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Cancel LUMEN online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lumen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Lumen: Easy Method
What is Lumen
Overview
Lumen is a health and wellness service that uses a handheld device to measure your metabolism in real time and deliver personalized nutrition and metabolic insights.
How it works
The device pairs with an app to guide daily nutrition, workouts, and metabolic tracking. The service includes device options and subscription-based premium features.
How to cancel Lumen
Cancel via Web (lumen.me)
- Log in at lumen.me and follow account or subscription settings to cancel.
- You may cancel at any time during the initial or renewal term, at least one (1) day before the next renewal period.
- Cancellation takes effect at the end of the current term; contact support if you need confirmation.
Cancel via App Stores and LumenX
- For App Store / Google Play subscriptions, cancel through your store account settings. Lumen cannot directly cancel those subscriptions.
- For LumenX (UAE-specific): Web purchases must be cancelled at least 24 hours before renewal; in-app subscriptions must be cancelled via the App Store or Google Play at least 24 hours before renewal.
- Important: Deleting the app does not cancel a store subscription; cancel from the store account.
What happens when you cancel
Access and membership
When you cancel a subscription purchased on the web, it remains active until the end of the current paid term.
Renewals and billing
Recurring charges stop after the current term ends, provided you cancelled at least the required time before renewal.
Data and account
Your account data and saved history usually remain available unless you request deletion. Contact support to request data removal or account closure.
Will I get a refund?
Web purchases and device returns
Unopened Lumen devices purchased on the website can be returned within 30 days for a refund.
Opened boxes may be returnable if the limitation was not clearly disclosed at checkout; return shipping is borne by the user. Accessories are non-refundable.
App Store / Google Play and LumenX
- Refunds for store purchases are governed by the App Store or Google Play refund policies; Lumen does not control those refunds.
- For LumenX web purchases in the UAE, purchases are final but eligible for refund within 30 days under the LumenX terms; in-app purchases follow store refund processes.
Lumen plans and pricing
Notes on pricing
Prices shown are approximate AED conversions based on current USD pricing and may vary by region or promotion.
For exact UAE pricing and current promotions, contact support or check the official store listing.
Plans table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Metabolic Transformation (annual) | AED ~1,097 (approx.) or AED ~548 on promotion | One-time (includes device) with annual membership | Lumen device, 12 months premium membership, personalized nutrition and metabolic insights |
| Metabolism Booster (monthly) | AED ~70/month | Monthly (recurring) | Lumen device, 1-month trial, renews monthly with premium membership |
Your consumer rights in United Arab Emirates
Governing law and jurisdiction
LumenX terms state purchases for non-US residents are governed by UAE law and disputes fall under the jurisdiction of UAE courts.
Refer to the LumenX terms for the full legal statement: LumenX Terms of Use.
Refund and return rights
- Web device purchases: 30-day return eligibility for unopened devices; exceptions apply for opened products as noted above.
- Digital in-app purchases: refund rights are mainly handled by the App Store or Google Play.
Customer experiences
Positive highlights
Many users praise the app’s guidance and encouragement and find the insights easy to use and informative.
Support has been described as responsive and helpful by multiple customers.
Common complaints
Some customers report unclear placement of return or cancellation disclosures and challenges locating refund terms at checkout.
Other issues include device usability (breathing technique), battery problems, and confusion over recurring charges when the app is deleted without cancelling the subscription via the store.
Documentation checklist
Before you request cancellation
- Have your account email and order number ready.
- Prepare device serial number or purchase invoice if cancelling a device order.
For refunds and returns
- Save original packaging and accessories (accessories may be non-refundable).
- Keep proof of shipment and tracking for returns; return shipping is usually paid by the customer.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the mobile app does not stop recurring charges made through the App Store or Google Play.
Always cancel subscriptions in your store account to avoid unexpected renewals.
Missing required cancellation window
Failing to cancel at least 24 hours (LumenX) or one day (web) before renewal can result in another billing cycle.
Check the exact required notice period for your purchase channel and set a calendar reminder.
Comparative recap
At-a-glance comparison
| Method | Cancellation window | Refund eligibility | Notes |
|---|---|---|---|
| Web (lumen.me) | Cancel any time; at least 1 day before next renewal | Device returns: 30 days for unopened items; opened items conditional | Cancellation via account or support@lumen.me; takes effect at end of term |
| App Store / Google Play | Cancel via store account; allow at least 24 hours before renewal | Refunds per store policy (Apple/Google) | Lumen cannot directly cancel or issue refunds for store purchases |
| LumenX (UAE) | Web: cancel ≥24 hours before renewal; In-app: cancel via store ≥24 hours before renewal | Web: eligible for refund within 30 days; In-app: store refund policies apply | Purchases governed by UAE law for non-US residents |
After cancelling
What to check immediately
- Confirm cancellation by email or check account subscription status on lumen.me.
- For store subscriptions, verify cancellation in your Apple or Google account settings.
Helpful links and contacts
- Customer support email: support@lumen.me
- Lumen Terms of Use: lumen.me Terms of Use
- LumenX Terms (UAE): lumenx.app Terms of Use
Address
Corporate address
Lumen General Trading LLC. (DED 627564)
The Galleries 1, Downtown Jebel Ali P.O.Box: 18 23 81 Dubai, United Arab Emirates
Contact reminder
For fastest resolution of cancellations and refunds, email support at support@lumen.me and include your order number and account email.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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- guarantee the accuracy or completeness of content written by the user.
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- prevent the recipient from contesting the legal scope of the mail.