of products. Subscriptions may be offered for ongoing supply, alongside one‑time OTC product purchases.
How to cancel Dermatica
Online account cancellation (recommended)
- Log in to your Dermatica account at dermatica.com.
- Go to "Manage Subscription" or your subscriptions area.
- Select the active subscription and click "Cancel Subscription".
- Save any confirmation receipt or screenshot showing cancellation.
Alternate cancellation methods
- Submit a cancellation request via Dermatica's contact form or email support (use the contact options on dermatica.com).
- Send a postal cancellation or formal letter to the company address (see Address section below) if you prefer recorded post.
- If an order is already dispatched, cancellation is not guaranteed; you may refuse delivery and request a return once the parcel is received and processed.
What happens when you cancel
Subscription access and renewal
If you cancel during a paid period, most paid subscriptions continue until the end of the prepaid term and then stop auto‑renewal. Free trial cancellations typically end the subscription immediately.
Data, prescriptions and account status
After cancellation your account data and any prescription records may be retained in accordance with Dermatica's policies. You should download or save any records you need before deleting your account.
Will I get a refund?
Refund processing for returns
- Refunds for returned products are generally processed after Dermatica's warehouse receives and verifies the return.
- Refund initiation is typically within 2 - 4 business days of receipt; the credited amount may take about 5 - 7 business days to appear depending on your payment method.
Key exceptions and trial refunds
Canceling during a free trial usually terminates the subscription immediately; trial refund or exchange terms are not explicitly detailed by Dermatica.
Dermatica's published terms do not explicitly cite a statutory 14‑day cooling‑off that some international vendors offer, and their return policy focuses on defective or incorrect orders rather than general change‑of‑mind returns.
Dermatica plans and pricing
Listed one‑time product pricing (AED)
| Product / Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Dermatica Age:Neutral Age‑Defying Cream (50 ml) | AED 222.74 | One‑time purchase | Anti‑aging cream |
| Dermatica Clear Circle Under Eye Cream | AED 72.00 | One‑time purchase | Under‑eye brightening cream |
| Dermatica Skin Boost TxTn | AED 379.99 | One‑time purchase | Skin booster treatment |
| Dermatica Zit C‑3 Body Acne Spray | AED 199.00 | One‑time purchase | Body acne spray |
| Dermatica Tabula Rasa OS Sebum Regulating Cleanser | AED 149.00 | One‑time purchase | Sebum‑regulating cleanser |
| Dermatica Tabula Rasa AST Perfectly Balanced Nourishing Cleanser | AED 149.00 | One‑time purchase | Nourishing cleanser |
| Dermatica Tabula Rasa DS Ultra Gentle Hydrating Cleanser | AED 149.00 | One‑time purchase | Hydrating gentle cleanser |
| Dermatica Brightening & Barrier Repair Kit | AED 490.00 | One‑time purchase | Cleanser + azelaic acid cream + moisturiser kit |
Notes on subscription pricing
No AED‑based pricing for Dermatica's prescription subscription plans was found in the available data; only individual OTC products are listed above.
For the latest pricing or subscription costs, check your account or dermatica.com.
Your consumer rights in United Arab Emirates
Cooling‑off and returns
Under UAE consumer protection frameworks there is generally a seven‑day cooling‑off period from delivery for change‑of‑mind returns for online purchases in many emirates.
Even if a vendor's own policy does not state this explicitly, UAE consumer protections can provide recourse for shoppers who meet the conditions.
How to escalate a complaint
If you cannot resolve a refund or cancellation with the seller, you may escalate to the UAE Ministry of Economy or your local consumer protection authority.
Official information and complaint submission options are available from the UAE Ministry of Economy: economy.gov.ae.
Customer experiences
Positive feedback
Many users report visible improvements for acne, melasma and other concerns when using Dermatica's personalised formulas.
Customers commonly praise the convenience of receiving tailored topical treatments and the reported efficacy of certain ingredients like azelaic acid.
Negative feedback and recurring issues
Common criticisms include unexpected auto‑renewals, difficulty cancelling subscriptions and slow or unclear communications about shipping and refunds.
Some users report customer‑service delays, subscription reactivations without consent and challenges pausing or stopping recurring shipments.
Documentation checklist
Essential items to prepare
- Account email and username used on Dermatica.
- Order number(s) and dates of purchase or dispatch.
- Payment method details (last four card digits or transaction ID).
Supporting evidence
- Saved cancellation confirmation or screenshots of the cancellation page.
- Tracking number, proof of delivery or refusal receipt if you refused delivery.
- Email correspondence with support and photos of received items if disputing condition.
Common mistakes
Waiting too long after shipment
Many customers assume they can cancel after dispatch; Dermatica has a 48‑hour cutoff before dispatch where cancellation is more feasible.
After dispatch, cancelling is less certain and may require returning the parcel which can delay refunds.
Not keeping proof
Failing to keep screenshots or confirmation emails makes disputes harder if billing or subscription charges continue after you've requested cancellation.
Also check billing cycles - cancelling near an auto‑renewal date can still result in another charge if the cancellation wasn't completed in time.
Comparative recap
Side‑by‑side overview
| Topic | Dermatica (what to expect) | Typical UAE online shopping norm / consumer protection |
|---|---|---|
| How to cancel | Online account "Manage Subscription", contact form, email or post. | Online cancellation or vendor contact; keep confirmations and use official complaint channels if unresolved. |
| Cancellation timing | Free trial ends immediately; paid subscription continues until end of prepaid term; 48‑hour pre‑dispatch window applies. | Consumers entitled to change‑of‑mind returns within mandated cooling‑off windows where applicable. |
| Refunds | Processed after returned products are received/verified (2 - 4 days to initiate; 5 - 7 days to credit). | UAE protections support refunds for qualifying cases; timelines vary by payment method and bank. |
After cancelling
Immediate steps
Save your cancellation confirmation, monitor your bank or card account and keep any tracking or return receipts until the refund completes.
Next actions if issues remain
If refunds or cancellations are not processed, first follow up with Dermatica support via the contact options on dermatica.com.
If the seller does not resolve the issue, you may submit a complaint to the UAE Ministry of Economy: economy.gov.ae.
Address
Postal address for Dermatica (UK HQ)
Unit 7, Datapoint, 6 South Crescent, London, E16 4TL, United Kingdom.
How to use the postal address
If you choose to send a written cancellation or formal complaint by post, send it via tracked/recorded delivery and retain the proof of posting.
Also include all relevant order details and a clear statement of the refund or cancellation outcome you seek.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.