cancellation It Works: Easy Method

What is It Works

Company overview

It Works is a health and wellness company that sells supplements, body wraps and related products through direct sales and subscription (autoship) models.

The brand operates internationally and maintains a regional presence for UAE customers via It Works Solutions LLC in Dubai.

How services are delivered

Products are sold online, through independent distributors, and via subscription autoship programs that recur on a set schedule.

Subscriptions can be managed through the company website, the distributor, or the platform where the subscription was purchased (Apple App Store or Google Play for in-app purchases).

How to cancel It Works

Cancel via web or distributor

• Log into your It Works account on the official site itworksdubai.com and locate the autoship/subscription settings to cancel.
• If you ordered through an independent distributor, contact them and request cancellation; note that a cancellation is effective if the company has not yet accepted the order or if you cancel prior to acceptance.

Cancel via App Store, Google Play, email, phone or mail

• Apple subscriptions: cancel through your Apple ID settings (App Store → your account → Subscriptions). It Works cannot directly cancel App Store subscriptions for you.
• Google Play subscriptions: cancel via Google Play → Payments & subscriptions → Subscriptions.
• Email or phone: send a clear written request stating your name, account/email, order number, and request to cancel autoship. The preferred and fastest methods are usually email or phone when available from your distributor or account page.
• Postal mail: send a dated cancellation letter including the same details to the local address: IT WORKS SOLUTIONS LLC, P.O.BOX: 232466, DUBAI, UNITED ARAB EMIRATES.

What happens when you cancel

Access and future shipments

Cancellation of autoship or subscription stops future scheduled shipments and recurring charges after the cancellation is processed.

If an order has already been accepted or shipped, that order may not be cancellable and may be subject to the returns policy.

Account and data

Your account typically remains active for order history and records; you may need to request account deletion separately if desired.

Keep copies of cancellation confirmations and timestamps; these are useful if a charge persists after cancellation.

Will I get a refund?

General returns policy

It Works does not offer a general money-back guarantee. Returns are accepted only within 30 days of the shipping date and for unopened products.

Customers are generally responsible for return shipping costs under the standard policy.

Exceptions and damaged items

• Defective or incomplete items should be reported within 60 days of delivery; the company may inspect and offer a replacement or refund.
• Refused deliveries may incur a $15 refusal fee; refunds, if any, are processed only after the item returns and can take up to 90 days for inspection and refund processing.

It Works plans and pricing

Pricing availability

No public, verified pricing for UAE plans was available in the supplied data at the time of writing.

Contact the official local channel to confirm current prices and promotions.

Contact for pricing

Your consumer rights in United Arab Emirates

Legal protections

The UAE Consumer Protection Law (Federal Law No. 15 of 2020) covers goods and services, including digital subscriptions and recurring services.

Consumers are entitled to accurate information, remedies for defective goods, and fair compensation for damages or monetary loss.

Remedies and enforcement

• Suppliers must provide warranties, spare parts, replacements, refunds, or proper re-performance of services when applicable.
• If you cannot resolve an issue with the seller, you may file a complaint with the relevant government authority such as the UAE consumer protection department or local Department of Economy and Tourism.

Customer experiences

Positive feedback

Some users report improvements in hair, skin and nails when products are used consistently over time.

A small number of customers described meaningful weight loss or improved gut health after months of use.

Negative feedback

Common complaints include unexpected subscription enrollments, difficulty cancelling, and recurring charges that customers say were unclear at signup.

Other issues cited are high prices, perceived lack of results, slow customer service responses, shipping delays, and occasional disputes over refunds or expired products.

Documentation checklist

Essential documents to gather

• Order number(s) and dates of purchase or shipment.
• Account email or username and proof of identity if required.
• Copies or screenshots of cancellation requests, confirmation messages, and any correspondence with the distributor or company.

Evidence for refund or dispute

• Photos of damaged, incomplete, or expired items.
• Bank or card statements showing the disputed charges.
• Proof of return shipment (tracking number and receipt) if you returned an item.

Common mistakes

Not cancelling in the right place

Example: attempting to cancel an App Store subscription on the company website. Apple and Google subscriptions must be cancelled through your Apple ID or Google Play account settings.

Always check where the subscription was originally set up before cancelling.

Missing documentation or timing

Example: failing to keep cancellation confirmations or waiting past the allowed return/reporting windows (30 days for unopened returns, 60 days for defects).

Retain timestamps and copies of communications to prove your cancellation or refund requests if disputes arise.

Comparative recap

Cancellation channels comparison

After cancelling

Next steps to monitor

Keep an eye on your bank or card statements for up to two billing cycles to confirm that recurring charges have stopped.

If charges continue, present your cancellation proof to your bank and the company or file a formal complaint with the consumer authority.

Helpful official links

• It Works Dubai official site - account management and distributor contact.
• UAE official consumer protection information - rights and how to file complaints.

Address

Local company address

IT WORKS SOLUTIONS LLC

P.O.BOX: 232466, DUBAI, UNITED ARAB EMIRATES

Keep this for records

Use this postal address for any written cancellation notices you send by mail, and include your account/order details and a dated signature.

Retain a copy of the mailed proof (registered post receipt) to support any future disputes.