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Service de résiliation N°1 en France
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Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Paired.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
cancellation Paired: Easy Method
What is Paired
Overview
Paired is a relationship health and wellness app designed to help couples through quizzes, daily questions, guided journeys and expert tips.
The app offers free features and a premium subscription that unlocks full guided content and interactive exercises.
Where it runs
Paired is available on iOS (App Store), Android (Google Play) and directly via the Paired website.
Billing and subscription controls depend on how you purchased the subscription (store vs. website).
How to cancel Paired
Cancel from inside the app
- Open Paired and go to Settings.
- Tap the "Us" tab, select Manage Subscription and choose Cancel Subscription/Cancel Plan.
Cancel via the store or support
- If you purchased on iOS: confirm cancellation in your Apple ID settings on the redirected Apple screen.
- If you purchased on Android: confirm cancellation in your Google account (Play Store) after using Manage Subscription.
- If you have trouble: email support@paired.com for assistance.
What happens when you cancel
Access after cancellation
After you cancel, you retain access to Paired Premium until the end of your current billing period.
Your answers, timeline and progress remain saved and available under your account.
Renewals and timing
To avoid an automatic renewal charge, cancel at least 24 hours before the subscription renewal date.
If you cancel late, the current billing period will generally still be charged and remain active until it ends.
Will I get a refund?
General refund policy
Paired's stated policy is that refunds for the unused portion of a subscription are normally not granted.
Refund eligibility is handled case-by-case by Paired Support or by the store that processed your purchase.
Platform-specific refund steps
- App Store (iOS): Request a refund directly from Apple via your Apple ID or Apple Support; Paired cannot issue App Store refunds. See Apple refund & report a problem.
- Google Play (Android): Google Play governs refunds. Paired Support can assist if you provide your Google order ID, but you must request via Google Play. See Google Play refunds.
- Website purchases: Email support@paired.com with the email tied to the membership and your order ID to request a refund.
Paired plans and pricing
Pricing summary
The table below lists Paired Premium prices observed for UAE. Prices may vary by promotion, store fees or updates.
Notes on prices
- App Store and Google Play regional pricing may differ from website pricing.
- Promotions or account-specific offers can change the price you see.
| Plan | Price (AED) | Period | Key features |
|---|---|---|---|
| Paired Premium | AED 57.99 | Monthly | Full access to guided journeys, games, quizzes, daily questions |
| Paired Premium | AED 59.99 | Monthly | Full access to guided journeys, games, quizzes, daily questions |
| Paired Premium | AED 137.99 | Annual | Full access to premium content |
| Paired Premium | AED 144.99 | Annual | Full access to premium content |
| Paired Premium | AED 149.99 | Annual | Full access to premium content |
| Paired Premium | AED 194.99 | Annual | Full access to premium content |
| Paired Premium | AED 244.99 | Annual | Full access to premium content |
Your consumer rights in United Arab Emirates
Legal context
Paired's terms do not advertise a statutory 14-day cooling-off right. UAE consumer protections for digital goods depend on local law and the sale channel.
Digital Consumer Law in the UAE may provide rights, but outcomes can vary by case and platform.
Practical steps to protect your rights
- Keep receipts, order IDs and the email linked to your Paired account.
- If you paid via App Store or Google Play, the store's refund procedures will apply first.
- Contact Paired Support with clear evidence if you believe an exception applies.
Customer experiences
Positive aspects reported
Many users value the guided exercises, daily questions and the structure Paired provides for couple communication.
Users often appreciate that progress and timelines are retained after cancellation.
Common negative reports
- Some users have reported difficulty obtaining refunds or perceived poor customer service responses.
- A number of reviewers allege issues with local match authenticity and additional charges for content; these are user reports and vary by case.
Documentation checklist
What to have before you contact support
- Email address used for the Paired account.
- Order ID or receipt (Apple/Google order number or website order ID).
- Date of purchase and last renewal date.
Useful attachments
- Screenshot of subscription page in the Paired app (Settings → Us → Manage Subscription).
- Any correspondence with support, including case numbers if provided.
Common mistakes
Not checking where you purchased
Many users try to cancel inside the app but purchased via the App Store or Google Play; the store controls billing.
Always verify whether the charge appears on your Apple ID, Google account or a credit card linked to the website.
Missing timing and proof
Waiting until the day of renewal can lead to an unwanted charge; cancel at least 24 hours before renewal.
Not saving receipts or order IDs makes refunds and support requests slower and less likely to succeed.
Comparative recap
At-a-glance comparison
The table below compares the main cancellation and refund paths by purchase channel for quick reference.
How to use this table
Identify where you were charged (Apple, Google, Website) then follow the corresponding cancellation and refund route.
| Purchase channel | How to cancel | Who handles refunds | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Settings → Us (in-app) → Manage Subscription → Cancel, then confirm in Apple ID settings | Apple handles refunds; request via Apple ID or Apple Support | Access remains until end of current billing period |
| Google Play (Android) | Settings → Us (in-app) → Manage Subscription → Cancel, then confirm in Google Play | Google Play handles refunds; Paired can assist with order ID | Access remains until end of current billing period |
| Website (Paired.com) | Settings → Us (in-app) → Manage Subscription → Cancel or email support@paired.com for help | Paired processes website refunds; contact support with order ID | Access remains until end of current billing period |
After cancelling
Next steps
- Confirm cancellation by checking your Apple ID subscriptions, Google Play subscriptions, or your Paired account email for confirmation.
- Keep your account email and any confirmation for future reference.
Helpful links
Address
Company headquarters
Better Half Ltd.
86-90 Paul Street, London, England EC2A 4NE, United Kingdom
Support contact
Email: support@paired.com
Website: https://www.paired.com/
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
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